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Reviews 325
Kayden Houser
Aug 04,2022A part on my Hismith machine broke and there wasn't a replacement part listed on their site. A wonderful woman by the name of Jess helped me to find the part and gave me a free replacement with my order. Thank you Jess! <3
Brooke
Jul 31,2022I ordered a machine and the controller didn't work. I sent an email to customer service and the next morning there was a response. Super fast and helpful. Our orders and the replacement controller arrived far sooner than I was even expecting! Wonderful service!
Justin C
Jul 28,2022I have always loved their products and anytime I have ordered through them with amazon or their internal website I have been happy with the products. Typically I say go through Amazon if you can just because you have the ability to trust amazon shipping (in most situations). Internally for my area they use DHL who advised that my package had arrived but we never received the package (i've never once had a package stolen/taken, so I doubt this was the case). However, in regards to HiSmith, Jim, was who reached out to me on support, and with DHL being mostly non-responsive to my requests for a delivery confirmation, Jim sent out a whole new product which arrived rather rapidly. Though there was a mishap to begin with (outside of HiSmith's control), I want to commend Jim/HiSmith for making it right and sending out another product free-of-charge (which most companies won't do nowadays). Kudos!
John Smith
Jul 09,2022One of the parts that came with my purchase broke and I was unable to use it, but when I reached out to their online customer service they quickly handled it and told me I'd be sent a new part. Jess was the name of the person who helped me!
Some Random Wanker
Jun 16,2022For item HSC17-GC, make sure the male end of the KlicLok adapter is threaded down good and tight to the cap before use. If it loosens from the cap during use the threads may strip out, as there are very few of them and I think the male end is steel and the adapter cap may be aluminum (but I'm not certain of that). I recommend using a thread-locker (such as loc-tite) of some sort so this doesn't become a potential issue down the line for you. If you're super-hard on things, maybe JB Weld it before use? JESS from customer service rocks and took care of my issue. The reviews I read of Hismith customer service before my purchase were a good part of why I chose to buy from them, and I have NOT been disappointed. Give these people/this company your business, they'll do right by you (as will their products). Enjoy!
KuiHing YIP
Jun 09,2022super sex machine
David Jones
May 21,2022Made my first Purchase on this site 5 days ago, been checking Delivery status every day since making the purchase and no updates nor any tracking information, the only feedback I got was that my Payment was in fact accepted to which I paid through PayPal. After reading some of the poor reviews and experience that some people were faced with their orders it had me a bit worried about mine especially being a victim of an online scam previously before. Anyhow I decided to email them with my account and Purchase details attached so they could hopefully further update me on my order, however within a few hours later, knock on the door, parcel had arrived. 5 days Delivery, very well packaged, item was perfect and as described. Overall very happy, just wish they would provide some tracking information for customer satisfaction in very near future. I'd definitely Highly Recommend this site and would definitely order from them again myself in the future. Well Done and Thank you.
Miguel
May 17,2022I recently ordered a machine from hismith. Unfortunately I got one with a factory defect. After contacting hismith support, they agreed to send all the required tools and parts to fix my machine. The parts had to be sent from their factory in China to Portugal and hismith covered all shipping and customs taxes. Overall experience was excellent. The machine manufacturing is very good, but the wire soldering could be improved.
hdp
Apr 20,2022after finding the e-mail in my spam folder, the customer service was impeccable, they sent me a new driver (which had a defect) for no extra cost, and now my machine is as good as new! Very happy
T S
Apr 12,2022I was excited to purchase my first machine, shipping was quick and assembly was relatively easy. The frame is super stable/heavy, attachment rod secure and the included toy is good quality. It feels like real skin. Unfortunately my machine failed to turn on or thrust at all!! Hismith send me a new remote box for $20 but it didn't fix the problem. They then sent another for free and still no luck. They finally sent a whole new replacement machine at no cost, and it works beautifully!! The reason I'm giving 4/5 is the charge for first replacement remote and the first machine not working to begin with. Other than that, they made it right and I'm happy now.
Yakun R
Mar 09,2022Amazing product & loved so much , Fast delivery, Thanks
Don
Feb 21,2022I have never been so satisfied with a sex toy or price this place is awesome I use my machine all the time. I recommend it highly my butt hole tingles every time I think about this store
John Hays
Feb 17,2022The help line girl was very helpful she gave me links to the best of Hismith. I love when employees use there products. That shows that it is good enough for them then it's good enough for my girl. I'll let u all know how it goes when I give them a test drive.
CJ Miller
Feb 15,2022I was a bit apprehensive at first, because I’d never paid that much for a bedroom toy before. But it worked out quite smoothly, and the machine is amazing! The website is easy to navigate, my order and payment were processed with no issues. Got my tracking information and received the unit within a few days. Spoke with a few agents via both the chat and email with technical questions and found them helpful and communicative. The unit itself is great! It’s a slick, well-designed package, ships in a padded travel case and assembled in minutes. The construction is durable, all metal. It’s fully adjustable and easy to use. Sometimes I need to adjust the angle or move the unit so that it pushes in instead of causing the unit to move, but positioning is crucial with any toy. Also, it can be controlled via Bluetooth for more pattern options and variety. Hismith offer lots of great adaptors and attachments which are worth the price on their own. High-quality silicone toys which can be used with their suction cup or locking connector. Recommended!
Paul Axten
Feb 04,2022So I placed my order in January 27th and paid via PayPal, payment was accepted and processed the next day showing taken from PayPal and my bank account. I didn’t take out express delivery as others said it isn’t worth it, waited 4 days and heard nothing so for the next 4 days I tried using online chat and email with no response…. All I wanted is for someone to say it has been processed and the order is waiting to be dispatched or anything really, yet nothing. Opened a case via PayPal for refund but gave the company another 48 hours to respond to my message on there and still nothing. So escalated my claim via PayPal and have to wait for a response which can take two weeks for them to investigate. Seems this company is very hit and miss, some great reviews and some terrible reviews… I think with this company it’s up to you if you’d like to take a chance but you’re talking a lot of money if it goes wrong so just be careful and either use PayPal or another way of being able to get a refund if you don’t get your product.
M atc
Dec 30,2021Product is decent. Problem is you are immediately shuffled to some POS Chinese company. Don't pay for expedited shipping. Product won't show, they start claiming backorder BS. Do yourself a favor and use paypal so you have some recourse. Typical F-ing Chinese sh#t.
Jay
Dec 29,2021I made a mistake when choosing shipping by selecting standard versus expedited but their customer service was willing to work with me on correcting my error. I give their customer service a 5 star!
Herbert Nusbaum
Dec 27,2021First heard about this on Reddit. Also sold on Amazon where they have great reviews. I was a little skeptical to try it but their reputation is very good and I can say you also NOT be disappointed!!
Robert
Nov 17,2021My 1st use of this Hismith sex machine was with a new Doc Johnson, Ultraskyn Realistic Jason Luv 10 inch long by 2 inch dia vac-u-lock dildo. I got a wonderful pounding. I have a couple close friends who have been wanting me to bottom for them and quite frankly I declined out of fear of being ripped bloody. That is no longer an issue. Hismith sex machine with the right accessories should be able to satisfy most anyone or prepare them for satisfying their intimate friends. Highly recommended!
MARK
Aug 08,2022Hismith has created state-of-the-art level machines that surpass anything I've owned before. Their design, engineering, quality and performance leave everyone else who manufactures these type of devices in their wake. Small yet powerful, amazingly quiet, the Hismith machines do not disappoint. Plus their customer service team is responsive and always there to help. I received my machine 5 days after I ordered and it arrived discreetly and securely packaged. Highly recommend these folks. They're top of the line, as are their machines.