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About Leader Floors Leader Floors is one of the UK's leading premier online flooring retail stores, operating in the North East of England and servicing the whole of the UK.
With over 2 decades of experience shipping floors around the nation, Leader Floors has experienced massive growth and established itself as the place to go when purchasing flooring and underlay products for your home or commercial property. Whatever the size of the job Leader can be relied upon to offer the very best pricing on the best possible quality flooring products, all available with our reliable in-home delivery service, which is handled on our own delivery fleet & takes away all of the hassle away from your big & bulky delivery items.
Our goal is to continue our growth and to continue to provide our valued customers with quality laminate, real wood & vinyl flooring products, while ensuring great value-for-money pricing across the full range of products that we sell.
Shop online today whatever your budget thanks to Klarna and 0% finance is available with online purchases, so everyone can turn their house into a home.
Shop our full range of floors online at www.leaderfloors.co.uk
Reviews 327
Colin linsley
Feb 28,2025Excellent from start to finish 👍
Chris
Feb 28,2025We bought the Krono Original Red River Hickory - Atlantic flooring. It looks great,really elegant. Communication was excellent throughout with updates, and a timely call from the driver who was really helpful and brought the flooring inside the house. We would definitely reccomend Leader Floors
Charlotte Dobson
Feb 28,2025Sales department were most helpful and driver Paul Beatty was a joy and super helpful. Prompt delivery and super communication from beginning to end.
christine wickenden
Feb 27,2025Order came on the day and time specified. The tracking system was great! The gentleman that delivered the goods brought it into the house for us. Great value flooring and looks very nice.
Mr Davidson
Feb 27,2025Manager and driver thank you for your assistance today went above to help out first class service
Beth Lane
Feb 27,2025When I was unable to have my initial choice of flooring my second choice was very fast to arrive
Jamie Cray
Feb 27,2025Never buy flooring of this company bought flooring 2 months ago to be told after waiting in all day for delivery that they couldn’t find the flooring disappeared from warehouse, I spoke to 6 different people on the phone promised 3 times refund would be 48hrs and still haven’t received worse company ever dealt with avoid
AM
Feb 27,2025Great communication during delivery process and excellent product and quality
Cheryl Smith
Feb 27,2025Terrible took my money gave me a delivery date and it never turned up and when I rang to see were the floor was they said it was out of stock disgusting I had arranged a fitter for the next day so I lost money there I could have used another company if they had be truthful
John Wallace
Feb 26,2025Good flooring delivered fast.
Liane Lund
Feb 26,2025I got a phone call a week after ordering that the underlay I had originally ordered wasn’t in stock. They did replace it with similar stuff but why was I able to order in the first place. Also on delivery, didn’t help bring anything in. Flooring can be really heavy and I just think they should have helped
Nicola Richardson
Feb 26,2025Where do I start flooring shoukd of been delivered on the 12th Feb I had no telephone call messege or email to say was delayed to be told when I rang no flooring in stock I cancelled items on 18th after being told still no stock. So imagine my surprise whe I get a email saying my flooring is being delivered the next day 20th Feb I rang company who told me to reject order which I did. Still awaiting a refund which apparently takes upto 14 working days ive had no email or anything even in regard to rejecting flooring..but 14 days wait for refund is ridiculous nowadays! So I'm waiting with bated breath as yo if I end up ringing in 14 days to get my money bk.. 1st time I used this company they where fab but not this time lack of communication and 1st bloke I spoke to needs to go kn a course of gow bot to speak to customers as his attitude was appalling!
Dorothy Scholes
Feb 26,2025Always on time and very good flooring
Elliot Tweedie
Feb 26,2025Do not use this company under any circumstances they are fraudulent and I am disgusted with your company and crap customer service for a refund of damaged goods I was promised on 30th December 2024. I then chased the refund by email 16th January and told there was a delay and it would be with me that week. I received no response. I then chased by email 3rd February and asked to raise a complaint and received no response. I then chased 4th February and received a phone call to confirm there was a delay and it would be with me the same week I asked for a proper investigation which they said they couldn't do again no refund. I then asked again to raise it as a complaint on 5th February to which he replied asking me to raise it as per your website. I said clearly you don't read your website which stated to email the same email address i had already sent it to help#leaderfloors.co.uk to which they dismissed my request again and did not raise a complaint or get a manager to contact me. On 6th of February i was told again it would be with me in 3-5 days and still 5 days later no refund. I then emailed 20th February to chase refund and again got told there is a delay, no apology, no explanation as to why no reassurance as to when it'll be with me. Your company are a disgrace and should not be trading I've spent over a £1,000 with you and had planned to spend more but you can't even give me a £40.00 refund for damaged items so I'll take my business elsewhere. I've reported you to trading standards so I'll see what they have to say.
Tomas walch
Feb 26,2025Asked to review my order I ordered 31st Jan still haven’t received it delayed twice then the delivery day the driver never bothered attempting the delivery staff have no idea what’s going on have been assured next delivery will get to me but I’m losing hope now.
denise davis
Feb 25,2025Received my samples as I couldn’t decide which one to have. All of really good quality so once decorated will be ordering which one I’ve chosen.
steven norbury
Feb 25,2025Very hard to find quality skirting to match the flooring but this was achieved by purchasing from Leader Floors. It made the finishing touch look really good.
Mr Adrian Nicholls
Feb 25,2025Fantastic floors amazing service and the delivery was excellent
Leigh Herbst
Feb 25,2025The wrong items were delivered which I subsequently returned in the original packaging. It's proving impossible to get a refund
103 Whitby Street South, TS24 7LH, Hartlepool, GB
https://www.leaderfloors.co.uk
Lynda
Feb 28,2025First time I have ever used Leader floors & I'm really pleased & glad I found them. I was looking for some new flooring for our bathroom & had looked in several DIY stores & online & just couldn't find what I wanted. I found the perfect one within minutes of looking at their site. I found the whole process of ordering, paying & delivery, really easy. Customer service & sales were polite & helpful & delivery was on time & kept me informed of the delivery eta the whole time. Definitely would use again & recommend.