Byte
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At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.
Reviews 870
taylor poss
Oct 15,2024Prompt, informative, and so far an overall great experience!
Desarae Mathis
Oct 14,2024Byte has definitely impressed me. This was a new experience, so I was already a bit nervous, but Byte went above and beyond with instructions and guidance. Their assistance and non judgemental character are top notch! Thank you all so much!
Diandra Poe
Oct 14,2024Rachel was great at communicating with me, and understood my unique situation with being on a military base.
katherine lightner
Oct 14,2024Can not contact them to cancel the impressions kit. Came across terrible reviews and went to cancel immediately. When you call it says to email, then when you email it says to open a ticket. When you open a ticket it says 5-7 business days. Literally can't get anyone on the line. They shipped this same day, which is a plus for anyone who goes through with it. Doesn't leave me much hope for costumer service if I did go through with this though!
customer
Oct 14,2024I waited almost 2 months for someone to finally realize that my order did not get sent. I received multiple notifications to purchase, even though I had already bought my retainers. When I commented on one of the emails saying that I already purchased, and if they could check on my retainers, suddenly everything went back in motion. I received an email mentioning my retainer and nowhere did it mention a hold on my order. I was charged my monthly bills and yet I had no retainers coming or in the mail.
bernice griffin
Oct 14,2024Virtual support, guidance, and encouragement!
majlis pantojas
Oct 14,2024It was quick and very thorough instructions.
Linda
Oct 14,2024Easy process to get started.
DonTashia Boutte
Oct 14,2024My order should be coming in today, but I love how the specialist was there to ask me questions to prepare me for my kit. I can't wait for this experience. Thank You to the great specialist & Byte Team.
customer
Oct 14,2024The byte associate (Erika) who is supposed to help you, decided to place the order for my aligners without my permission. She also decided to add on the insurance charge which is $850. She quoted me $2099 for all night aligners when we spoke and proceeded to charge $2599 to the credit card instead. It’s untrustworthy and fraudulent. When I asked to cancel the order a few hours after I got the receipt (before going to production) she proceeded to say she can refund the insurance and didn’t acknowledge that I wanted the entire order cancelled as I no longer wanted to do business with this company. I reached out to customer service who said they’d get back to me in 1-2 days. It’s been a week and I’ve heard nothing from them either.
Tatum
Oct 14,2024Quick response time and received items quickly. I only wish they would tell me more about the plan with my aligners. I know how to use them, that was explained, but I’m not sure what adjustments they are making.
customer
Oct 14,2024I'm in the 1st phase of this experience and still have not received my aligners. Thus far the company has been very professional, fast and knowledgeable. I am excited to see the results.
dakota blaylock
Oct 14,2024It was an amazing process. Super easy!! I even did it in my college dorm. Love it
Dk
Oct 14,2024Confusing communication at times.
Stephanie Stuart
Oct 14,2024My Byte advisor made my experience worthwhile by keeping in constant communication with me, and answering all of my questions. I love the way this company communicates and makes sure that the customer is satisfied.
brian aguilar
Oct 14,2024Everything
pamela ngoy
Oct 14,2024It was good and very easy steps to follow and fun to do. I can’t wait to start wearing my byte
customer
Oct 13,2024Excellent customer service, follow up, communication, accommodation.
kingston leigh
Oct 13,2024too many emails and I haven't even got the product yet
jayden cooley
Oct 15,2024It was so easy to do