All Rounder Hockey

2.5 (38 Reviews)

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One of the leading hockey equipment and hockey sticks retailers based in Leeds and Sheffield with free delivery. Also sell hockey shoes, hockey bags and more.

Reviews 38

2.5

Out of 5.0

Simon

Dec 18,2019

Ordered 1 December 2019, partial delivery two weeks later, no response to emails, cannot get through on the telephone. After 17 days remainder of order cancelled as now out of stock - but was still being advertised on their website this morning. Appalling service as will not be able to get a replacement before Christmas

Johny Melavo

Dec 16,2019

UPDATE They don't even reply the webpage chat anymore. As one agent starts the chat and I write about my issue, they close it immediately. It's the worst treat someone could expect from a online store. If you want to buy anything here just don't, it will save you lots of time. PD: last week the chat still worked. The agents answering it said me twice that I would be contacted by the customer service manager in order to solve my problem. As could be expected, nothing.

Katie Worthington

Dec 11,2019

Ordered 25th Nov, 2 weeks later still not received. No one answers the phone emails go unanswered. Have contacted Adrian mentioned in another review no reply. Status of order says "picking" so not even sent yet. Online chat function no longer operational. Is this company still trading???

cracked skull

Dec 09,2019

decent customer service happy with my purchase

Elizabeth H

Nov 18,2019

Excellent service from Adrian, who arranged for my hockey shoes to be dispatched so that i would receive them the next day. Highly recommended. Thanks Adrian.

Mr Reid

Oct 25,2019

Do not use them. Atrocious service. I ordered a pair of hockey shoes for my daughter. My mistake sent them back for new size.Nearly a month later sent me 2 odd shoes. Offered to send me new shoes if I sent the wrong ones back. What are they going to do with odd shoes? Totally unhelpful. Daughter wearing trainers again for hockey. Dont use them.

Peak Performance

Aug 13,2019

I ordered a helmet online and hadn't received a dispatch note after a couple of days. I rang to find out if it had been dispatched as I was in a rush for it. The man I spoke to explained it had been ordered for me and it was due in the next day. He then forwarded it on a next day delivery as promised. Great service and would definitely use again.

Christian

Aug 10,2019

Ordered some astros which didn’t fit. Chris G was very helpful in return and sending me the size that did fit. Great customer service!

Wendy Wellinghoff

Jul 24,2019

If I am able to rate the company with a 0 rating, I would. I placed an order of hockey stick, hockey bags and ball over the website. The website indicated that the items were all in stock. 2 days after placing the order, I did not receive any dispatch notice and I tried calling the company. The shop assistant picked up after umpteen times of calling and said that he would check and get back to me. Since then I heard nothing. I tried calling (probably 50+ times by now) but either no one picked up or my phone was cut off. Finally, days later, I managed to speak to someone and was informed that the items were not in stock. I have since requested a refund of the payment taken and I have heard nothing. Despite the company has several shops around Leeds (apparently), the customer service has been appalling and the website is a complete misrepresentation of the items they are selling. Please avoid buying from this company as it is not worth the trouble.

Iain Kinsman

Jul 05,2019

Ignores emails, phone calls and chat. team wear order placed april still not here 5th july no response ever. asked for a refund on numerous occasions and nothing. now going to trading standards and credit card company.Will pull all my clubs team wear from them and make sure no club i know makes the same mistake. order no.200074035 16/04/2019 Coggeshall town.

Jase

Feb 22,2019

Great communication by email and website chat. Both helped sort a problem and are ordering in, due to the initial issue with shoes. Keep up the good work.

marie shirley smith

Feb 14,2019

Great supplier, highly recommended. Particularly considering have had some real problems when ordering from Chinese websites etc. Had no such problems with this company. The bag arrived quickly, and it was the bag i ordered ! Fab!

Sarah Newton

Jan 22,2019

Polite, professional company

Fred bloggs

Jan 03,2019

ordered item for Christmas delivery. Not turned up even though it states in stock on website. Emailed them no reply. Used the shop chat to speak to someone today and have been informed its not in stock. I said i would have an alternative item and guess what...not in stock.. even though website says different... they said my item should arrive next week...so thats nearly a month after ordering and paying. This was a birthday present. Not anymore. I would recommend going to the actual store if yoy want anything.

Nicola Davies

Dec 12,2018

All Rounder Hockey has been very helpful today on the 'Let's chat' facility. The courier is experiencing difficulties delivering my parcel and customer services has been very helpful. The 5 stars rating is for the customer services help; I'll reserve judgement on other ratings until my parcel has been delivered.

K

Oct 05,2018

Really great find! Excellent prices, free speedy delivery. They promised to deliver by a certain date and fulfilled their promise. I had problems with my online order and they were incredibly helpful and resolved the issue speedily. Very happy with my new Astro boots and shin guards. Would recommend and use again. Thanks so much.