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Cultural Care Au Pair is the largest au pair agency in the U.S., celebrating over 30 years matching au pairs with American families for a unique cultural exchange and childcare experience. Host families choose Cultural Care as their trusted source for flexible, reliable childcare that feels like part of the family. Au pairs benefit from the largest network of Local Childcare Consultants to support their cultural exchange experience. Families appreciate being able to schedule up to 45 hours per week and up to 10 hours per day of childcare when they need it.
Reviews 835
Dyci Sfregola
Jan 09,2024We are only just getting started with the Cultural Care team, but the process has been very smooth and everyone is very responsive.
Edmond Boggess
Jan 06,2024Host families be aware of the Au Pair you are getting and the documents presented by Cultural Care are more than likely a lie if your AP is in a rematch. Our AP assaulted me, my child, and performed child neglect, and abuse yet they allowed her to go to another family. They offered a "refund" of unused funds if I signed a NDA. They are trying to sweep their malpractices under the rug by keeping families quiet. If you go on various FAcebook pages you will find the hundreds of other families they did it to as well. They reward the AP for bad practices as they make money off of them being in the program. They do no care about the host families at all even though we are paying all the agency fees to keep the business running. Be VERY careful when you select them for your agency and do not trust any of the vetting they do for the Au Pairs as ours was all a lie.
customer
Jan 04,2024We have had an amazing experience with every part of the program except our LCC. She is sweet and has great intentions but plans things at the last minute and it’s not things that our au pairs have really wanted to do.
Lavínia Camargo
Jan 04,2024Tive uma ótima experiência com o suporte da Cultural Care, desde o início do processo. Sempre teve alguém para tirar minhas duvidas e me ajudar quando tive problemas. Estou entrando no meu segundo ano de aupair e estou com uma família maravilhosa.
Tyler
Jan 02,2024Everyone I spoke to at Cultural Care was friendly, responsive, knowledgeable, and easy to work with. I have no complaints about my experience. They’ve made it easy to navigate the au pair program as a first timer and I definitely feel supported
Tanja
Dec 30,2023Diese Agentur ist leider nur Pro Gasteltern, als Au pair ist man da leider nichts Wert. Nach einem Vorfall mit den Gasteltern wurde unsere Tochter von ihnen einen Tag später mit Sack und Pack vor die Tür gesetzt und war 2 Tage quasi obdachlos. Zum Glück konnte sie bei einem befreundeten au pair unterkommen, nach 2 Tagen konnte sie dann bei einer LCC provisorisch übernachten. Die Agentur hat dann 5 Tage beraten müssen ob sie in ein Rematch kommen kann und sich dann für einen kurzerhand gebuchten Heimflug und einen damit verbundenen Abbruch ihres Au pair Jahres entschieden. Nicht nur dass ihre berufliche Zukunft damit zerstört ist, unsere Tochter ist seitdem psychisch total labil, Albträume begleiten ihre Nacht, weil sie sich noch nicht mal von ihrem ins Herz geschlossen Gastkind verabschieden konnte. Ihr großer Traum ist sozusagen geplatzt und sie muss in ihren jungen Jahren diesen herben Rückschlag verarbeiten. Wir als Eltern haben noch viel Aufbauarbeit vor uns… Wir hätten uns von der Agentur gewünscht dass sie mit den Gasteltern geredet hätten dass man so mit einem in den USA doch noch minderjährigen Mädchen (19) nicht verfahren kann und ihr eine 2. Chance in einem Rematch gegeben hätte. Aber mit dem Rausschmiss aus dem Programm und dem damit gebuchten Rückflug war dieses Thema für die Agentur ganz schnell aus der Welt geschafft. Es gibt scheinbar auch Agenturen die mehr für ihre Schützlinge da ist, aber diese ist es definitiv NICHT.
julie GEORGES
Dec 29,2023Super suivi! Réponses rapide !
customer
Dec 29,2023Too expensive
The Brown Family Seattle
Dec 29,2023Navigating the online system has been a breeze, and the abundance of exceptional au pair candidates is impressive. The staff has been consistently accessible, friendly, and exceptionally clear in their communication. Their proactive approach has heightened my anticipation, making us even more excited about the upcoming experiences with the support and comfort they provide. I'm eagerly looking forward to the times ahead and meeting our au pair in-person.
customer
Dec 29,2023Our LCC and matching specialist were professional, responsive, and supportive during the matching process. They made it easy for us and helped us find a great au pair.
Kris and Lisa Seeman
Dec 28,2023Ulli and Terry were very knowledgeable and encouraging of us looking for some that fit our needs as a priority.
Client
Dec 27,2023Not only did we have an abundance of au pair profiles to choose from that met our criteria, but Cultural Care's agents were incredibly proactive in reaching out to guide us through each step of the process. We have matched with a WONDERFUL, experienced and family-oriented au pair from Mexico and we can't wait to greet her in a few months!
customer
Dec 25,2023Great communication and clarity about such a big family choice and change!
Chopper
Dec 25,2023Surtout pas commander quand tu retourne le colis il ne rembourse pas l'argent, c'est donc du vol...
Laura
Dec 23,2023So far we are having a great experience. We have been assisted throughout the entire process and have the support we need to move forward.
Rick and Zadie
Dec 19,2023We have had a great experience with Cultural Care. We are just finishing up two years with our first au pair and have recently matched with a second. Great support for us and our au pair, user friendly platform, and good communication with the company. One suggestion to CC is to provide au pairs a refund if they have to go home due to no fault of their own. We met an au pair who had a bad experience with a family, was unable to rematch, and had to go home and was not refunded her fee from CC. This seems unfair to au pairs. Overall, would recommend the service!
Jason Berg
Dec 16,2023This time around in trying to find an au pair has been a whirlwind of frustration. Some of which was out of the company’s direct control, some of it was in cultural care’s control. Communication: The turn around on my questions and requests dragged conversations out from what I thought should be hours to days. This delayed our ability to make informed decisions, ultimately causing us to be forced into a three week underlap in au pair coverage. I had one email never answered, if I had multiple questions in an email, the harder questions wouldn’t be addressed, I had to resend texts, and if I responded to an email immediately after receiving it, at very best it would take 24 hours to hear back. Follow through: We were having issues getting candidates to connect. We were promised by two separate CC reps they would send us potential candidates. This never happened. Waiting for expected help that never comes taints trust and confidence. Failure to Connect: We had a 90% denial rate. (No exaggeration for dramatic effect, 90%). While this is not in Cultural Care’s control, understanding why we had this rate or any insight in how we could market ourselves better was not provided. Cultural Care has the ability to provide this transparency, but instead we got vague rationalizations. Which leads to the next point… Tone: When we submitted questions as to how we could be more successful within the system set up by Cultural Care, our problems were not met with solutions, but met with generic cheerleading. I do not need encouragement, I need answers. When the messages being received come across like something an adult would say to a frustrated teenager who can’t get a job, I no longer feel like I have a partner working to solve a problem. I need a fulsome conversation with ideas, insights, suggestions and potential paths forward. What I do not need is head rub and a “you’re doin great” speech. Billing: I made inquiries regarding some of the discounts in our billing last year which we did not receive this year. When asked, the response was vague at best, and seemingly didn’t comprehend my question. My follow up inquiry went unanswered. Search: We were talking with someone else in the program about not finding connections. They pulled up their account and were able to find candidates we were not able to. Curious, I contacted Cultural Care about this. I never heard back. Why we couldn’t find rematches or au pairs looking to spend another year in th US, I have no idea. As an experienced host family who have had nannies and an au pair, this year is by far the worst experience we’ve had.
Kiersten Schumacher
Dec 13,2023Great communication and really held our hand through the process. Strong selection of candidates. Matching specialist and LCC both incredibly knowledgeable and helpful.
customer
Dec 12,2023The program makes me rest easy but it is still a lot of work to find someone.
customer
Jan 10,2024Lucia was great. Very helpful. I did not like that almost all the au pairs I tried to connect with rejected a connection. Maybe it's because I have three kids? Or live in the middle of the country? But it was more than my past. Makes it tough!