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Reviews 28
Jules Dallamore
Mar 17,2023The service I received from Dan was some of the best service I have ever received. Been such a pleasure doing business with you guys. Looking forward to our trip. Thanks again for making booking a honeymoon so pleasurable
Barry Mitchell
Oct 21,2022Unbelievable experience. We booked our honeymoon and COVID continuously kept being a problem. Andy kept us relaxed and updated throughout, changing our trip 4 times seemlessly before finally getting to have the trip of a lifetime. Could not recommend Andy and the team more.
Jodie
Oct 20,2022Guys I totally recommend these! Andy was absolutely amazing! I booked a surprise trip for my husbands 40th to San Francisco. He organised everything and gave me the best flights, hotel and experiences. I pestered him daily with so many questions and nothing was ever a problem. He sent itinerary for each day. Even emailed when I landed and asked how it all went. We had the best time thanks to these. Will definitely use again.⭐️⭐️⭐️⭐️⭐️
Martin Latham
Jul 13,2022Great service and value for money. Suggested a fabulous hotel in Barbados with the best room and made our Honeymoon really special.
Pippa da Cunha
Feb 18,2022Excellent customer service - always at the end of the phone or email when advice is needed quickly. Full of ideas when we only give them a vague idea of our travel plans. They were particularly helpful when booking our recent trip regarding all the extra forms to be completed. Highly recommended.
Mick
Aug 29,2021Great customer service. Thank you for a good experience and for actually caring.
phil
Aug 17,2020Booked a holiday through Lauren before covid hit our shores. She was immensely helpful and very quick to meet our needs and find us a good price. Then the pandemic hit, halting all air travel for an unknown period of time. Resulting in everyone scrambling to see what that would mean for booked travel for the foreseeable, with many jumping to try and get a refund as quickly as possible. This undoubtedly increased the teams workload, but also the number of difficult conversations, some of which I'm sure didn't go smoothly. Making work immensely stressful I'm sure For us, whilst frustrating, especially with not knowing if we were entitled to a refund or had to take vouchers, as many of the airlines were insisting that's all they were prepared to offer. Lauren was very good at keeping us abreast of things and quick to reply to messages. Once news broke that we were in fact entitled to a refund, Lauren didn't hesitate in telling us this and put the wheels in motion to get our money back. She was honest enough to say, she didn't have an estimated time scale, but would continue to push for us and keep us up to date throughout, which she did do. Whilst it took longer than I'd have liked, we did end up receiving a full refund as a result of Lauren and Adams hard work, persistence and regular and honest communication. I'd highly recommend Bespoke and whilst I only booked through them once. The way they handled our refund during a very difficult time was impressive, but also gave me confidence they value their business and customers, by being honest and communicative throughout. Unlike another company whom I had used for many years, who lied and continued to lie to avoid giving a refund. Whom we will not being using ever again. (got that refund in the end, but not without legal assistance sadly) Tough for everyone in an unprecedented time, full of unknowns. But Lauren and Bespoke remained honest and communicative throughout. And we'll be using them for all travel needs going forward.
Owain
Nov 08,2019amazing service, always above and beyond.
Hannah Allan
Nov 05,2019A personal and bespoke service understanding my extensive list of needs and wants without a flinch - everything went totally smoothly and all the team were friendly and approachable at all times. Travelling with disabilities is difficult but Bespoke made it easy and I felt confident with all my arrangements. Absolutely will use again.
John Casson
Oct 15,2019I asked Bespoke Travel to quote for a recent trip to the USA, First Class return. They replied within the hour with a very competitive quotation which I accepted. They also offered to help me with my ESTA and other pre requisite USA entry details. I received a very professional and prompt service, they are very competitive and I would not hesitate to recommend them John Casson MBE
Scott Giordano
Jun 11,2019I commend Bespoke without reservation. When someone I was planning a vacation with dropped out at the last minute (along with our reservations), I called Bespoke and they saved the day. Adam found all the hotels I needed and booked all of my train travel. He's also very knowledgeable about travel in general. I definitely would use this company again.
Derek Bickerstaff
May 17,2019great customer care and very experienced and knowledgable.
Tom Osborne
Apr 09,2019I have now used Bespoke on a number of private and business trips, from Australia to Northern Ireland and can highly recommend the team and how they go about their business. Very accommodating, knowledgable and truly put the customer first! Will be using them again in the very near future!
Harriet
Mar 28,2019I have used Bespoke Travel for both personal and business trips and they continue to provide a First Class service. Our business itineraries can be complicated with last minute changes, and yet John and his team are always so patient and understanding, making my life so much easier! I have just come back from the most amazing holiday in the Maldives, which was seamless from start to finish thanks to John's help putting everything together for us. I just wish I had found Bespoke Travel years ago as they would have saved me a lot of time and energy researching/booking past trips! Thank you for your excellent continued help.
Sarah Bean
Mar 12,2019We needed help with a last minute skiing trip in half term, but needed to stick to a budget. Not an easy task during a busy peak season. Bespoke Travel were very patient and managed to come up trumps and also made the booking very simple!
James Bradley
Mar 02,2019Great service from start to finish, had a pre trip call and then followed up after our trip to Vegas to see how the trip went. Service second to none and amazing prices. Would highly recommend Bespoke Travel.
Steve Humphreys
Dec 31,2018Bespoke were able to help us with a complicated set of visa issues with our employees, they booked our flights and connected our Visa's, we felt that the team were with us through the whole process, we will and have used you again. Thanks again. Steve Humphreys CEO Leap Marketing and Brand Design
Mr J R Freem
Jun 21,2018Was referred via a friend, very happy with the service provided and took all the stress out of organizing the travel for my holiday. Highly recommended
Ian Fawkes
May 03,2018HONG KONG & DUBAI From the outset of our holiday requirements Bespoke Travel and particularly Adam was always on hand to help with any queries we had. They organised transfers from our homes to the airport, flights, outward transfers and all our hotel requirements. There was never an issue and Adam always went above and beyond. Once even taking a calls from myself when he was on holiday and answering my query in a prompt manner. . I would certainly recommend Bespoke Travel to family and friends and they will always be my first thought on any future holiday plans.
16 Albion Place, ME14 5DZ, Maidstone, GB
http://www.bespoketravel.co.uk
Neil Mukherjee
Aug 30,2023The company is very people centred. Everyone is respected as individuals with individual support needs in place. A great team to work with for our indie film company. Thank you Lauren.