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Golden Key Car Rental is your premier choice for reliable and top-notch vehicle services. Our commitment to excellence ensures that we stand as the foremost option for all your car rental needs. With a dedication to providing exceptional customer service and a wide range of quality vehicles, we guarantee that choosing us will always be the perfect decision for your travel requirements.
Reviews 19
Catarina Gameiro
Jan 28,2025Reservei uma carrinha de 9 lugares com 2 meses de antecedência para a semana da passagem de ano. No momento da reserva paguei um sinal e disseram que aquando da chegada ao aeroporto teria que contactar a Rent a Car, que foi o que fiz! Quando cheguei, por volta das 2h da manhã contactei, quando me disseram que não tinha nenhuma carrinha de 9 lugares disponível. Posto isto, não apresentaram qualquer hipótese ou alternativa para o problema e ainda deixaram de me responder! Escusado será dizer que tive que andar às voltas no aeroporto às 2h da manhã à procura de carros para alugar na semana da passagem de ano quando a oferta já era pouca ou quase nenhuma e o que havia era a preços absurdos! Não me prestaram qualquer apoio ou assistência, deixaram se me responder às mensagens e nunca mais me atenderam o telemóvel! Depois de ter feito a minha reclamação por escrito, disseram que me "ofereciam 30% de desconto na minha próxima reserva com eles!" o que só pode ser uma brincadeira porque depois do que aconteceu e da maneira como fui tratada e enganada não faço qualquer intenção de reservar nada com eles! Atendimento péssimo! Responsabilidade PÉSSIMA! Cuidado com o cliente PÉSSIMO! Confiança NENHUMA! NÃO RECOMENDO!! P.S. Reservei pela DISCOVER CARS e a Rent a car era a GOLDEN KEY!
Ridha Jadoui
Dec 31,2024Ne jamais louer chez eux !!! J’ai vécu la pire expérience de location de voiture de ma vie avec eux et en plus de ça ils ne rendent pas la caution de 500€. Ils vous inventent des problèmes que le véhicule auraient eu pendant la location alors que tout est faux ! En plus de ça la voiture aurait du m’être livré à l’aéroport mais lorsque je suis arrivé à Dubai personne n’est venu et lorsque je les ai appelé au téléphone personne ne répondait. J’ai du prendre un taxi jusqu’à l’agence pour récupérer le véhicule sauf qu’une fois arrivé à l’agence on me dit que le véhicule que j’avais réservé n’est plus dispo et on me fait attendre 1h pour trouver une solution pour qu’à la fin on me donne une voiture pire qu’une épave! Bref agence à fuir
Antonio Hervas
Dec 11,2024Dodgy company. DO NOT RECOMMEND IT. Rented from them through a car rental marketplace. After the rental, they charged me for fines, that were sent to me as screenshots on whatsapp. I did not receive the actual official notification like in any other country, as I requested from the rental company (a forwarded email with the actual fines from the traffic police). This never happened to me before with any other car rental y any other country. They did not answer my request, and charged me 240€ on my card without sending a legal and binding proof (plus another 140€ charged previously for the same reason).
Hazem
Nov 22,2024es handelt sich um ein Betrüg firma , nach der Autovermietung haben Sie mir extra kosten vom Kredikarte gebucht ohne zufragen, nach Anfrage würde mit geteilt, das ein schaden gibt wissen die aber nicht was. ich hatte video gemacht vorher und nachher also es gab kein schaden. habe die angeschrieben und die video gezeigt. . dann würde entschudligt, und arrgomentiert das auto war nicht sauber. und dafür 631 AED- reiner beturg firma.
Laura Ruiz Gordo
Oct 12,2024They never returned the deposit. 1500 dh. In august 26th.
Ish
Sep 30,2024I will begin by saying AVOID AVOID AVOID!!! Does not even deserve 1 star. Shame there isn’t minus stars. I rented a car from Golden key on 05/08 for 12 days. After 4 days the air con packed in. It took them over 24hours to replace the vehicle If you leave a deposit on a Credit Card they do not refund your deposit before your payment is due therefore you will incur interest charge! I have had to foot this bill because they do not return your money in time. Constantly have to chase them. They will charge you for using tolls fines etc which is fair as it is stated on the rental agreement but they will give you no invoice or breakdown of the costs. My deposit was around £435 returned £319 no breakdown of where the rest has gone. So be careful you will pay over the odds. Also they charge double the cost of a toll. This company should not be trading this way they hold on to your deposit and the cars they give will NOT be what you paid for and booked. I have reported them to the Dubai Economy and Tourism. I will end by saying AVOID at all costs!!! They can’t get away with running their business this way and treating visitors and consumers this way. Never again not even for free.
Oliver
Sep 14,2024Deposit not returned voluntarily, car was junk and service at the airport lousy. Please rent with an established car rental company and save yourself troubles.
Natalie Ryder
Sep 12,2024DO NOT RENT FROM THEM! They do not return your security deposit! Scam and avoid at all costs! I will be requesting a charge back from my bank. Hopefully they will be able to do something with regards to the scammers.
Cristian Sanchez
Aug 28,2024ALERT!!!! … NEVER USE THIS COMPANY … NEVER RETURN MY DEPOSIT, THEY JUST ANSWERS THE WHATSAPP’s MESSAGES BUT NEVER SOLVE OR FIX NOTHING …. THEY ARE SCAMMERS … DO NOT TRUST FROM THE OTHER GOOD REVIEWS, I AM SURE THAT THE GOOD COMMENTS HERE ARE FALSE. I HAVE ALREADY BEEN LOOKING AT SEVERAL WEBSITES WHERE WE CAN REPORT THEM. THE MONEY PROBABLY WILL NOT BE RECOVERED, BUT IT WOULD PREVENT THEM FROM CONTINUING TO COMMIT MORE FRAUD.
Charlie Mirabita
Aug 21,2024No refund of my deposit, absolute SLAGSS
Ben Nuttall
Aug 10,2024Don’t return deposits. Avoid
Rubens Sooprayen
Jul 31,2024I was told that the deposit would be refunded after 21-25 days after the return of the car but it's been 2 months already and I still haven't received any refund. I wrote to the company several times but received no answers. Could be a SCAM!! be careful
Sauleh
Jul 22,2024!!! Deposit not returned after 60 days !!!! update: The deposit was finally returned after 61 days after the car had been returned.
Dmitri
Jul 12,2024After renal was over I waited for 30 days but have not received my deposit, Few gentle reminders stayed without reaction, so I claimed for charge back. Hope their merchant acc will get a strike.
Consumer
Jun 02,2024Top bad car rental experiences.
Petro Holovatyuk
Apr 09,2024My experience with you and Golden Key Car RENT DON'T recomendate Rented Tesla from 22 to 29 feb (Completly dirty) Rented BMW 420 Cabrio from 28feb to 2mar (vary bad condition) 1. The first car was delivered 1.30 minutes late, although I paid an extra 30 dollars for this delivery and asked for it to be delivered on time, I was late for the conference because of you. 2. The driver of the car smoked right in the car and the car was very very dirty. 3. When the driver was supposed to pick up one car and deliver another, he was 2 hours late 4. The second car was damaged and its dashboard was swept away like a New Year's tree - a bunch of errors, the car was in very poor condition, the light was constantly flashing with a request to change the oil and brake pads, the car braked poorly, was very dirty and outwardly very scratched - this is a BMW 420 although when I booked they promised a white BMW 430 and in a different color 5. I asked to change the car to another one, they told me that they would change it in the evening and then they didn’t answer me for 2 days 6. When they picked up the car, they were an hour late, again. 7. They promised to return the deposit 2 weeks ago, they wanted to cheat with the deposit and return 1140 dirhams instead of 1380 8. During our cooperation, your employees lied to me 6 times, 3 times they promised to transfer the deposit, 3 times when they delivered and picked up they said that they had 10 minutes left and arrived in an hour. For today my deposit is not returned.
Sh J
Apr 12,2023ძალიან კარგი სერვისი და ავტომიბილიც იდეალური 🙌 დიდი მადლობა 👌
علوي اليافعي
Apr 10,2023Ver nice service recommend to everyone
Cargo Village , Shop-5 , Airport Road , Dubai , United Arab Emirates, 00000, Dubai, AE
http://gkcarrental.ae
customer
Feb 20,2025I had a terrible experience with Golden Car Key, and I strongly advise anyone considering their services to steer clear. First and foremost, they charged me twice for the deposit, which was incredibly frustrating. When I reached out to have the extra charge refunded, the process was anything but straightforward. To make matters worse, it has now been over two months, and they are still holding my initial deposit. Every time I contact them, I receive vague promises that they will "contact their accounts team," but nothing ever gets resolved. This feels unprofessional and sketchy, leaving me with a sour taste about their business practices. If you value your time and money, avoid Golden Car Key when booking through Booking.com. There are many other reputable car rental companies out there that will treat you with respect and transparency.