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Reviews 718
Sherrine
Mar 22,2019Highly recommended this company to who looking to change their window and door. Surprisingly cheap price compare to other company. Good quality material and excellent customer service.
Lee Smith
Mar 22,2019This is the second time we have used smiths once for windows and doors and now for fascia and guttering. Both times they have been brilliant from start to finish. Salesman answers all questions brilliantly explains everything clearly. The price was also excellent for the windows and doors they were at least half the price other companies had quoted us. The fascias and guttering was also a great price and they did a deal for repeat customers. When the workman turned up to carry out the work they was polite and on time and explained what they was going to do. They got on with the work and finished sooner than we expected and cleaned up as they went along. We are really pleased with the work that was carried out on both jobs and would definitely recommend smiths to anyone.
Mr Kevin Oozageer
Mar 21,2019I got excellent service from Paul and Danny .I am very pleased with their works very neat ,professional,polite and cleanliness . A big credit to the company I am very pleased with the quality of the windows that smith supplied and installed , I will not hesitate to call for future work. khemraj
William
Mar 15,2019I’ve just had my new windows and doors fitted by Smiths glass. I must say they have done an excellent job. Very clean and tidy. They are building my conservatory at the minute and it seems to be coming along nicely.
Mr/s Jones
Mar 14,2019We had all upstairs windows and cladding replaced. Very quick and efficient service. One damaged glass unit was quickly replaced (by the cladding team). The scaffolding arrived a bit late on Day 1, and the company did not collect until a week after the job was finished, despite Smiths asking them to collect sooner. Now waiting for an install date for the downstairs windows, which includes a large bay to the front. Would definitely recommend.
Alison
Mar 14,2019Work done was of a very high class. Had to be delayed a day due to severe winds. But was glad they did that. They tidied up well after too. Would recommend to anyone.
Harpreet Riat
Mar 11,2019In reference to the review I posted yesterday (below), the reply I received from Smiths is incorrect. Please be aware that since yesterday as per their reply I have been trying to contact Mark via telephone and email and have still not had a response. I am still waiting. They say they are keen to have this resolved, this is factually in correct and there was no mis-understanding regarding the appointment. All, here is my story. I've had to now leave a poor review after trying numerously to have my Porch completed. Quote received in June 2018 for Porch to be completed in October 2018. Its now March 2019 and my Porch is still not completed. There is damp on the inside wall, the plasterer plastered over the electrics so no light, the guttering has dropped and with the windy weather is barely up. I have rang and sent numerous emails and the message I always get is, your message has been passed on to the relevant person. I have been told there is no manager overseeing the work which is a poor excuse for not completing the work. I have been let down more than 3 times on appointments for example a builder was meant to arrive on Saturday 9th March to complete all the work and no one arrived with no notification. A whole day of waiting around. So no consideration for customer's time. I've not received a call today either to confirm why the builder didn't arrive or an apology. I am extremely disappointed and hoping that by leaving this review, senior management will get involved and have my porch completed! Sadly its not about the money any more, its about the poor customer service and standard of work completed.
nick
Mar 09,2019Excellent products installed by very competent fitters
sylvia foreman
Mar 05,2019I am replying to the answer I received from Smiths Glass Ltd on the 18th January. I am still not happy with the answer I received. I asked for my deposit of £500.00 back as nothing had been done, your answer ""it was used for work carried out by applying for planning". Nothing was done, it was never on the portal. I was told in your reply that it was difficult as there were people in block of flats on income support. Where did you get that from, clutched out of the air I think. There are only 4 flats in the block I own the two at ground level another gentleman owns one of the top flats, we are all mortgage free and the Leaseholder owns the last flat. I have since gone with another firm survey was completed, been on portal since Jan 28th Letters gone out to residence in area all within one month. On asking neighbours if they had a letter from council last year they all said no. I am a pensioner and cannot afford to give money away so I have no hesitation but to start proceedings against your company for refund of said deposit and also for anxiety and stress which I had for the whole of 2018 wondering if I was ever going to get a conservatory. Looking at your reviews since I submitted mine there are still a lot of unhappy clients so nothing has changed since you sacked employees. I have written this reply as a review as it seems the only time anyone at Smiths can be contacted.
Gary john
Feb 27,2019Good service from start to finish fitters very tidy ,love our new patio door opens up the conservatory just how we wanted thanks for the advice.
Steve
Feb 24,20192nd time using Smiths and so disappointed. If you are about to consider placing an order with Smiths please read below, all disappointingly true: I will give an abridged version of my experience as I am sure you don't wish to share my journey in full Technicolor! October was the confirmed installation once price and contracts had been agreed and signed. Nearly the whole house to be re-fitted with new double glazing at substantial cost but long overdue. We were informed the installation would take 2 days and be completed October. A small incentive was offered on the price to complete then as this was a quieter time for the Smiths installation team. I write this review some four and a half months later with the installation "officially complete" minus my time and 2 extra holiday days taken for replacement windows to be installed. Firstly, I will say the installer who initially visited to complete the installation was great. In fact it was him who pointed out 3 of the 4 defects in the glass and logged a call with the service team for 4 replacement windows. This is where the painful road to complete the job starts...... 1.Numerous calls chasing status 2.Replacement date booked December as informed "not a priority"installation 3.3 (yes 3) return visits to replace the defective windows due to incorrect size errors 4.Finally completed mid February which should be the end of the story, but this is where I will offer a word of warning... Only after a detailed email from myself asking for feedback did I receive an apology (the first after over 4 months of liaising with the Service team). I have also asked numerous times to speak to a member of management to share my experience to be told the service team deal with all complaints and only they respond. As a senior manager within a large PLC retail company we welcome and demand our leadership team are exposed to customer feedback good or bad but apparently there is only one person who deals with complaints on behalf of Smiths and there is no option to escalate. When I have specifically asked for my detailed email to be escalated I received back "You can email ****@smithsltd.co.uk although I deal with all the complaints so it will be me that responds." To which I responded: "For my understanding to confirm: no one within the management team has visibility of ongoing complaints or feedback? There is no escalation path for any customer to pursue and if the outcome is not satisfactory there is no recourse or option to pass through to one of the senior team?" The response? "You can of course pursue through a third party such as Fensa but again that would come back to me and also they would just ask us to put right anything outstanding which has been done." That's the end of that then in Smiths eyes isn't it.....? The biggest disappointment for me is whenever I have asked for the complaint to be recognised and responded to all I receive back is a very defensive "we do not offer compensation". Not once have I asked for compensation, all I have asked for is to speak to a member of the management team to provide constructive criticism. Smiths, as a company, have a lot going for them, competitive pricing, experienced and skilled installation teams, established as a company providing a good product BUT PLEASE, consider your options. If you have any issues with any part of the installation BE PREPARED to be railroaded. Made to fit in with the installations teams workload and generally feel as though you are an inconvenience to them to resolve something that wasn't your fault in the first place. Shame on you Smiths, and to your Board for not having the appetite to get involved in the day to day challenges faced by your teams to use your experience and knowledge to create a better customer experience especially in todays climate where high ticket purchases are easily deferrable. I will be looking to draw from this experience as I present a numerous retail seminars though the year. For me this is a textbook failing of businesses, which eventually will challenge their place in their market.
George Howard
Feb 18,2019At last the repair man comes, would advise people to send requests online. Bad workmanship no foam around any unit, asked them to replace rotten wood but all they did was use the only bit of foam, 3 sealed units no longer sealed back door sounds like a wind tunnel when the wind blows against the door, only 6 years old, one window unit keeps dropping, have rang up before but told "We only have one repairman and he is on holiday" Would not use Smith's again if they paid ME double the price
Raajhu M
Feb 18,2019Excellent service and professionally fitted
Zoë Garner
Feb 14,2019Having had windows installed in October 2018, I have had a leak from top of the window. I have tried to report it and get a response from them. I did today!! However, it was from their sales team. All I wanted was for someone to call me an arrange a repair of my windows before more damage occurs. If you do get through on the phone you're advised to email or use the contact page - did that - still no response from a human! Customer service is apparently non exsistent.
mark brunker
Feb 14,2019I have previously left a good review, regarding the insulation of my french doors, now that I need some customer service Smiths are always “busy”. My windows are about 7/9 years old and with most company’s these would be quanteed, not Smiths they ONLY grantee the frame not the unit. So now I have not one but 7 units all blown they want to charge me “A LOT” to replace them! You would hope a big company would do better, shame on you!
Mr/s Sebastian
Feb 07,2019Very poor management and communication
MRS. J PATEL
Jan 29,2019We recently had a porch door installed, everything from the initial visit to the aftercare service has been exceptional. We will definitley be using this company for future work.
Mr A Janes
Jan 27,2019Good quality windows and doors. Great looking and functional. Very pleased, also friendly knowledgeable team fitting products. All done quickly with no fuss.
Lucy
Jan 23,2019Smiths replaced all windows in our house plus a back door. Work was done quickly and to a good quality. Lovely finish! The workers were very clean and cleared up after themselves. I would recommend Smiths.
5 Robert Way, SS11 8DD, Wickford, Essex, GB
http://www.smithsltd.co.uk
Mr S Fincham
Mar 22,2019Quick, Simple and no hassle at all