ordered end Nov - order invoice states 4 week delivery - appreciate is over xmas period. Chased today was told it was ordered post xmas cut off and coincidentally was out for dispatch today. Informed them I no longer needed th ekit as the Club had already received their delivery back in Decemebr so had purchased through them. Was told this is not possible. Disappointed !!! 8Weeks and still not even dispatched is excessive.
Been dealing with Akuma for years service and delivery top notch always recommend them.
Always the best service!
The design team was so easy to work with! Our jerseys are beautiful and we get so many compliments.
Great product. Great customer service.
They were very helpful when placing order
Customer service was great , turn around time was also great
Good communication, great design work and a quick turnaround.
As always Akuma were very helpful in making sure we had exactly what we wanted, the quality is good as well as the service.
Lauren was really patient with me in terms of final order and payment as the girls were very indecisive and things changed a number of times. I really appreciated the patience. The dresses were delivered really quickly. I got an email today at approx 9.30am and they were delivered by 2.00pm the same day. Only downside is the dresses have got quite expensive. I had a few parents moan to me (even though these dresses are optional) to the price of the dresses. They have increased from £42 per dress to £49 per dress. However, Lauren was very helpful and useful on emails and always replied quickly.
Great to deal with from initial contact to receiving the kit. Quality is outstanding
Very helpful staff, who always replied promptly. Order was delivered on time and they were very patient with our financial problems early on.
Amazing customer service from start to finish. The product exceeded expectations. Great quality coat. Hard to find winter kit as personal trainers at outdoor fitness company One Element that keeps us warm but the coat is amazing!
Akuma are, without doubt, the best kit manufacturer we have used in over 20 years of trying! The kit is fantastic, durable and looks top notch. The reps are polite, patient and knowledgeable. The turnaround times are exactly what they promise - if not faster! Any issues (if there are any, which is rare, and even more rarely the fault of Akuma) are dealt with swiftly and appropriately with maximum satisfaction. The whole process is smooth and Akuma talk you through every step. The best in the business; others should take note, but they still probably wouldn’t do it as well as Akuma. If you have a problem with Akuma, it’s probably your own fault ;-) Thank you, from all of us at Bury Hockey Club!
Great service
Excellent friendly service. The quality of the T-Shirt are brilliant. The print for my logo on the T-Shirts is done professionally. Only time will tell how it will last
Great team with great communications and accurate delivery time.
Great products, great price, great service
Ellie was very helpful in personalizing my order and ensuring that it could be shipped out of country. Fantastic customer service.
customer ant Barlow barbarians (Tamworth rugby)
Jan 19,2024Great communication great help with needs great company