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Cultural Care Au Pair is the largest au pair agency in the U.S., celebrating over 30 years matching au pairs with American families for a unique cultural exchange and childcare experience. Host families choose Cultural Care as their trusted source for flexible, reliable childcare that feels like part of the family. Au pairs benefit from the largest network of Local Childcare Consultants to support their cultural exchange experience. Families appreciate being able to schedule up to 45 hours per week and up to 10 hours per day of childcare when they need it.
Reviews 835
Me'kelle B
Jan 27,2024The phone calls to answer all my questions and guidance in asking great questions.
customer
Jan 27,2024Cultural care went above and beyond to make sure we understood the guidelines of the program, interviewed candidates well, and helped us find a great match!
Bobbi S.
Jan 26,2024I had the pleasure of working with Michelle (and Dana) as the Match Coordinators and Jana as the Local Childcare Consultant during my search for the right match. The Cultural Care Team have been exceptional. In my pursuit of the best fit, I engaged with two other au pair companies, but Cultural Care stood out significantly. Cultural Care's commitment to finding the perfect match was evident from the beginning. What truly set them apart was their genuine care for both the au pair and the host family, even before I officially committed to their company. This level of dedication was not consistently felt with the other companies I explored. I want to express my gratitude for the outstanding efforts and consistent follow-up demonstrated by Michelle, Jana, and Dana. Their teamwork and care made the entire experience with Cultural Care truly exceptional.
Chelsea Pease
Jan 25,2024Our LCC Jess has been so helpful. She was great to talk with and I'm glad she'll be here to support us when our au pair arrives. Terry Bell was also wonderful to talk with on the phone. She answered all of my questions and was super knowledgeable about everything. So far everything's been great!
Jason L.
Jan 25,2024So far it’s been a pleasure working with Cultural Care. They came by recommendation from my sister-in-law and brother who have also had a wonderful experience. We have just finished the matching portion, but Cultural Care is leaps and bounds better than our previous Au Pair agency. Thank you Cultural Care!
Kevin K
Jan 24,2024Both our match coordinator and LCC are super friendly and informative! They helped us through the process as a first time host family.
customer
Jan 22,2024Maria and Terry have been excellent- super responsive and accommodating to all of our needs!
Stephen B.
Jan 20,2024Just an absolute amazing experience. The best support and people I have done any business with! Thank you!
customer
Jan 18,2024Some coordinators are terrific -- for example, we had a particularly great experience with the Customer Experience team in Boston, and our local coordinator is kind and warm-heared. That said, the matching process feels a lot like dating websites from the 10s, mixed with a level of bureaucracy that reminds one of US government (2-3 week wait times to hear back from our matching coordinator, etc.). The roster of people one deals with seems to be constantly rotating. It sometimes feels like you need a lot of hope and faith to keep you going through the process with this agency.
Nina
Jan 18,2024Registering with Cultural Care and finding our au pair has been such an easy and fun experience! It was a little overwhelming at first to see all of the information required for our host family profile, but it made me think critically about our family and our needs. The search function was very easy to use and the detail required for the au pairs' profiles was very helpful. I thought the like/connect/match process was well executed- it seemed to help keep conversations active. Our local representatives were incredibly helpful and responsive as well. We're so excited to set off on this new journey!
customer
Jan 18,2024Great communication from LCC and from Cultural Care, lots of tips and advice for finding an au pair.
customer
Jan 17,2024Easy to use! Friendly and helpful. Always available for questions and guidance.
customer
Jan 17,2024Fine in facilitating a match but unhelpful in getting my au pair to my city. I am due with a baby when my au pair arrives. It is not possible for me to have myself or my husband to commit to a 5 hr round trip to go get my au pair. We live 7 mins from corpus airport.. how about making an exception for a lady who is in the hospital having a baby. I am paying the 9k program fee and you can’t pay the extra $100 to ensure she gets to me. I have no way of sending someone from the family out of the city to get her. Awful customer support here.
Stephanie Hoffman
Jan 16,2024Embarking on such a big decision felt overwhelming at a time when our family was already overloaded by the need for childcare assistance. Then the call came from our matching specialist. He helped select some possible matches from a brief interview and the first person we interviewed--although we met with others--was the match for us! Our local consultant helped guide us through the steps to finalizing our match and making our dream of bringing an au pair into our family a reality. We cannot wait to welcome our au pair!
Marine Duclaux
Jan 15,2024Merci à l’épique de Cultural care pour leur suivi ! Ils m’ont accompagné tout au long de mon dossier, répondu à toutes mes interrogations. Merci !
Kierann Toth
Jan 12,2024We just matched with our sixth au pair through Cultural Care. They are professional, organized and provide everything we need to select the right au pair for our family. Our childcare stress is so much lower than it used to be and our au pairs are loving members of our family.
customer
Jan 12,20245 stars! Fabi , my LCC has been phenomenal!
Robert
Jan 11,2024Quite a difference so far from another Au-Pair agency. We have been with a different agency for 4 previous au-pairs and it has been frustrating to contact someone usually. The community coordinator does not even exist much of the time and the higher ups probably got tired. With Cultural Care we have been getting regular contact from the CC before we even chose the au-pair. Hopefully everything will continue going smoothly.
customer
Jan 11,2024The website is not user friendly AT ALL. Every step, from login, to searching to matching is horrible. An ap would make things much easier
customer
Jan 27,2024Our matching specialist McKenzie was incredibly responsive and attuned to our needs and helped us go through candidates and provided great advice along the way. She made our experience meaningful and helped us ultimately find out match. We are very appreciative for her professionalism and responsiveness.