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Sureserve Energy Services delivers market leading smart metering services across the UK. Amongst our highly skilled, fully qualified and customer-centric engineers we offer solutions in all pressure tiers from low pressure up to intermediate pressure.
Reviews 721
Cadda
Jan 18,2025Sureserve/swale ? The service is beyond satisfactory. I had an operative attend my property. L&Q contractor, upon booking the repair I said it’s a boiler pipe. (Condense and another pipe relating to the boiler) ROB attended, produced no ID may I add. On entrance I cleared cupboard. He spent 5 minutes in my home and said it’s a cold water pipe leak. Didn’t inspect the boiler, etc. advised me to call L&Q for emergency plumber. He didn’t call his office, plumber had attendance found various leaks. Which included the condense pipe leaking onto the water pipe which clearly had been going on for a while as it caused it to erode and that’s where the main leak was coming from. He has fixed what he can, however condense pipe leaking still. Emergency repair to gas. No one turned up. I get a call from Rob. I said why didn’t u inspect it properly when I knew it was condense. His reply was well I see water gushing out I assumed!! YOU ASSUMED?! He then said well the plumber could have fixed it! No you should have done your job. His attitude was appalling and when he did attend my neighbour let him in. And his moved my microwave and items not put them back. Not even left the towel I was using to contain the leak in the place so I’ve came home to mop up. He told my neighbour I need to call office to book appointment? Erm was he not suppose to call it in. I’ve messaged the phone number which confirm my initial appointment and asked me for a review and got zero help. I called customer service they have no record of my ref and job! Wow! I don’t even want them back in my home!
MISSJULIEINGRAM
Jan 18,2025Today an Engineer named Warren Wright called to my property to install my new EDF SMART METERS both for Electric and Gas this young man was very smart and presented in his actions as well as his dress he was very thorough and clean and tidy doing his job and was also very friendly and helpful Yet another happy customer from being with EDF for my energy Excellent service all round Very Greatful Anonymous
Katie Townend Townend
Jan 18,2025The man who came to install the smart meter K Jordan was very nice and welcoming he made sure I knew exactly what he was doing and left me with some great help to get the smart meter started
Lady Coburn99
Jan 18,2025Johnathan Teeder arrived promptly after calling to say he was on route to my home to change my electric meter. He was courteous and polite explaining what he was about to do. He made sure I knew how to use the new display before he left my home. He tidied up where the meter exchange was completed taking away the old meter. Totally lovely guy who was a very happy positive kinda person. Thank you Johnathan.
James
Jan 17,2025Mark, from Providor, installed smart meters to electric and gas, in less than one hout. My supplier, Octopus said it would take an hour for each. Excellent install. However the metal box beneath the fuse box is missing the four securing bolts and he's not answering my calls about returning them.
Roz T
Jan 17,2025Absolutely amazing and hard working very respectful excellent worker
Harry Brice
Jan 17,2025Called ahead of arrival. Friendly manner. Completed job and explained details. Cleaned up before leaving. Would recommend
Maria Delves
Jan 16,2025Lloyd was very professional and personable. Very pleased.
licious
Jan 16,2025The engineer who attended our home today (K Jordan) was very professional and informative at each part of the process to update next generation Smart Meters Although the gas could not be completed today, I was very pleased with the service done today and the explanation on why the gas meter would need to be completed at a later date, good job!
Allotment holder
Jan 15,2025Friendly engineer, but the installation took much longer than expected.
Graeme Cardosi
Jan 14,2025Top class friendly service from Simon Stevens. He kept me updated on his arrival times and arrivaled bang on time. He explained the job at hand and gave me a time on how long the job would take and how long the power would be off etc. Once he completed the job he demonstrated how to operate the smart meter and how to top up the meter through the app. Over all I am very happy with the meter and the service from Simon.
Paul Rowe
Jan 14,2025Kyle and his colleague were polite, and informative
allison Prudhoe
Jan 10,2025Chris Wemyss exchanged both my meters today, explained everything throughout, brilliant customer service.
Lisa Fry
Jan 09,2025Chris Wenyss was great. Informed me what was going on as he was doing it and showed me after what he had done. He had a lovely manner and friendly and professional.
Patricia Jenkins
Jan 09,2025Great service by Chris Wymess, very efficient
Natalija
Jan 08,2025I would highly recommend Simon for all of your heating engineer needs. Simon clearly knows his stuff and was very informative in his explanation. Overall, absolutely fantastic service, 100% 5 stars!🌟🌟🌟🌟🌟
Neil Brown
Jan 08,2025Reported the wrong final reading to the supplier. Missed the decimal point
LEONORA B
Jan 04,2025The installation of the Smart Meter went well with Jonathan paying great attention, making sure the set up worked and was finished to the required standards.
Lee Shenton
Jan 03,2025Very good service and job was completed well and informative
Unit 2, Craven Court, Willie Snaith Road., CB8 7FA, Newmarket, GB
https://www.sureserve.co.uk/sureserve-energy-services
MrsKimBryan
Jan 19,2025Johnathan Teeder was very helpful and polite, very quick in making my metre safe and getting my electric and gas back on.