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Free mainland UK delivery*. Free returns on Chatham boots and shoes. A British water lifestyle store, we stock eco and aqua friendly products including stand up paddle boards, waterproof bags, deck shoes, lifejackets, kids swimwear, goggles, water bottles, 100% recycled kids toys and eco-friendly gifts. *Orders over £30.
Reviews 140
Marisa Culbertson
Sep 09,2023We purchased a hot tub from aqua living last year and haven’t been able to use it since January. They have sent someone to fix our hot tub twice then ordered parts and the poor guy has been out at least 4 more times and each time the company has sent the wrong parts. The guy that is doing the repairs lives in Chicago and has driven from there to Ohio each time. We’re now on at least 7 or more deliveries consisting of the wrong parts and the repair guy now calls us before he arrives to see if the correct parts have been delivered. We’ve been dealing with this again since January. All we get are apologies and promises that they understand and they will fix it. I will never buy from them again . That includes aqua living and lpi warranty company. They can frankly come pick it up! Over 10,000 dollars and I can’t even use it.
Marc Williams
Jul 01,2023If I could give zero stars I would. It’s official five weeks with new hot tub leaking and now it doesn’t even hold water and aqua living still has yet to fix problem. Talked with LPI she was supposed to over night a dye test it’s now Friday and no overnight package two days late. I WONT THIS PIECE OF GARBAGE OUT OF MY BACKYARD. THIS HAS BEEN THE ABSOLUTE WORST EXPERIENCE OF MY LIFE. customer service is a joke. In five weeks they had a tech out for an hr trying to find leak he couldn’t so now it sits as a lawn ornament. I am disgusted aqua living should be embarrassed. If more people would knew what actually happens sales might not be so good. I am going to contact the BBB next. If I were to do it over again which I think will happen I would buy from a local dealer that way maybe a leak would get fix. Brand new hot tub can’t even be used. Think long and hard before you try and save a few dollars. Learn from my mistakes.
Stephanie Spyres
Jan 21,2021Scam Artist We purchased a hot tub in October and 4 months later we still don't have it. They keep pushing back the date and they have $4,000 of our money. We requested an refund and two weeks later we still don't have it. When I ask where it is they give me a different number to call. STAY AWAY at all cost
Mrs Helen Black
Dec 09,2020Very quick and efficient service, thank you Aqua Living
Eva Rioja
Dec 08,2020Excellent service as always!
Adam Baker
Dec 03,2020Arrived promptly and as advertised. Thank you!
Ruth Lewis
Nov 10,2020The fishing nets arrived on the date promised and were ideal for our grandsons - 6 and 3
Katie Bishop
Nov 03,2020Really speedy delivery and excellent plastic free packaging. I love the jumpers almost as much as my children do - they insist on wearing them at all times, when not in school uniform. A great purchase.
Hague, Helen
Nov 03,2020I ordered one of the new Planet Hero jumpers and love it! Great layer for chilly days but not bulky which is perfect for my son to wear. Parcel arrived promptly and Great packaging with no plastic - bonus!
Louise Young
Oct 13,2020What a great company ,fast service and they even gave me free books with my order, what can I say , just fantastic and the bath toys are the best you can buy .
David
Sep 21,2020Up to today I was delighted with the help I received Christina Hall. However today was the day when my delivery was due. Hermes proudly claiming the delivery had been done and posted a picture showing the delivery was not to my house. I think they have let you down.
AF
Aug 15,2020Very good. Product arrived quickly
Rachel
Aug 11,2020Didn’t have the goggles I wanted in stock but they got in touch straight away and offered me alternatives! I ended up choosing a cheaper pair but they quickly refunded the difference. Excellent customer service and would definitely order again.
Claudette Martell
Aug 07,2020Excellent service and great product I love it thank you
Julie Lake
Aug 07,2020Very happy with my purchase, great to have a good sturdy toy that my grandson loves without the use of more new plastic. All toys should be made this way
Sean Reynolds
Aug 05,2020Very pleased with purchase. Ordered during store holiday shutdown and received an email asking if I still wanted to complete the purchase or have a refund. IMHO this points to good customer service. Order arrived in good time once store reopened.
Alyssa Binks
Aug 04,2020Great product, quick delivery
Customer ms c savill
Aug 03,2020Excellent service Super fast delivery Really pleased with my new purchase
Paula Clarke
Aug 01,2020An excellent experience shopping with Aqua Living, excellent value for money and fantastic customer service can't fault anything, would definitely recommend
Metro House, Northgate, PO19 1BE, Chichester, GB
http://aqualiving.co.uk
Peterborough Hot tubs
Apr 24,2024This company is trading under multiple company names. The director is rude and unprofessional selling defective hottubs and will not respond to messages in regards dangerous defective spas they are allowing to be sold to the general public. selling chines spas as American hot tubs spa Soloitions - Aqua living - vortex spas - Viking spas - Premium leisure - North River spas DO NOT TRUST