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Reviews 668
David Scott
Nov 16,2020All these bad reviews initially put me off using this company, until i realised that it's mainly losers and people who cannot provide the correct ID that complain on all betting review sites! They initially stopped me depositing and asked for ID, which is correct. So once verified (which was effortless and easy) I deposited my money, received 2 free bets, bet my deposit and won plus won one of the two free bets, withdrew my money and was back in my account within 2 hours.
Gary Enticknap
Nov 15,2020Avoid like the plague, have a win and they do everything to avoid paying you, make excuses up saying they need loads ducuments, then bar you for having a winning account, they only want mug bettors
MsAdams
Nov 14,2020Making unsolicited calls to someone registered with the TPS who has never gambled in her life. Encouraging you to join with a promise of free bets.
Jonny Harrison
Nov 13,2020Stay away. Banned me from all promotions and didn’t have the courtesy to explain why. I’d only done the sign up offer and 1 week of mansion bet club. It seems like it’s because I won a few bets although they wouldn’t admit it! Bad customer service, take your business elsewhere. It’s no wonder they cant compete with the “big boys” and it seems like they never will if they carry on treating paying customers like this.
Julie
Nov 12,2020Joined and put my £10 bet on, then found my account had been frozen so no option to cash out as I could not access my account. I've rang a few times but they really aren't interested. We'll phone back, yea alright!!
Iain Ron Saunders
Nov 10,2020Really disappointing. Started their weekly bet club and had a few wins in the first week and then they ban me from future promotions, probably because I decided to withdraw some of my winnings. WHAT A CRIME!
Antony
Nov 10,2020Great customer service.
Mark Langhorn
Nov 10,2020Poor service. I used my free bets on one match but was not aware that this company would only give me half the winnings. It is honest mistake. If you are unable to do this then the website should not allow you to make this bet. I tried to speak to someone on the web chat and they were not very helpful. Overall not happy
Michael Curnow
Nov 09,2020I had missed out on the freebet club by 1 of my bets not meeting requirements. As a gesture of good will, they still gave me the freebet without any fuss!
customer
Nov 09,2020I had a substantial bet on, tried to cash out, it rejected my cash out, the bet came in so I was pleased they rejected the cash out, they paid me the cash out money instead of the bet money even though they rejected the cash out, they are rotten people and its a rotten site that will take and scam you out of your money. Horrible stay clear. I have asked customer support to help me and they basically said hard luck better luck next time. They reviewed it an said they can't find anything wrong with it, they would say that though wouldn't they after taking £700 of one of their punters, its quite obvious to me what has happened here, they rejected my cash out and when the bet comes in they pay me the cash out sum, not the winnings. Disgusting experience and a very bad reflection for all betting sites.
The Terminator
Nov 08,2020A shower of sh**. I took up free bet promotion, lost a few bets about £50 down, got the free bet, a week or so later I was gubbed.why offer it then offer restrict if you take it. A bit of a pointless exercise using these jokers.
Rory Nye
Nov 05,2020New this year to this platform, had a a couple of good football bets which won, had no problem what so ever after giving my requested (docs) payment was pretty prompt they have got a lot of bad press which I had read, but my own experience with Mansion so far so good couldn’t complain, customers service (Dan) very helpful.
KWC
Nov 03,2020Account denied instantly after signing up, first time registering. Can't use live chat without being able to login. Can email support, but then you just get ignored. Just a complete waste of time.
Klm
Nov 02,2020No player protection Allowed me to continually increase my deposit limits 3-4 times in less than a week over 10 fold. No emails. Calls or concerns with this and lost vast sums of money. Deposit after deposit in seconds and no controls in place Have emailed their support team to ask why they can allow this to happen with such previous bad press protecting players
Sleep Shh
Oct 31,2020I was sanctioned from horse racing and greyhound races for no reason at all - I had placed around 10 x £10 bets, 6 of which lost. When questioned, the management stated: "It is a management decision. The reasons behind it are at MansionBets discretion. Unfortunately, this sanction is permanent and it is not amendable. I do apologise for the inconvenience of this" "We are not obliged to provide reasons behind our decision. Our management and traders have reviewed your account and have permanently sanctioned it" This is very strange behavior - why sanction someone for placing bets? I mean yes, you aren't obligated to provide reasons - in the same way we are not obligated to use your platform! I recommend that you don't waste your time here. EDIT - NOV 2020 They have now withdrawn all use of bonuses. I can only presume that the company is in a bad financial situation - as they can not afford to give me a free bonus. I have decided not to hold any more money in this bookie, as I am worried that I would not get back my winnings or deposits. You can make up your own minds!
Jjb
Oct 29,2020As below iv had the same problem i am seeking other avenues and will do all on my power to get my monies now they ask below for my details which i gave them days ago still no correspondence
N
Oct 29,2020Absolutely appalling service and five days after making a 4 figure withdrawl, still waiting for this to be approved, let alone paid out and received into my bank. Initial response was veri docs needed, but this didn’t come until after the withdrawal request. After provided it’s now taken over 3 days and counting and I am getting no proactive contact from Mansion. Multiple excuses offered, no replies to emails, online chat service pointless, rude and patronising, as they have no influence or power, Simply do not touch trust this company - find anyone else to use if you value your cash.
Haydn Jones
Oct 28,2020Don’t touch these with a barge pole. Free bets change the rules bonus bans etc terrible
Joe Butler
Oct 28,2020Great betting site, free bet wasn’t issued in error. Contacted customer services via live chat and Atanas was most helpful and corrected the issue within minutes. 10/10.
732 Europort , GX11 1AA, , GI
http://www.mansionbet.com
Ed Ryan
Nov 17,2020Terrible customer services, took me 3 attempts to get a reply about the free bet I was not awarded. Then I was only given £5 not £20. Don't know how they're able to promote free bets they don't reward. Terrible.