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Reviews 370
Jeff & Nancy Kueffer
Dec 15,2024Terrible company. Ordered replacement keys and paid in full. Company never responded to multiple emails and never provided the key. Complete sham! Luckily Paypal refunded me my money. Don't do business with this company.
john britnell
Nov 22,2024great service and ive no idea how they made my key from a photo and the key works great
Linda Garcia
Nov 19,2024I was extremely sceptical about taking a photo of a very specialised safe key, and expect it to work, as there were also some (not many) negative reviews, but I have to say I was 100% proved wrong to have had any doubts. The new key arrived very promptly (took less than a week), and worked first time. Needless to say I'm very relieved, and would recommend 1st Metropolitan Locksmiths/We Love Keys without any hesitation.
Lucas Plunkett
Oct 30,2024Very poor ask for photos of key sent how to take them wasted me time for to say the don't do them keys so why have a Diagram saying this is how to take photo with the same key as the one I got . #@#@
Taien Ralston
Aug 30,2024Very welcoming staff
Filsan Ismail
Aug 28,2024What a lovely gentleman (Chris). Unfortunately, my fob was unable to read on his machine but Chris was of the most helpful person of the day! Thank you for your support today
Mustafa Hassan
Aug 06,2024They were very quick replying to my email inquiring on whether they can dublicate a certain key fob. They shared the price of dublicating the key fob and location of their office on the spot. I got my key fobs dublicated in literally 5 seconds from their office. 😃 They work perfectly.
Rob Brennan
Jul 10,2024Brilliant service. Turned up at the door, asked for 3 fobs and 2 keys to be cloned/cut. Was out the door after 10 minutes. All work perfectly. Thank you
Nigel Stapleton
Jun 26,2024Excellent all round service! I need replacement keys for a lock manufactured 25 years ago. The first set they supplied do not operate it but I was quickly supplied with replacements which are working perfectly.
Piano with Teri
Jun 12,2024Great and quick service. Good price too. The building looks old and dodgy at first, but their offices are lovely, and staff are welcoming. Recommend.
Carole Kent
May 06,2024My keys are unusual the first 2 copies received did not fit properly. I reported this and sent more photographs. Two more keys were cut with specialist care and posted immediately and to my delight they fit perfectly. Customer service is excellent and I will always use 'We love Keys - 1st Metropolitan Locksmiths Ltd' in future.
ima Atif
Apr 18,2024The service was very fast and it was nice, I will definitely come back again if I need to copy my keys
Michele Albenga
Mar 20,2024Importing from them was a nigthmare. - They sent shipments through custom office with proforma invoices instead of commercial invoices. - Commercial invoices, when issued, haded the following issues: o did not have a unique invoice number. o did not match with our payments done nor with goods shipped. o did have VAT despite they were export invoices. It was impossible to get the required alignment between what was ordered, paid, invoiced, sent through custom offices.
olivia festy
Mar 04,2024brilliant service, professional and gave great advice. I wanted a digital lock, The locksmith came to look at my door and gave sensible suggestions on options, he did not charge me for his time and returned after to fit the lock. He left a bit of a mess, as to be expected, but was fine as he would not have a hoover, and spent so much time on getting the lock to fit well, I was grateful. he had a difficult task taking over 2 hours in the cold. He did not complain and was very polite.
Jason Bee
Mar 01,2024Do not trust this cowboys . Dodgy
Sandra Sinclair
Sep 20,2023Had some very unusual keys cut last year from Métropolitan based on à photo of the master key for my holiday home. 9 months later when I was able to test them out they were not perfect. After trying for adjustment by some local key makers I went back to Métropolitain in August. Their service and response was excellent. They made à tiny adjustment based on the Master key and sent me back two perfect duplicates. Very pleased. Thank you.
MustangPowerXXX
Sep 18,2023Deceiving , unprofessional, hidden fees, its a shame I can't leave zero stars. I got a quote for 2 locks. These so called professionals changed the 1 barrel and left the other as it was. No explanation given, just an apology and charged for a 20 minute job GBP198.00 I have records, invoice, call records if anyone doesn't believe this review. I would never use these guys again and hope this will help others not to be deceived like we were. Please be aware to scammers like this. All the best.
Miss Catherine Payne
Aug 24,2023very happy with service, quick and almost always perfect keys to order :)
Vaibhav Rustagi
May 10,2023Horrible product. The keys do not work and now noone from the company is getting back to me as to the next steps. I spent £30.00. the money is not the issue, but in principle acknowledgement of the product and after care would have been amazing. They were very quick with responses when I wanted to place the order. SO AVOID
Unit 7, 2 Somerset Road, N17 9EJ, London, GB
https://www.welovekeys.co.uk
Dave
Feb 05,2025These people reckon they have it all made but when I sent a signedfor letter to them I received no acknowledgement or answer to my initial query. I since have had a "funny" reply but no answer to my email!