To leave a review you need to be logged in
Reviews 718
Mr/s Glover
Nov 07,2019Good job done would recommend
Florin Vasile
Nov 06,2019Very good work. Tks
Mr Harwood
Nov 06,2019Good quality material, well fitted work. Would recommend to a friend
Mrs. Choppy-Godfrey
Nov 05,2019Great workmanship and friendly salesperson and fitters
Mr/s Clegg
Nov 05,2019All great thankyou
customer
Nov 05,2019They provide quotation and then once any body deposit them the advance, they send surveyor who will add couple of hundreds more and one is stuck as advance goes off if you do not give them job. I gave them job, the house was empty and no body used and one hinge of the door became loose after about 14 months . They claim that they have 10 year warranty for their products, I contacted them but they said that it was not covered and they can only replace or fix this with full charge of the work. No body even used the door once since fixation by their engineer as house was empty.) One can imagine the standard of their job. They ring me every day for more work but will never use them again and will advise any one to use them.
Selena Taggart
Nov 05,2019Extremely happy with the new conservatory, it took less than a month from placing my order to being installed. The salesman was very knowledgeable and helpful in securing me the best price. The surveyor was very pleasant The lady I dealt with regarding my installation was a joy to deal with The installers worked tirelessly and were very tidy. I would highly recommend this company
Frank
Nov 04,2019Installers helpful and obliging did a first class job.Very pleased with the result.
Lucy & Chirag Oza
Nov 03,2019Great service. Reasonable prices for what appears to be a solid quality product (once haggling done with salesman...... surely there is a better technique for this nowadays compared with the sales technique of the 80s?!!). The fitters were very good.... cleaned up after themselves and did a great job, listening to my requirements for fitting certain windows to facilitate future anticipated renovations which would otherwise have ruined the newly fitted windows. UPDATE JULY 2020: In Mid March (pre lockdown) we contacted their service department to ask for some repairs. One pane had cracked on the internal glazing leaf, and EVERY window installed had significant cracks and breaks in the mastic rubber sealants. A visit was duly booked, but cancelled due to lockdown. This was understandable. However, when lockdown started easing, I attempted to redo tact to rearrange the visit. At this tile I was told that these repairs wouldn’t be covered by their guarantee (despite the contract paperwork suggesting it should be). Fast forward to now, their phone lines still have an automated message saying they are closed due to COVID. However, I had a phone call about 2 weeks ago from their SALES team saying they’ve got a sale on it I wanted to buy any more glazing!!!!! Obviously I politely declined and asked them to get their service department to contact me. Service department seems to conveniently ignore emails now. Avoid them!
karen shepherd
Nov 02,2019Great products, very efficient and friendly staff.
Mr M
Oct 31,2019Absolutely smooth from start to finish. Within one month my house has been transformed. Love the grey windows ! The chaps that fitted were polite clean and tidy. Very impressed Thank you
Mr/s Hines
Oct 30,2019After speaking to three double glazing companies, I decided to use Smith because their representative was able to assess my situation quickly, and offer not only a great price, but also great products. I was delighted with Jason, who was down to earth, warm and friendly. Ultimately, I bought from the person who formed an authentic relationship, listened carefully and gave me value for money.
Mrs Andrews
Oct 30,2019Found everyone I dealt with polite, windows turned up on time and we are pleased with finished job
Miss Hannington
Oct 29,2019The man fitting the windows was very professional but also very approachable. Did not leave any mess was very efficient and made the experience better than I had thought. The windows look great and it has made a great difference to the heat in the room. I would recommend them to anyone. Regards Susan
Mr/s Cole
Oct 29,2019Excellent quality products. Great work by the engineers. Would definitely use again.
Mrs Nelder
Oct 25,2019Yes I am very pleased with my windows the only thing I do not like is the white strip across the front window is into strips instead of one
Carol
Oct 22,2019The workmen and electrician were great but unfortunately I needed someone to come back and fix the guttering but it was impossible to get a response. Aftercare is disastrous!!!
IRUDAYA RAJ JOSEPH
Oct 22,2019I got two windows fitted earlier this month. Very bad service all the way. a) The sales person promised everyone at Smiths are employees including window fitters. This was a big lie, the person who fitted my windows was a contractor/freelancer. b) The person who booked in my installation date over the phone was very unpolite and rude. It made me feel they just want to the job done not worrying whether it was OK with the customer. c) The windows fitter was very worst experience. Very rude,unprofessional and went on doing what he wanted to do, whenever I said something he would say its OK. He used the F word couple of times when I was showing the dirt on the windows. The windows supplied were atleast an inch small both sides, this fitter should have used properly packing foam but he said her forgot in his earlier job and just filled the big gaps with silicon. The windows are still very cold and sweaty all night. I strongly feel these windows have to be redone. NEVER EVERY RECOMMEND THIS COMPANY TO ANYONE....THEY LIE, ARE VERY RUDE AND UNPROFSSIONAL.
Mr/s Patricia Jenkinson
Oct 22,2019Excellent work cladding my back forma wall. On time and very tidy. No mess.
5 Robert Way, SS11 8DD, Wickford, Essex, GB
http://www.smithsltd.co.uk
Mr M Nichols
Nov 07,2019Good work and at a fair price