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Shop our lovely collection of modest clothing. At AHDLondon we customise every abaya you order to your size and requirement.
Reviews 53
Indian Yellow
Aug 25,2024I have reached out to management to resolve my order issues amicably and received an unsavoury response, fence this is a PSA (public service announcement) to all future customers to this establishment purchase in-store only, if you run into online order errors or issues you shall be placated and may wait many weeks for a unsatisfactory response from a less then savoury manager. My experience and opinions; For an establishment trading in modest Islamic clothing the most important factor besides making money should be upholding respect decency and good manners as you trade in modesty and dignity for the Muslim women. Unfortunately this Muslim business has lost direction focus and accountability is currently providing a contemptuous service lacking foresight for customer satisfaction and retention, for that reason I would not recommend my community of Muslim sisters to purchase unless serious consideration is taken to “genuinely improve all parts of the customer experience with focus on after sales customer service”. Currently the customer service experience is unprofessional, primitive in approach and manner and requires urgent modification and modernisation to compete with any serious growing businesses that is customer focused for future growth. My conclusion; the sales assistants tasked with clerical duties and the daily running of the store are accommodating and pleasant, The manager “Amy” is not suited to interact with the general public be they Muslim or not and should train in customer relations a short course will help dramatically; furthermore until the designate a professional with ethical business acumen to present assist and speak on her behalf to patrons as referring to your customer “you are just a customer” is an assured way to lose customers fast. There is no blessing in deceptive shady business. I would recommend as a prior customer my leaving thoughts and personal experience, an entirely renewed approach is needed for this business to remain viably relevant competitive and required in a Muslim community moving into an accountable Muslim society. I wish I could say I was served by a business owner whom loves her community of Muslim sisters for the blessings they bring to the establishment and family but unfortunately I cannot. Providing a service by those whom love their community rather than oozing misguided sense of superiority and contempt for the very same community that make you who you are. Fact; it is the customer, the community, the Muslim “sister” that builds revenue not the open doors, we keep the business running treat the customer better than your bank account and Allah will do the rest. To AhdLondon; “AMY” You treated me in a dishonourable and disrespected fashion and I hate to be spoken to with ugly insulting words and tones as I make it a point to treat every person with respect even when I disagree or dislike. I called to speak with and hold you accountable for errors you made and you chose to mismanage your mouth you became loud and obnoxious I ended that call saying “you will not need to worry about me coming back”, I hope you reflect ask for forgiveness as you have wronged me whilst I bought to you blessings an abundance in my custom and money. Treat your customer your Muslim sister with respect and dignity and even when you are wrong have humility and take accountability and have true integrity and claim fault, berating and yelling forcibly curtailing justice only infuriates and hurts your business in the long run and is a assured way to have word spread that you are incapable of treating the customers well after receiving their money. Ending advice; Be sincere as a fake pleasant persona and condescending attitude is easily detected disliked by people of integrity and justice, being sincere is a sign to good manners and character being insincere is a clear indication of insecurity and does not project confidence and ultimately is witnessed by Allah and retribution is promised rather guaranteed.
w sty
Jun 04,2024Worst customer service and the worst quality abayas they only gave me a partial refund
Umm Ali
Jun 09,2023They are very ignorant. I emailed them regards to a product and I never got a response and reading from Google reviews I'm not to the only one who gets ignored.
Mayaa H
Jul 15,2020My abaya arrived with a hole in it and was very cheap and thin quality. I messaged them and they told me to send it back so I did (I paid postage both times). I messaged a few days later asking if they received it and they saw my message but no response. Then over a week later I asked if I will get refund but again no reply but they were active and posting. I commented on a post asking about my refund but they blocked me. Disgusting, rude, FEAR ALLAH YOU ARE LIARS AND THIEVES. Allah knows exactly what you are doing. AND THEY ALSO IGNORED A SISTER I SPOKE TO AND SHE SPENT OVER £100. STAY AWAY!SCAM!
Nathalie Reick Ottosen
Feb 28,2020Sucks!! I want to return to dresses because they are to long. I have send to emails for about two weeks ago and to answer! And no answer on instagram!
hannah thompson
Jan 25,2020There's lots to select from and the custom tailoring service is perfect mashaaAllah!
Anon.
Oct 13,2019I live in the states and the format of addresses are different from those in UK. So it shipped to a totally different address and I emailed/used response thing on the site but no response. I literally called USPS every single day since it was delivered to the wrong address. Poor communication, no email to notify it shipped/delivered. Poor customer service, lady on the phone began to blame me then USPS and then Royal Mail. I tried to be nice multiple times and understanding in the point of view as a seller but I've been disregarded as a customer and I feel robbed.
Sanaa Osman
Mar 08,2019Love love love the material of all my jilbabs that I’ve purchased (Medina, Zahra 2 pc, Firdous) , very light and flowy just as I wanted them and the fit is perfect. Highly recommended!! Will be purchasing many more in shaa Allah
Ia Ubbe
Feb 21,2019The fabric was to thin so you could see right throug it. We askt for a refund but they didn’t answer our email. The fitting was good thou.
Helena Darame
Feb 19,2019Alhamdulilah all of the abayas I ordered came as expected! I wished I lived near to this shop to have more choice and flexibility! I definitely will use the AHD services again in the future inshallah. Fast service and good quality!! Recommended
Housnat Ali
Feb 13,2019Great website with beautiful clothes for muslim woman!
H Abdallah
Feb 11,2019Amazing quality, very happy with my purchase alhamdullilah..JZK AHDLondon
Sisterx
Feb 10,2019Couldn’t be happier with my purchase. My Jilbab is absolutely stunning Mashaa’Allah. Thank you! Jazaakallahu khairan
Jalessa Pyatt
Feb 05,2019Placed a order over 20 days ago I still have yet to receive my package, I had sent a email and never got a response
Weddingplanneryas
Feb 04,2019Absolutely happy with my Khimaars!!!!❤️❤️❤️❤️
Khadija Ahmed
Feb 02,2019Thank you, love the material and the length.
Umm Abdillah
Jan 26,2019Excellent quality and style as always. Quick delivery. Jazaakum Allahu khair!
Anonymous
Jan 26,2019I didn’t expect the product I got. The material is amazing and the colour is definitely better than expected. I will definetely be ordering again
RHussain
Jan 25,2019Lacking in customer service, I had ordered a jilbab that had the description of providing maximum coverage but it was completely transparent! When I asked to return for a refund I was told just to wear more layers underneath! Very unprofessional and false advertising, completely disappointed
Umm Nusaybah
Feb 24,2025After experiencing several issues in previous orders and sisters experiencing the same issues with quality/unfinished work/inconsistency and bad customer service, I unfortunately proceeded to place one more (and now last) order. While waiting for my order to be processed I contacted AHD regarding it but I never got a reply. This already made me pessimistic about what was to come and qaddara Allaah I was right. My abayaat came unfinished with no buttons, sleeves that don’t match and khumur with different seams although the same model. I contacted customer service through email and instagram several times, they’ve seen my messages but they never got back to me and it’s been two months(!!) now. Allaahul musta’aan, I’m shocked by the fact that this company is owned by Muslims, selling Islamic clothes yet they choose to neglect the rights of other Muslims. May Allaah Allaah guide us.