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Reviews 325
Throbbermann
Jul 28,2020Had a problem with a part, Highsmith is sending it to me free, thanks!
Isaiah
Jul 25,2020I had made a mistake with the delivery address, Jess was able to help me out in no time at all. I can’t wait to receive my order. Luckily I caught the mistake and thankfully for Jess and her quick efficient help
Andrew J
Jul 24,2020Customer service was excellent. Can’t wait to purchase more attachments.
James T
Jul 23,2020Incredible customer service! An easy chat link on the bottom right took me to a representative instantly who was more than helpful. Sincere thanks to hismith and their great staff! Highly recommend!
Jimmy John
Jul 22,2020Haven’t received the package yet, but the customer service is great. The chat assistance on the website is very helpful and when you can reach anyone on it you just leave your email and they get back to you quickly. I wanted to upgrade my shipping after I had already made my purchase and they were very helpful in accomplishing that. I will write another review about the package after I have received it.
Chuck W
Jul 17,2020Bundle I bought is described as "Hismith Premium Sex Machine With Bundle Attachments - App Controlled With Remote." Sounds like you can control it with your phone app, right? WRONG!! After waiting 30 days of back and forth with "Edwin" via chat and email, I was finally told I needed to spend another $100 (in addition to the $543 original cost) for the "app remote controller." So, now I'm out $643. Sixty days have gone by, and I still can't use the product.
Wendy Stringer
Jul 17,2020Very powerful and quiet. Quality heavy duty build. Have bought other machines in the $100 - $130 price range before and wound up throwing them out. This Hismith Premium Sex Machine is the one to get (the plate edition or the ones with the legs). The KlicLok attachments work great - you will likely need an extension and a spring attachment (both an additional $30) but well worth it for something that actually is a quality build that works.
CM
Jul 14,2020I am impressed at how solid this machine is. I have to admit, I was hesitant at the price tag, but after receiving it I can tell the quality of the machine is top notch. Less expensive machines from other manufacturers are made mostly from plastic, and plastic wears out quickly. After hearing from a friend that a plastic machine he purchased from another manufacturer broke within six months, I knew I didn’t want to have to replace a poorly made one. This product is made from heavy duty materials and appears to be very well made. Most everything is made from metal, which should be less likely to break down the road. I am very appreciative of the customer service that I received from Edwin. As this was the first time I have purchased a product like this, I had a couple of questions. Edwin was able to answer them in a timely manner. Thank you!
Jeff Craig
Jul 12,2020This company is horrible to deal with. I placed my order Thursday night seen my email receipt Friday morning and immediately. contacted the company several times thru several methods that its the wrong item. They finally got back to me on Monday saying its too late item shipped. They lied. The tracking number showed it shipped 5 days after. Also it ships from Hong Kong, not Canada. So be prepared to get it in a month unless you pay the extra shipping. They finally agreed that I can send back the attachments and the will send me the correct ones. As soon as I received the item I emailed Edwin who was the contact there to get the shipping address to send back the wrong attachments and they instantly cut off communication. Once I received the product they just ghosted me. It's been a month and they still won't reply to me. I bought the premium machine with KlicLok and attachments and spent almost $500. The machine itself is ok, Not great but Not bad. It's over priced for what it actually is. In reality it's just a windshield wiper motor from a car with a speed control. The attachments are trash. the dildos are a piece wood or plastic with rubber over it. There is no flex or give to them at all. the only one that's any good is is the standard dildo that comes with the machine. The male cup is a joke. unless your penis is super tiny, it won't fit the cup. It's stretchy rubber but it's inside a plastic sleeve and the hole is the size of a pencil. Your penis will just push the rubber inside. It's complete trash. The only part of all this that is of any Quality is the legs, They're solid steel bars that will never break but the clamps that hold the bars together are pretty cheap. They say they have 24/7 customer service and 30 day returns. They don't have either one. If you do decide to make a $500 mistake like I did? Just buy the machine itself and get the suction cup adapter and buy your own dildos someplace else. Even the suction cup adapter is a joke. It's just a round piece of metal with a kliclok and they charge $40 for it. You can find it on Amazon for $20. Over all I think the machine itself would be a fair price at $250 if it came with the adapters, not the dildos just the adapters so you can buy your own dildos elsewhere.
C
Jul 10,2020Great service by Jess on chat. Very knowledgeable of product specifics and order process and placement. Jess was very patient with me taking time completing the order and answering all my questions and making adjustments to order. I haven’t received this excellent of service from any other businesses in a long time. Well done!
Hiroyuki Yamamoto
Jul 09,2020APP remote speed controller worked!!!!
Chantelle Singer
Jul 09,2020Incredible customer service, fixed my problem right away!
M. Anza
Jul 01,2020So I’m not sure about others experiences with ordering from Hismith but I found their support very well. They where upfront and honest about being based in China, about risks to shipping due to the pandemic but believed there wouldn’t be delays and confirmed everything was in stock for me. Especially Jess but Edwin as well where helpful. I much preferred ordering from Hismith directly rather then through Amazon. I definitely recommend it. ....as for my purchase, it was definitely worth the investment. Take that as you will.
T. Kent Jones
Jun 23,2020My inquiry was answered quickly and my problem was resolved almost immediately. I couldn't be happier with the fast turn around on my problem and am excited to have my replacement part soon. Thank you!
Frank Carruthers
Jun 17,2020Hi thank you for the gift was great and will use this company again thanks Adam Frank
duncan culver
Jun 15,2020Edwin, the customer service representative, couldn't have done a better job. His response to any inquiry was immediate, and the resolution was always within a day. Amazing customer service!
Brent Tipton
Jun 13,2020After receiving my order We put it through its paces and found a weak link in the system. The company gratefully sent us out a replacement part at no cost to me. Great customer service!
Sweet T.
Jun 12,2020I recieved my package today and one of the items I ordered was not the correct one I needed! I notified them through email regarding the issue. I did not expect such wonderful customer service in response! I am BIG on customer care and this company surpassed that for sure. I was sent out a replacement part immediately and the representative was overly helpful.
Happy Customer
Jun 12,2020Sometimes you don't want something you order and you hope to God that the company will take it back, and they did. I did retract my order within 15 minutes, so keep that mind. But totally understanding!
Ethan
Aug 11,2020I've been thinking about ordering one of these for years after seeing it at a show in Vegas. I just purchased one tonight and made a small mistake during ordering. Instantly, someone was able to help me fix it at no cost. I really love how fast they responded. Also, their website is super helpful with lots of videos and blog links to pick out exactly what you need. It's a big purchase you can't really chat to other about, so it's nice having lots of demos.