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Lively (formerly GreatCall) is the leader in connected health for active aging. With health and safety solutions for older adults and their family caregivers, Lively’s innovative suite of easy-to-use mobile products and dedication to customer care helps aging consumers live more independent lives. Products and services include Jitterbug Flip and Jitterbug Smart phones, the Lively Mobile Plus medical alert device, plus health & safety services Urgent Response, Urgent Care and the caregiver Link app.
Reviews 267
Teresa Pierce
May 23,2020First of all I wouldn't even give them 1 star, LOTS of fees and in my opinion its highway robbery and they're not willing to work with you. Most elderly people are on a fixed income and really sick to see them get ripped off when they're at your mercy... Definitely check into all fee's before buying and going with greatcall
Judy L
May 22,2020Everything on this phone is easy to use. The ring is loud enough to hear across the room or when it is in my purse. All selections on the screen are large enough to see for easy use.
Irv Haas
May 14,2020When my wife was in the hospital, she made more phone calls than she thought she did. Her bill for that month was $240. They charge 35-cents per minute over your maximum allotted minutes. When I called to complain to GreatCall, all they could do was to credit me for $30 of the total amount. I then talked to a manager and told him that his major competitor would bump you automatically to a higher rate plan than charge you for excessive minutes. The manager accused me of making this up. Needless to say, I cancelled GreatCall and switched to the other provider.
Alden Davis
May 05,2020I bought a Jitterbug phone with GreatCall service in 4-19 to use in St. Charles MO. I immediately found I could not make calls into or out of the conference center, although everyone else's phone worked. I then tried to use it in Charlotte NC at an outdoor venue. Same story. Everyone else's phone had service, but not GreatCall. So this Feb I cancelled GreatCall. Now they don't seem to recognize that I cancelled and I get bill after bill. Poor service; poorly run company.
Debbie Blassingame Aungst
May 02,2020Not happy with them my mom is very ill. Lost her phone wanted to cancel asap. Did not get results. Cause she needed to do it. She is not able to even talk. They have really upset me off so I will just block the next pmt
Crystal
Apr 28,2020My husband has a phone through this company. He has had nothing but trouble with his new smart 2 phone. I'd rate them less than one star if possible.
Cathy
Apr 15,2020This company is a scam. Talk about taking advantage of the older generation!!! Last month's bill was $823.60. Should have bought an iPhone. They refused to work with us and are completely careless. Legalized robbery. DO NOT BUY!!!
Tim hamilton
Apr 15,2020My mother who is 88 has Great Call. I was trying to set up auto pay for her. What a disappointment there customer service department is! So as her son and caregiver I cannot set up auto pay because I’m not her and she has no idea what her pin # is. All her other utilities were very helpful in assisting me with setting up auto pay. Angie “a supervisor?” assured me I could not do this but I could cancel the service? I would not recommend this company to anyone with elderly parents as the customer service is nonexistent. After all I just wanted TO SET UP AUTO PAY!!!!!
Shar
Apr 14,2020I recently called about my dad's phone and requested a switch from the smart phone to the flip since he was having a difficult time using it. The customer service rep was rude, often times talking loudly over me. He had no patience and no desire to understand the troubles we were having. With everything going on in the world, you would think one would show a bit more compassion and kindness.
Nicole Overmoyer
Apr 05,2020My father is in a nursing home and can't use a phone plugged into a wall. So my mother got a Jitterbug flip phone through GreatCall for him. The rep on the phone let her set it up in his name. And things went fine. Until... in the midst of the COVID-19 crisis, my mother realized that she needs more minutes so she can keep talking to my father when she isn't allowed to visit him. The rep on the phone said because her name isn't on the account, she can't change the plan. It's utterly ridiculous that someone be allowed to set up a plan in someone else's name but not change the plan. So now she's supposed to send a signed & notarized POA before she can do anything. But she could shut off the phone without the POA. This company makes no sense and the minute I can see my father again, we're changing companies. GreatCall is not someone I'd do business with if I didn't have to.
Dee Bloom
Apr 03,2020My 91 year old Mom has had a JitterBug flip phone for almost 15 years now. At first it was great & she loved it, but over the years the company & the phones have both deteriorated. She seems to go through a phone a year now & she hardly even uses it! Today, I had to order a new one for her in the midst of the COVID-19 crisis & the rep was very nasty to me - he wanted to charge me 40 bucks over retail for it & when I said I could get it cheaper elsewhere, he snapped at me "You do that then" . I got one over-nighted to her from a big-box store. I don't think they are about seniors, or help them at all.
Irene Briggs
Apr 03,2020I purchased my Lively Mobile, just before the crisis of the COVID19. I am so glad that I did. I live alone and I feel more secure having the device during this period of uncertainty. I like having the fall component because I do have stairs in my home and I have fallen in the past. Another thing that is reassuring is that my children will be alerted if I fall and they can also track where I am. I wear it daily and when I am taking a shower, in case I fall. I appreciate that it can be wet without a problem. I charge it overnight as recommended. One evening, I inadvertently activated the call button by placing the device down on the table. Someone answered immediately and I explained that it was an accident. Response time was immediate and even though it was my mistake, it let me know just how quickly someone would respond. One of the things that I appreciated was the simplicity of the directions in setting up the device. My only disappointment is that when the device is worn around the neck on a lanyard, it detracts somewhat from personal jewelry.
Denise F
Apr 02,2020Great Call is the only device that uses Verizon for the GPS. Since I don't have a landline, it meets my needs perfectly . I think Great Call is great! It's easy to set up and use, allows family members to track me if I want, and allows me the freedom to enjoy my life without fear of falling or being unable to get help. My only suggestion for improvement, is to include two lanyards in the original order. While the device is waterproof, the lanyard is not. That way you always have a dry lanyard to wear.
Ellen
Apr 01,2020Great phone for children to young to have unsupervised internet access. Also great for adults who for legal reasons cannot access the internet. Texting, phone calls and a camera. The large buttons and display are helpful for the visually impaired of any age.
Jamie Craven
Mar 13,2020My 89 year old mother's flip phone was beginning to fail due to the shift of the major cell providers away from 3G technology to 5G. Her eyesight and hearing are failing and the phones that the major providers offer are not user friendly to the octogenarians in our society. When I investigated the Jitterbug Flip Phone and the online reviews, I was hesitant to believe them; however, I was wrong. The reviews and the actual phones are everything they're advertised to be. My mother has been so excited to have a new phone whose numbers, controls and options are easy to use and understand. She's like a teenager who just received a new phone. She is "playing" with it and learning how to text, retrieve voicemail and take pictures. Pretty good for an 89 year old woman who was relying on an old flip phone from 2013. Well done Great Call!
Alice Thompson
Mar 02,2020My 78 year old mom purchased a phone from great call, they took complete advantage of her, she was told that the phone would work in her area which it did not, she was completely mislead in every form and/or fashion. She was told that if she returned the phone they would reimburse her the cost, did not happen, she paid 179.00 to purchase the phone and was reimbursed 143.00 and she returned it to great call after 3 days. Do not believe the line of crap that they feed you.
Linda
Feb 01,2020I purchased this phone because it advertised larger buttons and was easy to use. I also choose it because Great Call could port my land line phone number. This phone has all the basics; text, camera, internet, maps. It was reasonably priced and so far so good! I wish it had caller I.D. and the ringer tones don't seem to work, but it delivered on everything I needed.
Janis Skloot
Jan 08,2020Jitterbug flip phone is perfect for my 93 year old mom. Her old flip phone was falling apart. This phone has bigger numbers, is louder than her other phone and the numbers are bigger. After learning how to use it, she is able to view texts and pictures that I send. She can use the phone book to call others and listen to her voicemail. I am thrilled and so is she
Stu Lumsden
Dec 17,2019Got a Jitterbug but my 98 yr old Mom-in-law and it worked great. She died Feb 2019. I just found out that GreatCall has been billing my credit card every month even though I recall canceling!!! The said "Sorry, we didn't get a cancellation." I said "but, i'll send you the dead certification now." They said, "Sorry". REALLY? they want 10 months poultry profits when i can prove she was dead - and they can prove no calls were made. Finally gave me 2-months off and said "supervisor will call in 24 hours". we'll see. Insensitive bull! Awful company. PS: they have a feature to sign-up on there web-sight BUT you CANNOT CANCEL on their website. SLIME BAGS!! they are intentionally make it harder, and of course the most likely reason to stop service for a really old person - when you might not be at your best. That's sick!
10945 Vista Sorrento Pkwy, Suite 120, 92130 , San Diego, US
https://www.lively.com
Lisa
May 29,2020Got this plan for my mother. When she missed her first bill due to it being sent to my home by mistake, they called and were very disrespectful. I recommended training dealing with elderly and warned I wouldn’t tolerate that a second time. Bill was supposed to be 45$ mo. Her last bill was 258$ due to “overages. Beware, this company is predatory. All calls, incoming, and outgoing use your minutes. So all scam calls, that access your voice mail, all Medicare calls which can be many weekly...it all uses a persons minutes. They charge 32 cents a minute if you go over your plan. Needless to say we had to pay the bill, but they lost out on repeat business. So enjoy, your 258$ Great Call, you could have gotten years worth. Also, The flip phones are absolute trash. Never could get it to work right. No reason such a simple phone should have so many issues. I’d give it no stars if able. Try Consumer Cellular instead.