To leave a review you need to be logged in
Reviews 9
Harrison
Mar 13,2022Straight to the truth… Jason Harker is the biggest con-artist in Stoke on Trent. The only thing he is professional in is ripping people off with his pricing range at £35ppph for people who aren’t qualified to use most equipment including nap sacks and also chainsaws and have either bare or minimum experience. His pricing for materials on landscaping jobs are 3x the amount he actually pays for them and if he doesn’t use all of the materials the customer has paid for, he will use them himself to produce his own garden furniture with his customers materials!!! As you can see in the pictures, that is how he fills in a swimming pool for a customer he’ll throw anything he can in to minimise the rubbish waste he has to take back to his yard.I have relevant evidence to back my statement and I would suggest if you have had work done by Blue Iris or Jason Harker to check the work and if there is any corners cut or if you are unsure on something to get advice and report him too trading standards.
Stephanie Bridgewater
Nov 07,2021Blue iris have designed and landscaped my front and rear garden and they have done the most wonderful job! The design was fantastic and being able to walk through it was brilliant. There customer service was fantastic, always communicating with me and keeping me up to date with the progress. This was especially useful when I was away and it made feel so much more at ease. With regards the finished garden all I can say is Wow! It is even better than I imagined. Thank you to Jason, Rebecca and all the team for looking after me.
Mauricio Ferreira
Sep 30,2021As a business owner myself, I know that customer service experience is a vital cog for the success of any business. Today, unfortunately, I had an utterly terrible one with Blue Iris Landscapes that I would like to share. I was looking for some company to help to design my front garden and contacted and booked a visit with Blue Iris. The first red flag was that they charge £48 just to come and provide a quote. That was a first, but I paid and got an appointment for today at 10:15 am. At 9:33 am I received a call from Blue Iris saying that Mr Harker, (the designer and director) was late due to the bad weather and traffic and that all appointments were late 1 hour, meaning he would come over at 11:15 am instead. I had to rearrange some meetings, but I agreed with the new timing. At 10:06 am they called a second time, changing the time once more, now asking to come at 10:30 am. As I already had to move my meetings and my wife would also be busy at the new time I asked if he could come over at the newly agreed time. They hang up to call Mr Harker. At this point, I was wondering why he couldn't talk to me directly... At 10:12 am they called a third time saying that he could only come at 10:30 am, I ended up agreeing because I was keen to get it done ASAP. But I was a bit frustrated that I would reschedule a meeting and my wife wouldn't be able to join. At 10:16 am they called a fourth time and cancelled my appointment and saying that would refund my money. They said that Mr Harker decided not to come because I prefered another time??! And he was on his way to another one? And refund? What about reschedule? What about calling the customer and settle another day/time? What about apologies for the confusion? Why getting 4 calls and changing times twice in less 1 hours intervals? At this point, I got extremely frustrated and furious! I was wondering how can new customers be discardable like this. Especially from a company that charges to quote a project and stipulate a minimum of £5,000 for a project. At least I'm glad this happened before making any deals with this company. Another point is that I was promised to receive a call back to get a refund, but so for nothing... Anyway, lesson learned. I need to do better research about companies before contacting them. It's my own fault that I didn't read the bad reviews that people left on the internet
L Cartwright
Jan 15,2021My experience with Blue Iris has been excellent from start to finish. My garden was on all different levels with old sleepers that were starting to disintegrate. Over the course of three weeks it was completely dug out, retaining walls built and a flat patio and lawn area put in. The team were on site before 7.30 every day and didn’t leave until after 4. They were tidy, polite and very professional and I am delighted with the end results - I wouldn’t hesitate to recommend this company.
Clare Barnett
Dec 31,2020I have had various dealings with Jason and his team over the last few years. They all Work to very high standards even when it comes down to simple items like logs! They are all knowledgeable as well. Everyone is very helpful and works hard to exceed expectations at every stage. Thank you Jason and your team.
RICHARD BAILEY
Nov 14,2020Blue Iris I have had a variety of work completed by Blue Iris in recent times but over the last 12 months I have had a particularly bad case of Mares Tail, a persistent prehistoric weed, infesting my garden and adjacent properties. The service delivered by Blue Iris from Jason, Laura, Matt and the team to address this problem has been absolutely gold standard. The planning and organisation of the visits and attention to detail at delivery time has been second to none and I could not rate their customer service any highly. When the weather has prevailed to disrupt garden treatments they have been particularly flexible and accommodating to re arrange and their communications have been most effective. Laura and Matt have been without question a pleasure to work with and their help is greatly appreciated. I have no hesitation in saying that there can be no doubt that Blue Iris is truly a company where the 'customer comes first' Richard Bailey - Satisfied Customer
Richard Eckersley
Jul 02,2020Brilliant job from start to finish from Blue Iris....Really happy with the work and equally the customer support. A fantastic experience, exactly how it should be. THANK YOU!!!!!
Dawn
Jun 09,2020Absolutely brilliant work! The team from Blue Iris have been helping me for several years and they are absolutely excellent. They are extremely knowledgeable, hard working, polite and considerate, and have kept our large garden looking wonderful. Thank you very much to all the team.
Annalea House, Grindley Lane, ST11 9JS, Blythe Bridge, GB
http://blueirislandscapes.co.uk
Ian Hookway
Jun 25,2022You certainly get what you pay for with Blue Iris! The team worked very hard through some dreadful weather to completely re-design our garden and considering the amount of mud generated by the rain they kept the site very clean and tidy. We are now enjoying the benefits of their great work.