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If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (minus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a Jeweler other than Ross-Simons cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned.
Reviews 706
John Poole
Sep 21,2024Ordered item 922153 (earrings) on 9/14. Never received a confirmation of shipping and when I checked the website and entered my order # to track, it says USPS is currently awaiting the package (today is 9/20) !! Sent three mails that were never answered. Finally talked to someone who said it was picked up and shipped the same day of Oder. Today is 9/20. No delivery and cannot get anyone to reply. Going to ask for a refund on Monday. NEVER WILL ORDER FROM THEM AGAIN. This is not a five star company.
DIANA E JOHNSON
Sep 14,2024These are great been wanting some for a long time
Julie Jensen
Sep 13,2024I ordered the 3 of the same bracelet with three different gems. I did peek at each and they are each beautiful. They will make excellent Christmas gifts! Thank you!
Lori Kidd
Sep 12,2024The items are beautiful. It's my return that was inconvenient and completely confusing! I am a customer here but not often, having to call to get a return reference number is inconvenient. I understand there are all cost on items that others order but you should include a return label for customers! And now you want me to go back check my emails for a code when you requested for a review!
Therese Schoen
Sep 09,2024The necklace is attractive but the lobster catch is so small that opening it is challenging. I was thinking of returning it for that reason
sando263
Sep 04,2024Such a wide variety of beautiful and different pieces of jewelry. The website is easy to navigate through if looking for something more specific. I love when Ross Simons has a sale! I have bought a few pieces from them and love each one.
Nancy A Carbone
Sep 03,2024The ring my husband ordered at my request did not resemble the beautiful photograph online. It is cheap, seemingly made from tinfoil and very poorly 'welded' to close the ring. It is warped and I was unable to get anyone at the company to respond to my calls. I wish I could attach some photos but am unable to on this site. Total waste of $160+. It looks like it came from a gumball machine. What a waste of money!!
Melati
Sep 01,2024Be extremely careful with this company. They lie left and right. Descriptions are misleading. Read carefully the description of the items. I noticed that of two same priced items, similar in style, one description says that the material is 14K gold and the other one says on the verbiage description: “crafted with sterling silver” but under the bullet point description the material is stated as 10K gold.
Mariemma M.
Sep 01,2024A lovely piece of jewelry indeed!!
DannyB
Aug 31,2024Great products and service.
Caren
Aug 29,2024Service is good, products are well packaged and received quickly. Based on photo on-line, I thought the earrings would be more substantial and noticeable with my long hair. I called to find out about the promised gift certificate and got a good explanation (code number emailed) and agent was pleasant.
Brenda Harris
Aug 29,2024I really like my diamond cross earrings very much. I use them in my second holes on both ears. Very nice
Valerie Bergamo
Aug 27,2024I've bought several pieces from R&S over the years. They have great quality and great sale prices. I gave 4 stars because the piece I bought was described as a button pearl, the piece I received has a round pearl. Regardless, of the wrong type of pearl, it's still a beautiful piece.
SaraandGeorge Alwan
Aug 26,2024It was timely and good quality!
PKEON
Aug 25,2024Beautiful bracelet
Linda
Aug 24,2024Beautiful earrings at a great price. Lots of styles to choose from.
Rachel Mayer Port
Aug 24,2024Always a great deal and stunning selection.
Christina Stroehlein
Aug 20,2024This necklace was a gift for my granddaughter for her 16th birthday and she absolutely loves it!!
Adzuira Musule
Aug 20,2024Beautiful products, amazing service, quick delivery.
customer
Sep 23,2024The items I bought were nothing like the photos-the total 20 carat emerald and 0.28 diamond necklace for $375 had a cheap chain, non-visible or shiny diamonds and the stones had a large metal outside edge. The 20 ct. emerald earrings with cultured pearl were disappointing as well. The pearl was smaller than in the picture and the whole earring was loose and hung lower than the picture. The stones were very dull. Very disappointed and will not order anything from them in the future.