To leave a review you need to be logged in
Reviews 52
EDDIE NICHOLSON
Feb 24,2025Excellent service from this company the technician that came to my house was very professional and pleasant he is a credit to your Company Well done Cinergi Thank you
Rajendran Veerappan
Aug 31,2024Why aren't people choosing the right company for heat pump? I recently had a heat pump installed, and I couldn't be happier with the entire process. From the initial consultation to the final installation, everything was handled with the utmost professionalism. The team was incredibly knowledgeable, answering all my questions and providing detailed explanations about the system and its benefits. Kate Loveridge was particularly helpful and supportive, explaining each stage of the process and what needed to be done. The installation itself was seamless. The technicians arrived on time, worked efficiently, and left everything clean and tidy. I was particularly impressed with their attention to detail and the care they took to ensure everything was set up perfectly. Since the installation, the heat pump has been performing excellently, providing consistent and energy-efficient heating and cooling. The installed products are Vaillant heat pump and cylinder which is brilliant. Overall, I highly recommend this company to anyone considering a heat pump installation. The combination of expert service, quality products, and excellent customer care made this a top-notch experience!
Stuart
Jun 17,2024The post installation support from cinergy is amazing. Even on holidays the team put customers first to make sure that heating / hot water etc … is on supply. Very responsive and selfless
Tom P
Dec 02,2023Cinergi recently replaced the gas combi boiler in our kitchen with a Vaillant Arotherm plus 7kW heat pump and matching Sunamp Thermino 210 DHW unit, and we could not be more pleased with the outcome. Both heating and also hot water supply are better than they have ever been in our mid-thirties ca. 100 square metre 3-bedroom semi-detached house. Our initial contact was a pre-booked visit to Cinergi’s Romsey show room, where we could experience a Vaillant heat pump in action, appreciate the moderate size of a Sunamp Thermino heat battery for DHW, and have an initial, sales pressure-free chat with Ian regarding various potential design options for our property. After a site visit by Ian, the Cinergi team quickly produced an initial quote and heat loss calculations for our specific property. Importantly, Daisy was happy to share her calculations with us so that we could make an informed choice which radiators to keep and which to replace with more efficient bigger ones. Based on those decisions, Katie then sent us a detailed quote and allocated an installation slot within a reasonable timeframe. During the install, Adam and his team were efficient, punctual, tidy and always mindful of our requirements and comfort. As planned, all of the equipment required for heating and DHW (other than the outdoor heat pump unit) is entirely housed in the standard, 600 mm wide kitchen space where the combi boiler had been located. Having now been able to test the new system at temperatures below zero degree C, we can say that it provides comfortable and even heating throughout our home as well as reliable hot water of a constant temperature. In conclusion, we highly recommend Cinergi as heat pump installers, and would be more than happy to share our experience with anyone thinking about making the switch.
Robert Yuile
Nov 28,2023Cinergi delivered and installed an EV Charger at our home address. I made the inquiry via their web site and was called within a few hours. After hearing how they would be able to help me I decided to go ahead so we scheduled an installation time for the following week. The office called me when the engineer was enroute and were able to inform me of his arrival time within a 5-minute window. When the engineer arrived, in a clearly marked Cinergi vehicle, he was very courteous and polite and explained exactly what he was going to do and how long it would take. When his job was complete he made sure every area was spotless where he had been working and then demonstrated how to use the charger. From start to finish the service was excellent!
Ken Huggins
Nov 03,2023I thoroughly recommend this company for excellence in all aspects of the service it provides. All the staff are professional, friendly, reliable... & tidy on site. Great job, well done.
Renewable Products Warehouse
Nov 03,2023We have been dealing with Cinergi for a couple of years now. Everyone in their team is a pleasure to deal with. They are focused on providing the best solutions to their customers. If you are looking for Renewables, Cinergi know their stuff! A big shout to Meghan for always being on hand to offer help and answer any queries. Exceptional service.
Catharine Gale
Oct 26,2023My experience of using Cinergi to install an air source heat pump for me in place of my elderly gas boiler was entirely positive from start to finish. They were very helpful when I phoned them for a chat about whether an air source heat pump would be right for my small mid terraced house. After visiting to do a thorough survey, they sent me an initial quote and I visited their showroom to discuss this with them and see the heat pump they recommended in action which was very useful. Once I decided to go ahead, the whole process ran very smoothly, thanks to Cinergi's organisation and high standard of customer care. I was kept up to date about the installation, provided with all the information I needed, and the Cinergi team were always happy to answer questions. I was impressed with the engineers who installed my air source heat pump so skilfully, and I'm delighted with the final result. I chose to use Cinergi because they were highly recommended to me by a friend whose air source heat pump they installed a few years ago. I second her view. Cinergi provided me with an excellent service and I too highly recommend them.
Jade
Jul 14,2023We were recommended Cinergi by my parents who had a recent air source heat pump and solar battery install. A great family run business who were able to survey and install at a very efficient and effective pace. The install was well explained throughout and I was fully informed. The process from inital quote through to install was brilliant. Thank you.
John Duffield
Jun 08,2023Cinergi is a solid family run company that puts the customer first. We found them to be friendly, helpful and easy to talk to. Our installation of a ground source heat pump was a smooth and happy experience. We would gladly recommend anyone to this company.
CatrionaMJ
Jun 07,2023Cinergi installed in-roof solar panels, 10kW battery, ASHP, hot water cylinder and secondary hot water circuit. The system is all working perfectly and we are thrilled with the outcome.
A Satisfied Customer from Abingdon
Jun 01,2023The company is a very well run and organised family business, demonstrated by the ethos emanating from all. From first Web site impression (Everything, well explained), Enquiry, Survey, Tender, Clarifications, Contract, Installation, Commissioning ….. to Handover Documentation, the Team performed exceedingly well and beyond client expectation. For a time, Solar PV project ran in parallel at the same site location as ASHP installation. Onsite personal, always worked well as a team, helping each other in their areas when required (no demarcation issues, no subcontractors, just one company). Communication with the client was always respectful and courteous, taking time to explain any answers to questions that were put their way. Installation wasn’t rushed but well thought through and agreed with client, must give a special thank you to Justin Parry, whom performed exceptionally well throughout the ASHP project. Water is hot and plenty of it too, central heating system is working well and of course will be tested fully this coming winter 😊 Good liaison was had with client for Solar PV install, including the battery of which needed further consideration with respect to installation location and its service access panel. Solar Edge, delayed final live commissioning, due to a software update preventing client app monitoring of the system. Cinergi Ltd worked hard to resolve SolarEdge’s problem and kept client informed and updated. Glad to say, the Solar PV system is working very well and can be monitored on the Solar Edge app. Thank you !!! Cinergi Ltd for Outperforming 😊
Una
May 21,2023Cinergi installed an air source heat pump for us. They were a pleasure to deal with from the start, when they patiently explained the ins and outs of the system, to the handover which included a comprehensive briefing. Everyone we dealt with, from the principals to their administrators, their heating engineers and electricians were friendly, polite, honest and informative. Apart from a couple of minor scheduling issues the project was delivered with minimum fuss.
Ginge McLighthouse
Mar 31,2023We knew there was a problem with our Ground Source Heat Pump (no heating for 5 weeks in Feb!) and Dan came and advised us what the problem was and the options available. We took the plunge and went for an Air Source Heat Pump and the difference has been astonishing. The added bonus is that the team who installed it were professional knowledgeable and friendly. Would recommend Cinergi very highly.
k w
Mar 10,2023Quick and efficient service. From initial site visit to commissioning the new air source heat pump system was only 8 weeks. Cinergi handled all the paperwork and kept us informed of progress all the way. The plumber and electrician arrived on site when expected and were polite and helpful. I would thoroughly recommend them.
Max Illis
Feb 18,2023We had an ageing Air Source Heat Pump that we had inherited when we bought the house. It was not operating optimally and was consuming a lot of electricity. We contacted Cinergi to ask for advice and after running through the options we elected to install a new ASHP system. This unit is simpler, quieter and much cheaper to run. The quote for the installation was highly competitive. Throughout the process Cinergi were incredibly helpful - they responded promptly to all emails, answered all our questions and offered practical and informed advice. The installers were very polite, helpful and tidy - the unit was installed with the minimum of fuss - even providing electric fan heaters for the periods when we had no operating central heating. I have no hesitation in recommending Cinergi - and indeed have already done so to a local friend.
G Young
Jan 19,2023Fantastic install - job done efficiently and professionally. Will be going back for a battery install shortly. The installers went above and beyond at every step. Couldn't recommend highly enough.
jason
Dec 30,2022Extremely helpful every step of the way. Design and specification made effortless by their team. Highly recommend, and will use again.
customer
Nov 28,2022Local company, very friendly, responsive and did a good job for the agreed price.
Joe Stevens
Apr 01,2025Cinergi are outstanding solar, battery, heat pump and EV charge system designers and installers. Our site was exceptionally challenging in terms of planning constraints, extreme coastal exposure to salty, storm force wind and a complicated and technically demanding roof structure. The system we went with is top end at a brilliant price and is properly installed down to every last detail. We are absolutely delighted. Renewable energy is a no-brainer with great payback, added house value, and is a pleasure to own, as well as the vital carbon thing. Jack, the lead installer's determination and success in getting everything spot on was wonderful. The young apprentices who rotated through the site during the work as part of their training - we'd name you all if we could - were clearly thriving. Shannon, James, thank you for the tireless reworking of our design to get it perfect even as the target you were aiming at shifted about. The Loveridge family are running a jewel of a company doing great things outstandingly well. Their knowledge of heating and electrical systems is deep indeed. If you need a renewables company in the south of England who can cut the mustard on anything from complex domestic systems to commercial scale projects this is who you need to get on site for a chat. I work in the construction sector and know quality and outstanding professionalism when I see it. Cinergi - well done and a huge thank you.