To leave a review you need to be logged in
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience. Explore our key product ranges:
Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort. Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa. FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment. With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home. Shop now
Reviews 706
Lesley-Ann
Jun 28,2024Ordered on Friday here on Monday and I live in the Highlands so fabulous fast service. Initially had an issue with the 5% off deal but this was attended to without issue and follow was amazing. Paddleboard not out of the box yet but if it's anything like the service it will be top notch.
Patrick walker
Jun 28,2024I bought wave rigid foam spa bout a year ago. after few months the floor started to bubble and pucker as if the plastic was shrinking. Then a month before it was a year old it ripped a hole 3 inches long in two places. I contacted wave which took a few days and they told me the liner is only covered for 6 months. And the model I have is discontinued so their answer was to give me a blow up tub and put my heater on it. Funny if I wanted a blow up one I would have bought one for a quarter the price. As the tub is discontinued the liner on that tub was obviously faulty as Amazon have stopped selling these tubs as well. So you’d think if there’s a fault they’d have to replace it with a similar tub which wave told me they won’t do. I would be careful buying these tubs as they only have confidence in them for six months with no back up parts for them.
Jade Carroll
Jun 25,2024Absolutely love this company they listen and help u with everything u need. Fast friendly service
Donna
Jun 25,2024Lovely hot tub Quiet pump quick to put up and heated quicker than expected Little slow on replying to messages but overall good
Eamon Ross
Jun 25,2024I had ordered the wrong filters for my hot tub, but when I got hold of the team at Wave Spa, they sent me the right filters without any hassle. Much appreciated
Leanne Snooks
Jun 25,2024Brilliant Items Great customer service from Patrick 🙂
Rebecca Griffin
Jun 25,2024Customer service 10/10 paddy resolved a issue with my order in a speedy & efficient manor.
S fisher
Jun 24,2024Sold a faulty product ! Customer service is awful , takes over a week to reply .
Malvina Gooding
Jun 24,2024I purchased the Swift rigid foam hot tub in November 2021. By October 2022 the pup was faulty and had to be returned for repair/replacement. This went ok as it was still under warranty. Just over a week ago, The inner lining split and I requested support where I could buy a replacement liner. I was very disappointed with the response I received, telling me that I couldn't buy spare parts as this model has been discontinued but told me I'd need to buy a new hot tub and offering a 5% discount. The hot tub cost £899, plus accessories, as you can imagine I don't feel this was good value for money or a quality product as I've only been able to use it for 2 summers. I know a hot tub may seem like a luxury item but I purchased this as part of my pain management routine. I will say that when the product was working, I was happy with it being more solid than an inflatable hot tub.
Darren Blair
Jun 24,2024Do not buy from this company, they do nothing but lies, they are thieves, they take your money and do not send you what you purchased, customer service is abysmal.
Rob
Jun 23,2024delivery was supposed to be the next day and I waited over a week I contacted you but no one responded for a week
Lori
Jun 23,2024Received Spa- set up really easy. Filled and leaked ever since- no replies to emails online chats, phone calls. Customer service is shocking and £600 down the drain. Do not recommend.
Adam
Jun 23,2024Got the spa 1st week of June used 1/2 times since then pump/heater unit is lacking So bad we loss 3” of water over night We sent emails and had no reply and Left messages on the phone no Reply we are so disappointed in this company and the way you are treating people who pay you at for for a product we can’t use
Graeme Crane
Jun 23,2024Avoid this company / these products at all costs. We purchased the como 6 seater as we thought it looked like a great “compromise” option hot tub. Delivery was delayed, then delayed again, then we discovered the complaints pages on face book (there is a lot, have a look), and with them being uncontactable (literally take a week to respond, and if you send a follow up e-mail, that seems to cancel any previous correspondence), we had had enough, so cancelled the order. This was met again with a, “we’ll get back to you in a week” message. A week later, the tub arrives. Missing half the order, I thought I’d at least have a look at the unit. Turns out the heater unit / spa unit doesn’t even work. Straight out the box it’s done. Trying to return it (you have to do this within 14 days), but it’ll take them longer than that to get back to you, and if you send back without agreement they won’t accept it. Feel like we’ve been scammed. Reported to trading standards and will persue a way to get our money back. Save yourself the hassle and avoid this company. Absolutely awful to deal with, and a product that seems untested, with poor life expectancy
Mark Damiral
Jun 22,2024Absolutely awful, The Tahoe Wave Spa failed after 3 months Code E5, on inspection I found the integrated mains heater had electrical cables in a grey unsealed heater unit barely two inches above the water line, why does this matter, because the water liner leaked non stop. Wave Spa would not honor the warranty, asking for photos of the wall plug socket, nor would B&Q where this was sold from, they dismissed all responsibility
Leigh Lawson
Jun 21,2024Received my pacific two week ago and just been able to set it up, first problem was it wouldn’t inflate but did eventually then noticed there’s no were to put the chorine ? And the 6 seats just aren’t there ? I’ve emailed twice this week and done a chat online but nothing has come back, very disappointing so far
Claire
Jun 21,2024I read the positive reviews and trusted that these guys would be ok. They have been awful. Ordered spa in May for early June delivery, it was marked as dispatched but never showed. They are incredibly difficult to get hold of with automated bot chats and auto generated emails. They couldn’t give a new date for the spa so offered a smaller one for immediate dispatch and a small discount which was fair, but then nothing has arrived, and now no contact at all; impossible. So they still have my money: and I have no date for delivery, no refund to buy an alternative and no means of actually speaking to a human. Hugely dissapointed, saved and promised 2 children and can’t sort out. Have raised with both card company and consumer advice, very sad. Please don’t fall into the same trap.
Brad White
Jun 20,2024These guys are top class. Helped me out so much with the hot tubs I have received off them. Customer service is always top notch. Their hot tubs really are worth it. Thanks again guys 😁
Debbie Ladenburger
Jun 20,2024Ordered a Tahoe 6 person Eco Foam Spa on pre order which was due 20th May, no delivery, pushed back to 29th May, no delivery, pushed back to the 10th June, no delivery. Wave Spas fail to communicate any delays on their own and will only respond to messages days later to advise a delay. The Support staff when they do respond are polite and helpful, unfortunately it’s the company they work for that is the problem. The phone number does not get you to a human being. When the spa eventually arrived 19th June 1 foam panel was damaged and the top cover was stained, it was clear from the contents of the box which included grass that this was not new. After paying nearly £1300 this is unacceptable and I’m still missing accessories. Wave Spas fail on every level, social media is littered with complaints of little to no communication, damaged or poor quality goods. Order #W111701 incase the owners of this business would like to resolve my issue before I take this further.
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, GB
https://wavespas.com/
JD
Jun 28,2024Do not buy from this company!! Biggest regret buying a hot tub from them… Integrated heated hot tubs are clearly faulty and not fit for purpose. Water leaks from the pump, hot tub doesn’t heat up and a broken controller after only one use. Customer service is the worst I’ve ever experienced. They don’t pick up the phone and never return your voicemails even though they say they will. No one is ever on live chat and they either take weeks to reply to your emails or don’t respond at all. Still waiting for a refund and a reply to my last email sent 8 days ago. Save yourself the hassle and stress and go elsewhere for a hut tub!