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Since 2004, Earth Class Mail has scanned more than 10 million pieces of mail and deposited over $1 billion in checks. The company has helped thousands of customers, including companies like Zapier, Reddit, and Lyft, access their postal mail 24/7, from any device. Customers get secure, searchable, and easy to forward PDFs, automatic check deposit, and integrations with popular cloud-based applications like Google Drive and Bill.com — all without ever touching an envelope. Earth Class Mail makes it easy to get started with their team of helpful onboarding specialists. Visit https://www.earthclassmail.com/ to learn more.
Reviews 44
Matthew Laffin
Jan 11,2022Poor customer service and does not get back to you or listen to you
Becky
Dec 09,2021I have been with EarthClassMail for years and have loved them. However, with their recent merger, they do not respond to customer support via phone (the phone drops), chat (it doesn't work), email is useless because they are not reading it thoroughly and they will not return calls. I am worried about this company and their service is essential for me. If they cannot respond to requests for help, they will FAIL.
Tere Kovacs
Nov 13,2021I love getting my mail virtually. It allows me to travel without worrying about my checks, or my mail stolen.
Andrew Brilliant
Oct 29,2021I have been using ECM since 2010 or so, as an American ex-pat in japan. It was once a godsend and now they know Im in the trap and leverage me. They used to have reasonable pricing and good service. The prices are now 2x what it was monthly through nickel and diming you, but on top of that when you go to ship a package they really push you into something awful with an extreme price. No reasonable choice. One time I pointed out to them one stack of biz cards can fit in a flat rate box as a way to get reasonable pricing $20 instead of $120 or whatever they claimed, I have no idea how they decide what packaging and price is acceptable but it will be really bad, for you, that's for sure!! Another example, I got a replacement credit card i could chose awful first class mail for high fee or .prioroty/express for like 60.70 USD. This is a SINGLE PAGE DOCUMENT. When I get a friend to price shipping that item it's always now 1/2 or 1/3rd what ECM charges. They nickel and dime you everywhere. What was once a useful service at a reasonable price is now borderline scam where once they you are locked in with yuor address set to them, they know they have you. They charge whatever they want. Way way way beyond fair shipping prices. FEDEX is $20, similar for UPS on express. Fedex and UPS options on ECM were like 60 to 120 USD for a single page document!
James
Sep 16,2021I opened up an EarthClassMail account a little over 2 months ago, and I have yet to receive any mail shown in my inbox. When I first signed up, I followed all of the directions and began forwarding all of my mail (and checks) to the ECM address. 2 months later and I'm still waiting on getting my mail. I've opened multiple support tickets with their customer service, who are absolutely useless and too incompetent to answer where my mail is in the ECM system. If you value your mail and your sanity, stay far away from EarthClassMail. UPDATE: The issue was with ECM's PMB # (Private Mailbox Number) not being compatible with a lot of address senders systems. This may be a unique problem to their phoenix mail receiving location, but I'm not too sure. It took a while for me to figure this out on my own (no thanks to ECM customer support), and now I know why all my missing checks aren't showing up in my ECM inbox.
Stephen Schramke, CEO FloodSimple
Sep 15,2021If you don't care whether your checks get deposited or lost. This is the company for you. It is pathetic this is a reoccurring issue. This should be a core competency.
Chaim Lazar
Aug 20,2021I have been using Earthclassmail for 10 years for my personal and business mail, and feel that they offer an amazing service that is hard to find anywhere else!!
Pamela
Aug 09,2021A wonderful virtual mailbox. The ECM Service reps are intelligent and professional. I’ve used the service for around 10 years, in total. They do efficient mailings all over the world, if you need to get your docs fast. They’ll even deposit checks into your bank via their Checkstream service. If you have a problem or concern, it is addressed and resolved, so speak up. ECM Is the wave of the future, and their service largely depends on customer trust. For independence while traveling, and for reliable service, I recommend Earth Class Mail.
Dave T
Aug 07,2021I'm the new Admin for the company. 2 weeks ago, I found out on ECM billing record, that ECM continues to charge on the corporate credit card, which expired in 2019 (until I updated it) Although this is ex-Admin staff's fault, ECM didn't provide alerts of any sort of expired (or upcoming expiry). This caused review of ECM charges being missed, and my company wasted $200/month on storage charges of ready-to-shred items (Christmas cards, junk mails) that were kept at ECM, for over 2 years. (about $4,000 !) ECM charges are Monthly and Not fixed (unlike godaddy.com); there's no excuse in keeping an expired credit card number forever (easily be 10+ years) I dislike ECM's reply to this issue. ECM passes the blame to payment rules and legal terms (about banks/processors behind the scene). ECM does not seem to think there's any apologies to be made. I thank ECM for no stoppage in services. But even if there was a stoppage in services, because the card expired, it is a consequence that's very acceptable. Customers should update, and before interrupted services being resumed. Furthermore, any normal companies will at least send alerts to the companies, before service being discontinued. Indeed, my company has this same cc expiry issue with AT&T. AT&T sent out Monthly notices with kind words -- for 24 months. Yes, it's shocking that AT&T is so persistent. *but the ex-admin staff was so daxn lazy and didn't read or ignored all the AT&T notices.
Patrick
Jul 23,2021Very useful and easy. This is a great service.
Shardae Lindsey
Jul 17,2021Great easy service! I'd recommend to anyone needing a virtual mailbox. Easy to sort through scans and shred, archive and ship or download and print if needed for a low monthly fee.
Tech Enthusiast
Jun 11,2021This a great US mail receiving/forwarding service for anybody living abroad or somebody otherwise trying to have a mailbox presence in one of many US cities. The service has lots of US addresses to choose from, and it has taken automation pretty much as far as the age-old snail mail/physical package business will allow. The messy and time consuming activities of handling the physical mail, scanning it, forwarding it and/or discarding it are all done by the service. The customer simply manages the incoming mail flow from his/her computer, it's almost as easy as handling email. The service certainly has room for improvement. There is little control over junk mail, you can’t specify rules like “throw away all bulk mail”, “throw away all mail from sender x”, or “throw away all magazines”. There is an automated rules feature but it’s minimal, you can’t specify basic rules like “put all mail from sender x in folder x.” The machine detection of the sender of a piece of mail hardly ever finds a match (even for mail with neatly printed returned addresses,) most incoming mail end ups as labeled as “Unknown sender”. Sorting the inbox is very limited, you can’t sort by sender, number of pages, cost of storage, etc. Then there are entirely new scenarios the service could support in the future. I would like to see the service support originating snail mail on my behalf (e.g. I send the service a PDF document with a letter, they print it and mail it in an envelope to the US address that I specify.) This would also be helpful for customers abroad to reliably send documents that have to be sent by snail mail to a US address to be legally acceptable. The ultimate expression of this feature would be to offer a "Reply" button that would allow me to reply to the sender of any incoming mail, either with my own piece of snail mail or with an email (to make this possible the service would keep a list of the email addresses of the most common snail mail senders like credit card companies.) All that said, the service as it is today is invaluable to me and I heartily recommend it.
John G.
May 05,2021Such an odd bunch they are. You tell them you want to cancel, complete the official cancellation request and then they charge you anyway. When you request a refund based on the emailed cancellation conversation, they decline and instead forward you a screenshot of an email from 15 days earlier where we signed up for the service. Perhaps they don't understand time moves forward in a linear direction? I understand I signed up at one point, I then cancelled (because who wants to wait 2-3 weeks to find out they have mail?) Anyway, save yourself the trouble and stress and find another mail forwarding company.
Ted Hsiao
Apr 24,2021Earthclass Mail is a wonderful service for people travel a lot but still need to receive regular postal mails that need to be processed remotely as soon as possible.
Alexis Kasperavičius
Apr 02,2021I have been using these guys for about 10 years and have always been impressed at the level of service. It's like having your own personal mail room. Scans let me deal with regular mail in the same way as email, and the other services are gold. They've always kept their promises about forwarding packages, depositing checks, etc. - It just works perfectly and I have never had an issue with them. Highly recommend.
Mag
Mar 28,2021I have been a personal customer for over ten years and have always had reliable, prompt, professional service and have watched ECM grow in technology, services and business without sacrificing anything.
James G
Mar 15,2021As a small nonprofit organization, we have loved our Earth Class Mail experience, ever since switching early 2020. We were already using the solution some pre-COVID lockdowns, but we pulled the rip cord fully in mid-March 2020 to have all of our mail route to ECM, which enabled us to operate seamlessly while our staff works remotely. As we look back a year later, we are thrilled with the decision we made to sign up and believe the portfolios of service offerings has really enabled us for a fully remote-work environment going forward. Thank you and keep up the great work!
Eric Schwartz
Mar 15,2021We use Earth Class for all of our corporate mail and check processing. Started before Covid-19 and thank god we did! Great product, service has been very good.
Esther
Feb 02,2021Not transparent with all the many charges and add on fees. Doesn't reply quickly to customer service requests and will continue to try to charge you after you close your account. I would proceed with caution or choose another service as they're not the only option
122 E. Houston St., Ste. 300, 78205, San Antonio, US
https://www.earthclassmail.com/?utm_medium=Web+Referral%20&utm_source=Trustpilot&utm_campaign=Business+Directory
Nancy Niederhauser
Apr 14,2022Generally a very helpful review of ECM if a bit canned. And, it started with Debra having a photo of me instead of her live feed. It might have been helpful to be warned in advance that I'd be having a new employee do the review, with an experienced employee observing/assisting. Also, Google Meet does not offer great screen sharing. The screen was extremely small and not useful. It did work for me to view my own pages on your website. Later Debra found a way to enlarge it so at least that section was visible. I impressed with your offering and look forward to having your services.