To leave a review you need to be logged in
About Leader Floors Leader Floors is one of the UK's leading premier online flooring retail stores, operating in the North East of England and servicing the whole of the UK.
With over 2 decades of experience shipping floors around the nation, Leader Floors has experienced massive growth and established itself as the place to go when purchasing flooring and underlay products for your home or commercial property. Whatever the size of the job Leader can be relied upon to offer the very best pricing on the best possible quality flooring products, all available with our reliable in-home delivery service, which is handled on our own delivery fleet & takes away all of the hassle away from your big & bulky delivery items.
Our goal is to continue our growth and to continue to provide our valued customers with quality laminate, real wood & vinyl flooring products, while ensuring great value-for-money pricing across the full range of products that we sell.
Shop online today whatever your budget thanks to Klarna and 0% finance is available with online purchases, so everyone can turn their house into a home.
Shop our full range of floors online at www.leaderfloors.co.uk
Reviews 327
MRS ANNE COLLINS
Feb 24,2025Arrived quickly well packaged
Shirley Harvey
Feb 24,20253/3/25 So I have finally received an email saying that my refund has been processed and I should receive it in my bank in 3 - 5 days, but no email from Head of Customer Services even though I have sent one to the email address given twice (as requested by them in their response below) - perhaps that person doesnt actually exist and its their standard response?? 27/2/25 So I followed the advice given by the Head of Customer Service and emailed on the address given on this reply. Guess what?? - no response again!! So from 3rd February until today, still no refund. Would strongly advise that you avoid this company at all costs! Purchased a large amount of laminate flooring for our home and then found we needed more as some of the planks were unusable due to their poor quality and lack of colour match. Went onto the website and ordered 4 packs. Then receive an email saying the product has been discontinued. Why was it still on the website if there was none in stock??? Received an email saying a refund would be issued and 3 weeks later I'm still waiting for it!
T Korinne
Feb 24,2025Damaged flooring, would not assist wity delivery. Carried 46 boxes to my property as a Lone female. Wouldn't recommend
John
Feb 24,2025Good online service easy to use and delivered on time cannot fault these.
Customer
Feb 24,2025I wasn't told product wasn't in stock and I would have to wait 3 weeks until after the due delivery date
michael bishop
Feb 24,2025Cost us over £1400.00 in fitters costs wasted time delayed deliveries Pack arrived damaged Still waiting for resolution
Mrs Hayley Bradbury
Feb 23,2025Ordered some samples from Leader floors,for an upcoming home project. Wide range to choose from and were recieved quickly. Still deliberating but love the choices that were chosen
Peter McKiernan
Feb 23,2025Hard to review just yet as I haven't fitted them yet, will review when done.
Mrs Macdonald
Feb 23,2025Fantastic looking flooring at a fab cost, arrived very quickly.
nadia
Feb 22,2025Very poor service from this company and little help. the samples sent out look nothing like the flooring the website page, i had to order a whole pack of flooring costing me £19 for a delivery then ordered another 34 packs which delievery cost over £50. contacted the company so many times before this to help as i didnt know what to expect when i saw the flooring i even wrote to the ceo and was ignored. the customer care team dont care to help and will do nothing to support you. i was told by one that they would double check with the warehouse about why the photos on the website where different and they would get back to me with the correct shade, i was still ignored. just overall a bunch of people who do not care.. i struggle with my mental health and can honestly say this worsened it. they also dont have a return service you have to pay for this yourself so you can only imagine how frustrating it is when you recieve floors that look nothing like the photos online. i will never use this company again it is alot cheaper but you pay for it with the customer services and the people who run the company.
Perry Mainstone
Feb 22,2025After reviewing all the current suppliers, I found leaders to be the most competitive in price by a long way
Denise Hart
Feb 22,2025Great flooring at a good price. Custer service very good. Placing order was easy. Ordering samples very efficient. Would happily buy from Leader floors again.
Grandmap
Feb 22,2025I had specific delivery requirements which this company went out of their way to meet. I made several phone calls prior to ordering. My calls were answered swiftly, and the people that I spoke to could not have been more helpful, despite the fact that the item i was purchasing cost only £5.00
Ani
Feb 22,2025I bought 65 M2 of wooden floor which was costly. When start laying could see the joint is not proper, rang them , hard to get them , finally they give another number , spoke to sale department, they send link to fill the complaint, ask many questions and photo requires. All sent , no response in 2 days. Rang again they saying another form and photos . I could see they don't want take responsibility.
Ange Leary
Feb 22,202522 days ago they sold me some flooring they do not have. It is their legal obligation to refund me immediately. Despite TEN phones and three promises (lies) that they had issued the refund I still don’t have MY money. On Thursday a lady in their customer services said the refund has been issued and yesterday after four calls another said it has been issued. This is all lies. I had a reply to a review on here to contact Susan George which I duly did, she ignored me and refused to take my calls. The message on here contained the order number so WHY did I have to send an email as well? I’ll tell you why, so this company could prolong keeping my money. DO NOT ORDER FROM THEM . THEY ILLEGALLY TAKE MONEY FOR ITEMS THEY DO NOT HAVE AND THEY YOU HAVE TO FIGHT TO GET YOUR OWN MONEY BACK. They are clearly trained to lie. I am having to go through the small claims court now. Also reported to trading standard for breach of consumer law. AVOID AVOID AVOID . And if you get a message from Susan George don’t bother to reply, it’s a scam. She’s doesn’t exist . Just rang them again and the lady (Lisa) has told me the refund has NOT been issued but is down to be done on Tuesday. That will be 24 days after they illegally sold me goods they do not have. So it WAS lies that the refund has been issued.
Martin
Feb 21,2025Fantastic quality flooring, delivered exactly as planned and in perfect condition
DMITRIJ GUSEV
Feb 21,2025All good 👍 Service and delivery.
dean
Feb 20,2025Incredible value, service and quality of floor is 5*
George Dzod
Feb 20,2025I ordered some flooring. They delivered it on the day specified and on time with communication. Driver was polite and helpful.
103 Whitby Street South, TS24 7LH, Hartlepool, GB
https://www.leaderfloors.co.uk
Steven Watt
Feb 24,2025Delivery on time, staff were fab once I asked to change my order. Definitely use you again, thanx