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Reviews 99
Tamekia Gardner
Jul 26,2024Moving in and setting my service up for the 1st time was very quick and easy.
Pat D
Jul 15,2024Benjamin was quick, helpful, and thorough.
Melissa Ford
Jun 28,2024Got Everything back up and running
Antoinette Williams
Jun 28,2024I had messed up the process and they was able to reset everything and get me the right wifi connection.
Ivonne rodriguez
Jun 18,2024El asiste fue muy amable y servicial conmigo
Hagen Knepp
Jun 01,2024Helped out a lot, called day before and didn’t get the help I was looking for but he gave me exactly the help I was looking for while also being polite. 10 outta 10 would recommend.
Nick Reichardt
May 07,2024He was patient and very thorough. Solved my problem quickly
Michelle Magee
Apr 17,2024The representative was very professional, friendly and knowledgeable. He answered all of my questions and provided me with the information I needed for service. Excellent Service!!!
Makala Harris
Apr 10,2024The representative was very helpful and he responded very quickly to my concerns. Great customer service. He was very friendly as well
Jeffrey A Arnett
Mar 12,2024Customer service representative, Elizabeth, Dayna from customer service on the phone/text and the Technician that was sent to my apartment (Nick) were all extremely helpful, professional and you could just tell they genuinely cared about my situation. There were different engineers at Xiber that created temporary work and passwords and then there was a router issue that was causing issues inside at my apartment after about a week of having issues a technician was sent out name Nick who fixed everything and was very helpful in helping with getting me connected on my laptop TV, and helping out with downloading the Roku TV app so he just went like the extra mile to get everything expedited in a timely manner even though he had been doing this for years it was like he figured out some of the other issues that Was causing other issues with connection. I’ve been in Customer Service management for many years and was so impressed with the whole team at Xiber . Hi FIVE everybody at Xiber!!! Thank you Mr Arnett
Bek
Feb 23,2024Benjamin fixed my internet in no time and now I am a happy girl.
Lindy T
Feb 22,2024I had a call with Benjamin about my residential Wi-Fi being spotty, and he was very friendly, patient, and professional! He quickly helped solve my problem (hopefully), and texted my phone to give me a way to contact Xiber quickly next time I have a Wi-Fi issue. Very happy with the customer service he provided!
Matt Frenchik
Feb 17,2024Benjamin was very pleasant and helpful.
Cristian Garcia
Feb 14,2024He was really great helped me out resolve my issue in no time! It was also much faster then expected
David
Feb 07,2024Yet another outage that Xiber just can't seem to fix for the second day in a row. I have no other options for Internet and am forced to pay them each month by my landlord. Xiber has also failed to provide promised speeds of 250Mbps up and down since last November. Tech support has no idea why. There seems to be no state regulatory agency to report Xiber to either.
Matthew Bloom
Feb 06,2024I wish I could rate Xiber and support representative Benjamin separately. I had a support ticket left completely unassigned and without response for over a month. However, once I was able to find time to try a phone call, Benjamin took my call and was incredible to work with. Internet Service: B Support Systems (ticket & chatbot software): F Direct Support (human on phone/email): A+
MrMustangMan
Feb 04,2024the worst internet provider i have ever had in my entire life.!!!! forced by apt. complex to purchase.... super slow connection speed WHEN it is working.... service has been down 10 times in 5 months... this last outage is now over 20 hours in length.... poor customer service.... $60/mo. for 24 megs download speed.... pitiful.!!!!
Kat
Jan 30,2024Benjamin was very friendly and helpful, and kept me up to date on the status of my internet connection.
Charles
Jan 03,2024Problem solved with 1 call and a couple of text
4201 Millersville Rd Suite 105C , 46205, Indianapolis, US
https://xiber.net
Riley Cook
Jul 27,2024The customer service agent was very helpful and resolved my issue quickly!