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Reviews 718
I Handy
May 11,2019The actual fitting of the door was first class. Very friendly and hardworking tradesman who did a great job. The only negative was the administration side/customer services which was extremely poor. I was unable to contact them for weeks to find out the installation date, which should have been late February. When the date was finally confirmed it was then changed. Installation did not take place until early April in the end.
Donna Buckle
May 08,2019Deposit not returned - I placed an order with the company on 22nd March and paid the 10% deposit (£473) However the following week due to personal changes I had to cancel the order, I followed the process and cancelled my order on 25th March. They confirmed they would send me my deposit back. After 2 weeks of no money I rang the sales team and they claimed the lady who processes the payments was on holiday and that it would be done the next week. Again the next week still no money when I rang the sales team again and they informed 'oh payments can take 28 days'. I waited another week and again challenged where my money was this time they said that they would speak to the director when he was back in the office and get back to me. A week later they still hadn't got back to me. Its now been 6 weeks and I rang again yesterday and apparently the lady that processes the payments is off sick and that they would look into and get back to me. Still waiting for that call...... and my money!! Funny tho that each time I ring all the information they need from me is my postcode to look at my account and see that they still haven't paid me deposit back. The customer service is appalling and goes against the consumer rights act. Nobody should have to wait over 6 weeks to receive money.
Shahid Nasir
May 06,2019Appalling Service that cost me time and money I do not normally write reviews, but I just felt I had to warn others of the poor service of this company which cost me time and loss in money which I do not want others to go through. Towards the end of last year I contacted Smiths Glass to replace my conservatory before Xmas (2018). Upto the point of signing the contract the company was very professional, however once the survey was done, and a 10% deposit of £1200 was paid then everything went silent. Over the following 2 months I regularly contacted the company but was passed onto different people who would then say someone would get back to me. All I wanted from them was an installation date so I could make arrangements - it was that simple and yet they could not give me a simple response. In the end I had no choice but to back out and cancel an order or which I was being given no date. The company only returned £1000 of my deposit and kept £200. This was on a technicality that I had backed out and they needed to recover their costs. The irony of this is that I was begging them to give me an installation date. I cannot comment on the quality of the company's work or their products as I never got to see either..... but what I can tell you is that any company that treats its customers in this way does not deserve the business. Having read many other reviews on here, I can quite honestly say that I feel lucky that I did not go ahead with Smith Glass for the installation, as it could have been a nightmare! I will let you make up your own minds.
customer
May 01,2019Very satisfied with the work and product. Would definitely recommend to anyone.
Mr Lunn
May 01,2019Excellent product and high quality fitting by people who really knew their job
Marion Garrett
Apr 30,2019The product seems good and installation was good also. But, admin. and organisation is terrible. I phoned several times and got an office closed message even though during dictated open office hours. Using the 0800 number, I was asked what number I had dialed and was told this was incorrect although it appeared on all paperwork and the same message came up. On installation day, the fitter arrived and did a good job, except he told me the central panel of the door had not been delivered-I should have had a phone call but didn't. He had to put a temporary panel in, which didn't fit, had no letter box and no knocker. Luckily the next day, I was told the proper panel had arrived and it was duly fitted, but had come without my requested knocker and spy hole, so therefore incomplete. Do deliveries actually get checked against orders before they are sent out? I therefore will need a third visit to finish the job. Although the staff are polite and try to help, it seems the general organisation is chaotic. Messages left on phones should always provide accurate information as to why there is no response.
Mr/s Lewin
Apr 29,2019Product very good fitters excellent only one grumble asked for sloping roof over bay said cannot be done on park homes intact nearly all homes that have bays have them which Finnish the look of them off
Mr/s Rodway
Apr 26,2019Ok turned up on time wrong glass in door but did put right finishing touches bit slap dash
Huseyin M.
Apr 25,2019I have signed a contract with Smiths Ltd on 8th September 2018. Following this survey took place and drawings were completed and emailed to me for approval which approved via email on Tue 25/09/2018. In November I have tried to call installation team to tell them I am ready for the installation and possibly I called 30-40 times and left my number (between beginning November – beginning December) however I haven’t got any call back from anyone. I have also contacted Sale guy who signed the contract and explained the situation however he couldn’t get installation team to call me. Beginning of December when I called installation team finally they said my file is with sales team but when I called sales team they referred me back to installation team. I kept calling every day and finally installation team said their site manager need to re visit the site on 8th of December and I met site manager on 8th December at my house. Site manager said they can’t install the conservatory roof as shown on agreed survey drawings / contract because they underestimated the cost and there will be additional cost of approx.. £1200 - 1000 which I wasn’t expecting. I expected their surveyor to pick up any issues in September and let me know if there are any issues but he hasn’t mentioned anything that time. I have asked them to install my conservatory as per agreed survey drawings and agreed contract however installation team asked additional fee 3 months after survey drawings which didn’t sound right to me. I have contacted site manager after his visit but he hasn’t got back to me. I have also written couple of emails to service and sales department but received no response. I have called installation team on Monday (7th of January) and they said my file transferred to Sales . When I called Sales (7th of January), they said they need to do some checks and get back to me. They called me Monday afternoon(7th of January) and gave me shocking news that Smiths cant do glass roof for my conservatory because of the health and safety reasons, however they can do plastic roof which I definitely didn’t want . Smiths survey drawings and contract clearly stated “Blue K active glass roof panels”. It was really shocking to get these words from them 4 months after signed contract. Following my telephone conversation with Sales (7th of January) I requested my deposit as clearly they were breaking our contract agreement. However Sales said to me they need to get approval from directors as they may not be able to refund my deposit in full which is another shock for me. I wasn’t the one breaking the contract, Smiths were breaking the contract agreement. They returned my deposit on 21.01.2019 by they deducted £71 without any reason. I would recommend you to avoid using this company because: • Trying to contact them is very stressful and you don’t get any response from them. • My conservatory installation delayed. • They have terrible aftersales team as they are not responding to customer calls and emails. • They ask additional fee 3months after completion of survey. • No one apologized to me and they definitely don’t treat their customers well. I would give them zero star!
Nicole D
Apr 09,2019I would give a review of the windows and doors supplied and installed by Smiths, were i not so busy fielding COLD CALLS to my mobile and home number left-right and centre. I initially replied to the first call stating yes, we might consider something else in the future, but not for a couple of years as we are not in a financial position for that yet. I requested that i will contact them nearer the time for a quote. Since then i have had HUNDREDS of phone calls from them, multiple in a day, multiple days in a week! I request to be left alone and i am not, I request to have my number removed and my "right to be forgotten" and it is not. I would have considered using Smiths again for our next purchase, but their disgusting after-sales and harassing COLD CALLING has put me and my family off ever using them again. Unfortunately, it still doesn't stop them calling, another two so far today! AVOID, no respect for customers privacy or rights to live in peace and make our own decisions!
Emma J Stow
Apr 02,2019UPDATE 24th Jan 2020 Never use this company! As soon as they have your number they will harass and harass you even when you tell them not to contact you again. Four times now since April someone has called us to ask if we wnat the door installed. YOU DID IT 9 MONTHS AGO. The latest call came today, just 2 weeks after I td them explicitly not to contact me again. Review is back to 1 star and I advise you to avoid like the plague. Wish we never used you now! UPDATE 15th April - After moaning below I got through to a lovely lady in the installation team who was super helpful and apologetic. The replacement door arrived the following Monday and was installed Tuesday morning with no hitches. It looks lovely and we feel very secure and warm. I have updated to 3 stars - the product is definitely outstanding but this company needs to some serious work on its customer service and internal communications if it wants to stay in business! Lovely doors terrible service We were initially very pleased with the service and ordered our doors. Then had to chase consistently for a week and had 4 phone messages ignored in trying to book the appointment. The sales people, surveyors and the guy who fitted the door was fantastic, however we realised that the fascia was wrong on the door. The fitter was shocked that no one had contacted us but said it was easily fixed. Two weeks later my husband chases and they said the person in charge of our account was on maternity leave...(Why would you give a job to someone who isn't there?) Still no word and we get a call aggressively selling us windows... Erm... can you finish the first job before asking for more money? Then today I get a call asking why I haven't done the trust pilot survey yet... "because you haven't finished the job yet"... I was promised it would be looked into... 30 minutes later another call... "I hear you aren't ready to get your doors and windows done yet..." - WHAT? I have a door you haven't finished?! I have absolutely no idea when or if they'll finish the door but the good news is they do buy now, pay in a year, and that won't be triggered until they finish the job, which could well be in several decades time, so that's a relief. The door does look lovely though(!) Hope you like your review!
Christiana Omogbehin
Apr 02,2019The issue I have is about the conservatory not the windows sales person not give full clear explanation on the work they are doing lie on what they are going to do to get the contract. Deceitful on the content of the job knowing the customer have limited knowledge not inspect the job done after, despite customer is asking for the manager to come and check the job. poor finishing on the conservatory gutter poor finishing on the patio door customer calling several times but not responding or addressing customer's query
Joe
Apr 01,2019I had to cancel a policy I took out a couple of days after signing. I initially agreed to pay a deposit but due to circumstances changing we had to cancel during the 14 day cooling off period. After numerous phone calls and emails, I am still waiting for my deposit to be refunded. Almost a month has gone past and they have not provided any information on what is taking so long. Would not recommend using this company! UPDATE: I phoned the number provided and was told on the phone that it was with accounts and that the refund would be in my account on Friday. I was not passed to the Sales team etc. and the person on the phone only took my name. This is the same process that I have been through before. Can you look into this for me and check that this will actually be back in my account on Friday at the latest! Update: No Refund issued yet again. It has now been over the 28 days that you originally stated. What excuse do you have this time? I am still awaiting a response from my email where I raised a formal complaint on the 1st April. Update: Refund has still not been processed and I phoned the number. Operator said it would be in my account last Friday (again) and it still hasn’t been processed. This is beyond a joke now and is making me question the legitimacy of this company. I’m going to be forced to raise this with trading standards and my bank!
Mr Wells
Mar 27,2019Great quality, tidy job, cleaned up everything good price too, would highly recommend
margaret graham
Mar 23,2019I got new French doors from the company 3 weeks ago. The service ,product and fitting were excellent. Thank you.
Mr/s Hall
Mar 23,2019Friendly helpful staff. No hard sell quality work and very clean.
Mr Brady
Mar 23,2019Superb windows really pleased
Mr Blackwell
Mar 23,2019Great services excellent quality we use this company again Malcom from billericay
Mrs Pereiaz
Mar 22,2019The workers were really good and cleaned after them .
5 Robert Way, SS11 8DD, Wickford, Essex, GB
http://www.smithsltd.co.uk
Mrs Hilditch
May 24,2019Very nice sales staff no pressured sales work done professionally and staff very friendly and reliable they left no mess and the job was finished to a high standard