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Reviews 13
Juan Arriaga
Jun 14,2018Excellent service, every time that i need them or i have a question they answer on time. 6 stars service. I work with Bob for the last week and he is a plus for the company. Thank you
customer
Jun 12,2018The Nextep support line is great, and when i email for support that is also great. My questions are answered and quick training from suppoet makes my day go smoothly. I am sorry i do not know the gentlemen last name but i refer to him as Mike, he has been a great help with. He has helped me with so much including making my menu easier to change. I usually just email Mike because I know the job will get done. The only issues I have had is when you systems go down and my system freezes. Also if i email Nextep support they do not really know how my menu is running so they change things to make easier for them to work but I do not get informed of changes they made. That is usually why I always email Mike. Other issues are with changing closing times and opening times. It goes back to emailing Nextep support and the job doesnt get done.
customer
Jun 06,2018The team is always very calm, cool, and collected, as well as friendly. The negative feedback is that I often have to call 2-3 times to fix one mistake, as it is rarely fixed to completion on the first try.
customer Bambi Helms
Jun 05,2018I am happy with the quick response Cody usually takes care of my add on's with in an hour or less.
Subway
May 04,2018I would give a five star except we do have a couple of issues like when we're trying to get things changed it seems like we have to call two or three times sometimes or email two or three times before it actually gets taken care of for the most part we have a great experience with you guys and we're really pleased
Marcia Picou @ Sodexo
Apr 21,2018Excellent Customer Service!
Alex
Apr 20,2018Cody help me diagnose my problem with my drive-thru very quickly and got me the part I need it overnight to fix it.
customer
Apr 06,2018support fantastic love these guys
joan roberton
Apr 04,2018Keith was great, very attentive and helpful Case: CAS-106761
customer
Mar 24,2018Cody was so helpful and the response was quick
Rob Lemon Retail Sales Manager
Jan 19,2018Fast and efficient, upsell upsell!!! customer service is great, just wish they stayed open a little later and opened little earlier but they do a great job, and have handled any and all issues fast and efficient !
RC
Jan 18,2018Steve and his team is awesome to work with!! :)
2155 Butterfield Drive Suite 111, 48084, Troy, US
http://nextepsystems.com
Ed
Nov 01,2022Nextep used to be great service but post covid now you can expect to wait over a hour is your POS down and customers that are not able to buy items leaving your business out of sales