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TicketSellers was established in 1998 by partners who used to promote large-scale events and recognised the need for an efficient, responsive and capable ticket-selling service; looking after customers as well as clients.
They have worked hand in hand for many years with the UK's leading promoters and event organisers to bring you a wide selection of great ticket deals.
Reviews 49
DENIS BRADLEY
Feb 24,2024Bought 4 tickets the a gig in March, the gig has been cancelled, I was sent refund minus 4 booking fee's, this is an absolute rip off , booking fee's for doing what ! Avoid this company I would never use again ,money grabbing vultures
Dr B
Nov 25,2023Purchased etickets for a Christmas event later the same day. Get confirmation that I've paid which states it will be 1-2 days before I get my e-ticket. Presumably they're hand painting the QR codes. If you can't provide electronic tickets in reasonable time you can't sell for events on the same day. No ability to contact on a weekend to resolve the matter. Not fit for purpose.
Chris Ainsworth
Sep 20,2023My son turned up for the Lindisfarne Festival with the entry ticket and live in vehicle ticket on his phone. The entry ticket code was scanned and he was told it was invalid as it had already been used to gain entry. The live in vehicle pass was fine. He had to pay another £70 to gain entry. Ticket Sellers have just passed the buck . Someone obviously hacked into their system and stole the ticket. He wasn't the only person that this happen3d to. I'm resigned to not getting the £70 back. Cowboys.
LAURA HOBBS
Sep 13,2023TicketSellers customer service was great when I bought tickets for the Towersey festival this summer. I needed extra help due to being my daughter's carer, and the team were so helpful! I even made a mistake and bought two car parking passes, so I emailed to request a refund. They responded very quickly and processed the refund no questions asked. I received great customer service from Ash, Jo and Mary, very happy!
Cyrus Indigo
Sep 06,2023Insurance last year for COVID was a scam.. Finally found the ticket company I bought Eden Festival tickets June last year with insurance that covered COVID etc. My son got COVID and the Dr advised us not to attend festival under no circumstances. I made a claim went to the doctors who kindly wrote a detailed note of why we should the family of 3 should definitely not be attending the festival. Then I filled out the whole make a claim form, provided them with all relevant information that was asked for. They may use a third party insurance provider but I can't find it. I never heard back from anyone after spending a whole day making sure the refund policy and documents were completed properly, it's only a late review recently due recently finding out I got zero refund from them. And unable to find the insurance company. I was absolutely scammed. If you ever got the chance to buy insurance last year for a festival through ticketsellers please feel free to comment who the insurance company are. I was completely robbed off around £500.
Mandy J
Aug 07,2023Great that you actually have the option to call rather than have to do everything online - team were really friendly and helpful, only had a five minute wait for call to be answered query was resolved quickly and efficiently Thanks :)
Adam Jaro
Jul 14,2023I had a bit of a last-minute panic for an event I was attending and couldn't seem to log on to my account to check my booking. I got in touch via email and the team got back to me pretty swiftly to assist and put my mind at ease. Thank you!
Victor
Jul 07,2023Enormous fee of 20%, extremely bad checkout card payment form, part of the regions are out of alphabetical order, electronic tickets are provided only 1-2 days after payment. The worst ever ticket seller at highest price.
Jolyon Wedges
May 30,2023Needed to make a change to a booking and it was a breeze. Special thanks to Georgia in the customer service team who went out of her way to help me and was a pleasure to talk to throughout. There are waiting times but I got through each time within 5-10 minutes of being on hold.
YOGESH AGGARWAL
May 29,2023Terrible services. I booked at ticket online at their portal but I was denied entry at the event because they asked to buy another ticket too in order to keep my original ticket valid. it was nowhere mentioned on ticketseller while I was buying the ticket. Also they ticket says that their customer care is 24X7 but they are available only in morning for few hours. Moreover, they don't take the calls. I called them monday morning again. This time a lady took the call after a long wait and was so ignorant and rude that she hung the call without listening. I wish I could give them even lessor rating
Ade Morley
May 25,2023It took an hour on the phone during work time to sort absolutely nothing out. Paid for a ticket and didn’t receive the email off them. Received no emails off them even to reset the password. Terrible customer service and no support.
Mr Stuart Smith
Sep 07,2022If I could give zero stars, I would. This company is thieving money from people. They don't reply to emails, twitter or messenger and we have had to get the Nozstock Festival people involved to persuade them to give our money back from one of the tickets we sold through them as we couldn't go to the festival. Ticketsellers have over £100 of our money and it seems to be a running theme with them. We sold our ticket on the 25th of July and have not received any money. I suppose there will be a standard statement to email them, but if they don't reply to your emails, then what is the point of you messaging them yet again? Next step is to go get a solicitor involved, go to small claims court and reporting to the police.
Joe logan
Aug 16,2022I have tried to contact ticket sellers over a number of weeks about getting my £138 deposit back. I tried calling their telephone number many times and at different times of the day. Each time the phone rang for around half an hour. I have concluded that they don’t bother to answer the phone so I tried e mailing and have had no response. I want to make a formal complaint but can’t find a way to. Appalling service and reflects badly on the End of the Road festival. Joe Logan
alex newman
Aug 08,2022Sold my Boomtown ticket through there resale link in June, confirmation email of it being sold and refund will be issued in 7-14 days. Received £10 eco bond but still no face value for the ticket. No reply to my emails and been on hold on the phone for 2hrs 30mins so far with no answer.
Oscar Prior
Aug 04,2022Refusing to allow reselling of tickets unless it is through their platform, which has lead people to be unable to sell their tickets because there are no proper pathways to do so. They just want more commission from tickets. The event tickets industry has become a joke. Do not use this site.
Andy Slater
Aug 02,2022Avoid.. If a ticket you are after is on sale elsewhere, then buy it elsewhere Ticketsellers are absolute scammers... They allow you to sell your tickets through their platform but do not give you the money... You cannot contact them by any means as they do not respond Save your sanity and money and buy elsewhere
Jesamine Edwards
Jul 18,2022The worst possible customer service experience I have ever had. I've been emailing everyday, tweeted, sent a message on instagram, and nothing. I'm waiting for a refund on a ticket I sold nearly 6 weeks ago and nothing. It's meant I can't go on a holiday I was supposed to as that money was paying for my flight. Awful, awful company, will never use them again.
Ollie
Jul 06,2022You literally cannot get hold of them. If you call a message tells you to email and they never pick up. They say they have higher than normal call volumes so wait times are extended, but it's 2.30pm on Wednesday. None of my emails have been answered yet and it's been multiple over weeks. Their FAQs say I can change the name on my tickets using a button which definitely doesn't exist. Honestly shocking
Mark Flemming
Sep 16,2021Terrible customer service response. Don't gamble with this company. They clearly don't know what they are doing and make false promises. After hours of phone time and numerous bogus promises I am done with them. Beware.
Sophie Hassanin
Apr 11,2024Brilliant customer service team. Always quick and helpful responses. Zero complaints, will use these guys again. Thanks for your help!