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Cultural Care Au Pair is the largest au pair agency in the U.S., celebrating over 30 years matching au pairs with American families for a unique cultural exchange and childcare experience. Host families choose Cultural Care as their trusted source for flexible, reliable childcare that feels like part of the family. Au pairs benefit from the largest network of Local Childcare Consultants to support their cultural exchange experience. Families appreciate being able to schedule up to 45 hours per week and up to 10 hours per day of childcare when they need it.
Reviews 835
Consumer LS
Oct 24,2023Nicht zu empfehlen! Meine Freundin war in den USA mit der Organisation und wurde komplett im Stich gelassen. Sie wurde von ihrer Gastfamilie rausgeworfen, beleidigt und ihr wurden schreckliche Dinge unterstellt. Anschließend wurde sie in einem Haushalt untergebracht, den man niemandem zumuten kann; messy, dreckig und voller Flöhe. Die Organisation hat sich nicht weiter für sie interessiert und hat sie auch finanziell im Stich gelassen.
Michael in NY
Oct 24,2023Very much appreciate the level of customer care shown by Leslie team. This is our third time using Cultural Care, and we are pleased customers!
customer
Oct 23,2023We had a great experience using Cultural Care, especially as a family that is new to the process. We had a ton of support and everyone is extremely patient, honest and communicative. Highly recommend!
Inès LUCAS
Oct 23,2023L’accompagnement est parfait de A à Z, le personnel est très gentil et toujours à l’écoute, merci beaucoup à Marion qui m’a aidé pour tout le suivi de mon dossier !
TKY
Oct 23,2023Ugh. Necessary evil I suppose. They provide access to the profile of a lot of au pairs and the search function is very helpful to narrow down options. That is their primary value. Everything else is luck of the draw, a hope and a prayer. Customer service is lacking. We called and emailed to get help when out au pair arrived without an international driver’s license even though we were told she would have one. They ghosted us. Our LCC was underwhelming and discriminatory. She made several statements spewing stereotypes. She discussed negative comments about different groups and we later learned she said the same to another family who was trying to enroll in the program. She ignored our au pair for several months and then made it seem as though she had been reaching out and being ignored. I spoke to her about her lack of engagement and she eventually took ownership and agreed to do more. She did not actually do more and our au pair has not seen her since the first meeting when she arrived. She cancelled the one group event she organized on short notice. Don’t expect support or anything more than the bare minimum. Otherwise your expectations will definitely not be met.
Vikas
Oct 22,2023The website is easy to navigate, the host family profile creating is not burdensome, both local coordinator Patricia and the match coordinator Louie very very responsive and active. The host family interview was very good chance to learn about the program. The database of au pair is big and diverse. The matching process was very tedious as it involves interviewing lots of candidates, 30min-60 min per calls, but at the end it was worth it.
customer
Oct 21,2023Very organized and efficient process, easy user friendly platform to filter and find au pairs, fantastic response time from local coordinator and matching specialist, very professional
customer
Oct 20,2023Andrea and Jessica are fabulous
Elliot
Oct 20,2023We’ve enjoyed using the platform and successfully matched with an Au pair. The only reason I have 4 instead of 5 stars was because the website needs to be a bit easier to use. It seems a bit tired and could use an update. We also felt an app with a iOS interface would be helpful instead of a website.
Michael-Bryant Hicks
Oct 19,2023Smooth and efficient as always. I like CC’s suggestions on au pairs and guidance on what other families typically do.
customer
Oct 18,2023We’re so happy with CCA. They’ve held our hand through the entire process and been so attentive to our needs.
anon
Oct 18,2023Helpful reps - website needs work
customer
Oct 17,2023Everyone has been so easy to talk to and the process went so smoothly.
carla garcia medina
Oct 17,2023Me inscribí para poder leer la página web. Han pasado dos días, me han llamado 7 veces al móvil, 3 mensajes en whatsApp y 1 mensaje vía gmail. Lo veo una exageración, solo estaba interesada en leer la página web para informarme.
customer
Oct 16,2023We love our au pair but cultural care has been zero support for us other than offering a website where we could find and interview au pairs. Our LCC is horrible. Non responsive, sends wrong information and does not provide support for our au pair.
Camille
Oct 15,2023On peut appeler cette agence « la magie des réseaux sociaux ». Je suis partie en août de cette année, bien sur, comme toutes jeunes filles, je rêvais de partir, voyager, m’occuper d’enfants…. Aux États-Unis. Je vois cette agence via TikTok, Instagram… je m’inscris, crée mon profil ect, je paye environ 1684 + mon visa + mes trajets car j’habite loin, je mets mes économies dans cette expérience extraordinaire pour rentrer 1 mois après. Une famille détestable qui m’a fait me sentir comme une pestiféré, l’agence qui me délaissé, une LCC dites « présente » mais jamais vu cette fille. L’agence a voulu me faire peur en me disant que il pouvait m’envoyer dans des familles bien pire et qui le faisait avec d’autres au pair donc je devais prendre sur moi, que je devais être gentille avec ma famille car il allait perdre un client !! Alors que la famille ne me parlait seulement par message, ne claquer les portes au nez et on demander aux enfants de plus m’approcher. Étonnant car je m’occupe d’enfants depuis 1 an et toutes mes familles m’adorent, tellement d’ailleurs que je re travaille avec une d’entres elles. Je ne mangeais plus, j’en ai fais des angoisses, j’en vomissais ect.. ET IL LE SAVAIT. j’ai du m’en allé par mes propres moyens dans la famille d’une amie et pendant 2 semaines aucune nouvelle de l’agence. (Je vous résume mon expérience bien évidement, il y a tellement plus a dire.) L’agence m’a dit que si je disais que je voulais rentrer je devais me payer mon billet d’avion !!! Mais cela faisait 1 mois que j’étais la avec un salaire de 2 semaines donc 400$ !! Un billet est à 1000$ le moins cher !!! Sinon je devais trouver une autre famille. J’ai du batailler, pleurer et me faire passer pour une moins que rien pour qu’il me paye le billet… Fuyer cette agence !! Ce n’est que du rêve, beaucoup d’autres filles on le même témoignage que le mien ! Au États-Unis cette agence est très mal vu et ne respecte pas le droit des au pairs. D’ailleurs en parlant de ça vous pouvez trouver vos droits sur internet car il ne vous LES DONNE PAS. Je ne savais meme pas que ca exister. Je ne suis jamais partie seule. Mais cette expérience m’a dégouté.
customer
Oct 14,2023Great Au Par network and amazing customer service and support team. Highly recommend.
customer
Oct 14,2023My match has been cancelled three times! When both the au pair and myself are sure we want to match with each other. The first time the matching lady said I should “interview more people” and she sent me some more people to see. I told her I had looked at hundreds of people and really want this au pair but she said I needed to see others that she would send me. Then we chose again the same person and she unmatched us again saying when she didn’t feel comfortable with her English when she called to confirm the match - even though the au pair had passed her English interview with cultural care already and we interview her numerous times with no problem. So she made her take another English interview which the au pair passed as well. Now she is saying that we need to agree to pay up to $800 extra because flights have gone up WHEN IT WAS HER THAT DELAYED THIS WHOLE PROCESS FOR WEEKS!! I am in disbelief. My sister has an au pair from cultural care and absolutely this was not a thing she experienced. I am very disappointed.
Ranya Benlagha
Oct 13,2023J’ai été prise en charge par Marion, elle a su répondre à toute mes question un suivie très bien fait de ça part elle a su m’apaiser au niveau des crainte que j’avais. Et surtout c’est toujours ma conseillère est ça ce passe très bien. D’ailleurs elle sera toujours disponible même quand je serai au usa est ça je trouve ça excellent.
Anonymous
Oct 26,2023We love the au pair program and honestly think most of the agencies are similar. They are worth the end result, but the process isn't always the most fun. Cultural Care has better and more modern technology, however, it's more pushy and "salesy" than some of the other agencies. They operate in more remote areas, which is helpful, and the au pair candidates are great. It's just a fact that cultural care shows its business cards pretty clearly and are always pushing for "the sale."