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Reviews 20
Alys John
Nov 27,2024I had a small issue with a padded bag. The customer service was excellent and a replacement bag was sent out to me with a handwritten notecard. I would absolutely recommend this company and my racing green padded bag is beautiful.
karen wragg
Sep 08,2024I have several Apatchy bags which I love! I enjoy changing all the straps over to match outfits etc. However, recently one of my bags had developed an issue. I emailed and shared details of the issue with Kirsty, who promptly dealt with it and offered a resolution. Exceptional customer service and upmost professionalism. Looking forward to my next purchase.
Elaine Gunn
Jul 22,2024Bought a gorgeous crossbody bag 18months ago and the zipper keeps opening contacted Apatchy and they can do nothing as I’ve had it over a year. Hardly been used so very disappointed with the company and customer service
Jackie Hayles
Jul 16,2024I have had wonderful experiences of customer service with this company - always ready to answer detailed queries and to help me. I have the Bloxsome and the Paddy bags and they really are beautiful. The leather is of high quality and the graining ensures that the Bloxsome are easy to clean with a wipe. They hold much more than I would have expected and they are perfect in every way for my needs - as well as looking fantastic with the gold hardware. The Paddy bag in Cappuccino is an unusual colour and design and very functional, as well as being a gorgeous bag to hold and to look at. It has a removable inside pocket which I don't use, but either way it is spacious enough for everything I carry on a day-to-day basis. A real discovery of a company.
Lucy Lou
Mar 28,2024The quality and attention to detail with their products is amazing. I had a defect with my bag and emailed their customer service thinking I could find out where I could buy the missing part. The response was prompt and apologetic, and unexpectedly they offered a repair or immediate replacement. The replacement just arrived today with a handwritten note from Kirsty. Amazing customer service and I’m really thrilled with how lovely the bag is. Thank you!
Linda Martin
Dec 18,2023I made my recent purchase last Monday and received it very quickly. I have a few different bags from Apatchy and have always been very impressed with the quality of them. You can tell that the bags are quality leather and i've had so many compliments. I'll be back ordering again soon!
ESTXF82517
Dec 15,2023Ordered the Harriet bag in Stone as I wanted a roomy slouchy bag. Unfortunately, this bag just isn't great. I know this company has great reviews so I'll start by saying my standards are high - I own Balenciaga bags, Chloe bags, Marc Jacobs and Mulberry. However, I also own several Pom Pom London bags so I'm not a bag snob by any means! But this bag is just not worth the money. The little things matter and they're just not there. Firstly, this is a large bag and a pale shade to any discrepancies stand out like a sore thumb. It was full of small dints and creases, presumably from where it was stored prior to being shipped. Secondly, the raw edge style seams are just horrible. The bag looks unfinished and the leather does not 'pool' like I would expect a large slouchy leather bag to do, more creases in different areas. It almost has the appearance of being a paper bag, if I can describe the way it creases. This is not quality leather, I don't care whether it's made in Italy. For anyone who is used to seriously quality leather, this won't satisfy. It doesn't even smell of leather, it smells quite odd. The small zipped pocket on the back has a cheap nasty plastic zip as well, whereas the zip pockets on the side are metal zips. It's clear where they've cheaped out here. The zips inside are also the same nasty plastic and have the feel of those zips which will get stuck and fail at some point. The internal design is also strange with the two sections. Serves no purpose at all in a slouchy style bag. The short buckled strap has leather loops where the end of the buckle is fed into - these are just a strip of raw leather sewn into a loop. Not finished off. The only nice thing was the separate fabric Cappuccino Dot strap I ordered and I will keep this and use it with my Pom Pom London bags. The bag itself is being returned. I have no use for very small bags so I won't try any others. On the whole a very disappointing experience when compared to other similar companies I have ordered from.
Heather Cowling
Dec 01,2023I received the Bloxsome bag in plum for my special milestone birthday by my husband ~ obsolutely gorgeous so happy with it . I got the chain strap too for the evenings . It looks very classy .
SBl
Oct 24,2023I have four bags from Apatchy now. I love the quality and how they arrive so beautifully packaged
Shelley
Jun 07,2023Fantastic company and the bags are so well made. I am normally high end designer but these Apatchy crossbody bags really changed my mind. What is not to love about them.
Caroline
Apr 19,2023First class service. I had a small problem with my bag which was swiftly sorted by the Apatchy team. Communication was brilliant. Thank you so much.
Kate
Mar 20,2023Fantastic company. I have three of their bags and recently one of the zips came off. I emailed to let them know and received a brand new bag. It just makes such a difference when a company value their customers. Will absolutely buy from them again - their bags are gorgeous.
felix1995
Mar 05,2023This review is bittersweet. Good news the bag is really beautiful, the quality is stunning. The bad news, the advertising is simply wrong. The bag is very small, basically a phone bag and very rigid. The photos need to reflect the actual size. On the whole extremely disappointing.
Cheryl Lee
Feb 08,2023I love my bag and the accessories. Beautiful, versatile and excellent quality.
Anni VJC
Dec 02,2022I looked everywhere for an olive green bag for an outfit for a day event... Came across Apatchy and bought the tassel bag with a wide fabric strap... also comes with a matching bag strap. Its gorgeous I had many comments over the colour and indeed a request from my Mother to buy her one for her birthday.. so I have... I have also bought several Christmas gifts and all of them look and feel beautiful. The quality is exceptional, and the gift wrapping is amazing.. A new go to shop for me..
Elaine Wild
Aug 16,2022I ordered an olive green tassel bag with animal print spare strap. It's a lovely bag, great value, and much stronger structure that keeps its shape than those I've bought elsewhere. I can't complain about the quality, I've used it lots, its as good as new, and had loads of compliments. I'd happily buy from them again.
Tracey Gill
Mar 16,2022Absolutely love my navy crossbody bag! this bag is superb quality and the service from this company is second to none. I would highly recommend 😊
Dee B
Jan 10,2022So sad to be writing this but after just a couple of weeks enjoying my Apatchy bag the strap came off and the zip broke today as well! I am just so shocked because I take great pride in my handbags and honestly expected better quality than this :-/ Perhaps I was simply unlucky with the quality of mine but given the price tag I won’t be buying a replacement especially because my bag is only a few weeks old got it for my 40th birthday in November 2021. Sadly cannot recommend :-(
Ripped off
Sep 17,2021I ordered 2 hand bags. Delighted with the size of the first order but not the strap. The second bag was too small but liked the strap. Contacted Apatchy was sent a return label and the money was paid back into my account within the specified time. I ordered another hand bag and used the discount code I had previously applied. It did not work. Emailed Apatchy and they applied a new code and refunded the discount. Customer service is second to none.
Unit 3, Hatfield Regis Grange Estate, Hatfield Broad Oak , CM22 7JZ, Bishop's Stortford , GB
http://www.apatchy.co.uk
Barb Gilmer
Jan 06,2025Purchased a Paddy bag 6 months ago. It is a beautiful bag and I truly love it. I recently noticed that the stitching is coming undone in one area. I reached out to customer service, sent photos as requested, and was offered $50 since the bag is being discontinued. Would have been nice to at least be offered a repair, or a replacement product. I've sent requests to customer service several times since the offer was made, and have received no response. This issue came up well within the 12 month warranty policy and appears I am out of luck.