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Welcome to Pozzani Pure Water PLC Pozzani are one of the leading manufacturers of water treatment products in the UK, which include drinking water filters, water softeners, reverse osmosis filters, scale inhibitors, water chillers, UV systems, as as well as iron removal, fluoride removal, and whole house water filter systems. Our new range also includes fridge filters, suitable for the American-style models that supply chilled drinking water - we can supply cartridges to fit LG, Samsung, Hotpoint, Kupperbusch, Atag and Amana-wpro models
Reviews 809
Craig Cooke
Jun 16,2020To give a balanced review, I have purchased the same filters from this company since 2015, and I can state that I have never had a problem. That said I have never had to contact the company for a customer service issue until today. The filter for my Samsung fridge arrived which I duly fitted as per the process I have completed on some 8-10 times previously. Never had a problem until today. It was quite apparent that the filter had a faulty o ring seal and water was leaking rapidly from the filter housing. What followed was a fairly unpleasant clean up process having to empty the fridge, pull it out from where it is housed in order to mop up all the leaked water. Somewhat of an inconvenience if I'm to be honest, but these things happen. I quickly established that it was a faulty o ring by swapping it with the filter I had removed. The leak stopped. What caused me the most concern was the experience I encountered when contacting Pozzani to inform them of my tribulations. I initially spoke to a female who put me on hold for a while and then answered again and said 'We have never had a problem before, we'll send some more o rings out if you require'. When questioning further, the female put me on to a male who gave his name as Steve. It was apparent from the off that Steve was in my opinion quite arrogant and dismissive of my issue, repeating that they sell lots of the filters and have never had a problem. As mentioned earlier, I have never had a problem, but on this occasion I did. He repeated that he would send some new o rings out but that didn't particularly excite me given that I would need to change the filter again. I had thought that a goodwill gesture of a future discount on a subsequent order may have been appropriate, but he categorically refused. When mentioning that I would include my experience in a review, Steve decided that he would send out a new filter and the old one would need to be returned for inspection. He spoke over me whilst I was trying to explain what had happened and his demeanour was generally unhelpful. The conversation wasn't pleasant hence why I have felt it necessary to write this review. Had I been offered a small discount on a subsequent purchase to appease me for the endeavour I had just had I would have been happy but this was not to be. I am aware that I can source the exact same filter considerably cheaper from an alternative supplier, just a simple internet search on filter logic, and this is what I will do in future. I have also been invoiced for a FilterLogic FL-293G priced at £18.48 which is what I ordered. I have been sent a FilterLogic FFL-180S, priced at £15.39. Both prices are excluding delivery. There is no mention of this on my invoice and no refund included for the £3.09 difference, which seems a little deceitful. Customer service means everything.
Nick Cheras
May 24,2020Excellent company. Been using them for 10+ years never any issues with their service or products, always super quality products that do exactly what they’re meant to. Love the volume discounts and great initial pricing. Quick and cheap shipping to me here in Greece too...can’t ask for more really
Mrs Davies
May 22,2020Always reminder sent when filter is due to be renewed. Here ready before its needed. Highly recommend.
Adam Hobart
May 13,2020Terrific service, great value filters. No downside for me. Will use this company again
c ward
May 03,2020Outstanding service from Pozzani in particular Ian Walmsley, being new to the hot tub game and needing a new filter ian checked a few of their warehouses to find the right ones for me. Will definitely use again
Customer
Apr 11,2020good prices,good service.happy
Grahame Sherwin
Apr 02,2020I have used Pozzani for my filters etc for many years and always find the prices and service to be excellent. Today I had a problem with one of the newly delivered filters caused in transit. Pozzani immediately sent out a replacement, first class post and with no charge (plus profuse apologies). Can't recommend the company and their products / service highly enough.
DT
Mar 27,2020Great service. It’s handy to get reminders and the price is good and sometimes with good offers too!
Keith Dalton
Mar 20,2020Always excellent, always on time, always a fair price
Selvarajah Kulasingham
Feb 27,2020Great product. Saves me a fortune.
Liz Peters
Feb 27,2020Would recommend
Trevor C
Feb 01,2020I have used this company for years, always reliable delivery, great pricing and their own brand filters are of good quality. They even let me know when my PayPal address didn't match the one on their records. Highly recommended.
James Watson
Nov 30,2019Been using for years and always had faultless service. Initially used the same cartridge as came with the fridge but more recently changed to the pozzani system with recyclable cartridges.
Tom Furnival
Oct 04,2019Used for a few years now and they are excellent, would recommend highly
loretta verdorn
Oct 03,2019I have used this company for 12 years with an excellent service every time. Delivery brilliant. Customer service brilliant, then even noticed my paypal had my old shipping address and called me to let me know. They remind me every 5 months that my filter is due for renewal without me having to contact them and they always recommend the new cheaper products on the market to save me money. They are an outstanding company and I wish other companies could offer the same excellence in service and product. Keep up the 5 star service.
Julie Icke
Jun 29,2019Always reliable, very good value. Never had an issue with my water filter orders.
Ray
Apr 03,2019Love these products and i'm no longer using plastic bottled water
Geoff Webb
Jan 18,2019Great service and a very good price, reliable and fast shipping.
Andrew Deakin
Oct 24,2018Be careful when ordering online,I ordered an air filter for my fridge said they were in stock paid for it,had an email next day to say it had been dispatched, had another email from customer service saying they had ran out stock and I would have to wait weeks for it, there excuse was it was ordered over the weekend, and they are shut,even on eBay they tell you what’s in stock before you order it,be careful when ordering online
Rosie Hunter
Jul 16,2020I LOVE the fact that the company send a reminder that your filter needs changing and takes you straight to your account and the item you previously ordered (saves you having to check the fridge every 6 months). Delivery has always been prompt. Very happy customer.