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AT Models

Hosted by David Simmons

4.5 (861 Reviews)

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Established for over 17 years AT Models covers a range of moels like Helicopters, RC Cars and Planes. One of the largest online retailer of RC Model cars in the UK. Our Goal is to provide the best service we can on both mail rders and instore service Online SalesOffering a complete mail order service with clear prices in the basket, simple shipping all tracked, so purchasing is completed with confidence. Free Shipping is avaliable for UK orders over £99 and provides great value. Quality Goods, Quality ServiceQuality and Service is at the heart of what we sell and do. All products sourced from well established companies, mostly in the UK so parts and products can be provided at all times. If a problem comes up we will resolve and work with suppliers and customers to provide the highest standard of service we can. Expert AdviceA number of our staff many years of experience which provides users with in site and experience that comes as second to none. you can contact us through our webiste, phone or come in store.

Reviews 861

4.5

Out of 5.0

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Mr Nuno Costa
Jul 04,2024

I made an order, that I cancelled the next day, they agreed to cancel the order and issue a refund. After a few days I contacted them about the refund and the answer was that the order had been marked by them to refund and it usually takes 2/3 working days to get it. And that hopefully I would have my money back in the beginning of the week. It's now Thursday of that week, and still no refund. At this point I believe I'm left with no other choice but to complain and challenge this transaction through my bank and leave a bad review. I would most definitely stay very away from this shop as they will take your money and keep it even if the order is cancelled. The person that answered my review in the name of the store must be some sort of a joker for sure, as he considers a week as a few days, and he expects to be praised for a doing a job he was paid to do it in first place. This being said, he's the one who gave me the wrong information in first place as he said the refund would take place in the beginning of the week, and we are now at the end of the week, and now he claims the refund was going to be processed tomorrow. Obviously I won't be using this store anymore as they act more as scammers then as a legitimate business. And what's a real shame is how they treat a paying costumer

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Andy
Jul 04,2024

Fast and very helpful will be using again

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Mr Charles Hoffman
Jul 03,2024

Very experienced and good service all round

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Stephen
Jul 03,2024

Prompt delivery, received what I ordered and will use AT Models again. Thank you.

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Miles Horner
Jul 03,2024

Great company, easy to buy from and really helpful when needed to add some additional items to my order

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Anthony Davies
Jul 02,2024

Good service, fast delivery

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Chris
Jul 02,2024

I had a problem with the model helicopter sent in that it appeared to be a return that got mixed up with their new stock. Emailed to advise them of the issue and without hesitation a new one was sent out that day which I received the following day and was perfect. That is what you call excellent customer service!

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Craig Smith
Jul 02,2024

Good service and excellent delivery service

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Brian
Jul 02,2024

Fantastic service responded to contact forms rapidly and even on a weekend when the store was closed which I thought was above and beyond can't recommend AT models enough.

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customer
Jul 02,2024

Always a speedy return of goods

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david
Jul 02,2024

Great service kept me well informed with my back order

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Andy
Jul 02,2024

Always great service and fast dispatch. Parcels are always well packaged. Greta to deal with.

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Derek
Jul 01,2024

Perfect service very reliable with an up to date website

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Mrs davis
Jul 01,2024

Been using AT Models for years. They are brilliant the staff and owners are all very knowledgeable and helpful. I will continue to use as my first go to point.

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lancelot vadrot
Jul 01,2024

Service sérieux et rapide merci

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Nigel
Jul 01,2024

Very helpful staff

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Paolo Grassi
Jun 30,2024

I paid €23.47 for fast tracked shipping (on the site they assured me of 3-5 days of delivery). 10 days have passed, and nothing has arrived yet, and I don't care if it's the fault of transport or customs, I paid a lot of money for a shipment that still hasn't arrived. It's a shame, because with the other economical shipments at €0 the products arrived in a maximum of one week. plus assistance washes its hands of it

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GRAHAM PARRATT
Jun 30,2024

Great product and fast delivery

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MR MARVIN MORRIS
Jun 29,2024

Web site was easy to navigate, and product turned up quicker than I thought very very happy customer ......

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Raul GALDAMES
Jun 29,2024

Arrival of product on time and same requested .

(+44) 01753694171 [email protected]

891 Plymouth Road, SL1 4LP, Slough, GB

https://www.align-trex.co.uk

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