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Reviews 64
Valeria Messa
Mar 01,2024I booked transportation from the AirPort to Xcaret hotel with my family of 3 and it was smooth, we got there on time for lunch!
Laura Leezet
Mar 01,2024Excellent customer service, instructions are very clear to were to find the rep upon arrival. I will definitely rebook with this company again.
emelie jonsson
Jan 04,2024Sorry to say but like so many other people this company suddenly cancelled on us.. After waiting for 30+ min at the instructed location at the terminal we called the company who said a car was coming in 20 mins, and then 5 mins later they write to us on WhatsApp that there will be no car showing up.. We booked this company since we knew it was gonna be difficult getting an affordable transportation on new years eve, and we were so relieved to have that sorted after travelling for 20h.. but instead we ended up stressing over being stranded at the airport and then having to pay the double amount for a dodgy "taxi". Now the company haven't replied on WhatsApp so instead we tried writing to them on their chat-function on the website and we also sent them an email but without any answer for days now.. So here we are writing a review with hope for a respons? I'm sure this company is not all bad, but they can't keep charging people alot of money, send a confirmation email that say a car will be waiting at the airport if they don't have enough drivers or cars- or whatever the reason is?!
Ronnet Patino
Feb 22,2023Booked to 2 trips with this company, on arrival we waited more than one hour, never showed up, reimbursed part of the money, the second trip I requested cancellations days before after the previous bad experience but I still was charged and nobody showed up, havent recieved my money back. SCAM company stay away
Callum
Jan 04,2023I booked a private round trip transfer. Upon arrival to the airport, the taxi was not ready, we were made to wait for about 30 minutes for them to arrive despite having our flight details, then after waiting this time we were told only 1 van was available and we could share with some other people and we’d pay half of the total price for the round trip which we accepted. On the day of our departure I messaged to double check our transfer back was confirmed and they said because we only paid half of the fare our return was not planned for and that we should find alternative transport 2.5hours before they were supposed to be collecting us. This lead to a very stressful end to our holiday as we frantically had to find our way back to the airport, which we ended up having to go half bus and half taxi. I spoke to their customer support and they were not very remorseful or empathetic about the situation they’d caused, they told me I would receive an adjustment in the fee I paid as I only received a one way transfer in the end but I have still not heard back. I would not recommend this company.
Freddy Marks
Dec 07,2022DO NOT BOOK THIS COMPANY. If I could leave less than one star, I would. We booked transportation way in advance. Pick-up was scheduled for November 17th. No show. When we called, we were told the waiting time for the driver was twenty minutes, and we did arrive too late. But we were told to take a taxi and would be reimbursed. That did not happen. Our flight back was scheduled for December 08th. But my wife had an accident, and we needed to change the flight and transportation. We tried to call, But nobody answered in the morning, afternoon and evening. We sent messages and asked for a callback. Nobody called back. We are still waiting! Altogether we paid a fee for transportation in the amount of USD 268. This amount was the net income of the company. No service and transportation were delivered. Total scam
Laura
Nov 28,2022When we arrived we were told our arrival time was recorded incorrectly on their end and we would have to wait hours for our ride...we had just travelled for 30+ hours and were exhausted. They gave us an option of using a 'sister company' taxi and give the receipt to our concierge for full reimbursement...once we tried this the hotel informed us that was not true. This company is a scam, just like any other taxi they tell you not to trust at the airport.
Tahlia Kapinos
Aug 28,2022I'd want to begin by noting that this has been the most seamless, simple, and enjoyable mode of transportation to our location thus far. Our driver drove us safely and swiftly to our destination. I'm extremely grateful to this firm!
Oliver Allen
Aug 26,2022We've been using these guys for a long time. They are usually punctual, polite, and professional. They come highly recommended
Scott Thomas
Aug 23,2022This is the cheapest mode of transportation available from Cancun International Airport. We had to travel from Cancun to the hotel, and that's when I got the finest deal. Pleasant, pleasant, punctual, and professional
Riley Holloway
Aug 15,2022Excellent driver, always on time; I fully recommend them. Everything went perfectly when I travelled with my children. Communication is completely effective. They come highly recommended by me
Joel Jones
Aug 13,2022The driver arrived on time and with a modern car. He carried and uncarried the bags. He was a kind and careful driver
Kai Hurst
Jul 31,2022Excellent experience. Prices are the same as any other taxi service, with the additional advantage and convenience of reserving online and having the vehicle arrive on time. Everything went swimmingly thanks to our excellent driver
Bailey Horton
Jul 30,2022This company provided me with an excellent service. Both drivers were quite professional. The automobiles were clean and well-kept. And the service was delivered on time. I would strongly suggest this business
Jinak Servan
Jul 28,2022Safe shuttle! Our driver offered excellent service!! Cancun Airport Transportation will definitely be used again on our future trip! Reliable service and wonderful folks! Always on time and in good hands with children and family
Riley Lynch
Jul 23,2022They communicate well. I had to be picked up at 5 a.m. for a 9 a.m. flight back to Cancun. They came exactly on time. Excellent to deal with and well worth the money
Ethan May
Jul 14,2022amazing fast service The guy I talked to on the phone always returned my emails promptly, and they had excellent pricing structures. My favourite part of the journey was the amazing driver, who was a great conversationalist
Morgan Butcher
Jul 12,2022great experience with the airport transportation. Excellent service and simple coordination. Excellent communication and dependability. Additional family members were scheduled, and everyone enjoyed themselves
Luca Garner
Jul 11,2022excellent service Our driver was incredibly receptive to our wishes, knowledgeable, and flexible. When we return to Tulum, we will without a doubt employ this service
Sm 48 Mza 9 Lote 4 4B Fracc. De Las Palmas, 77506, Cancun, MX
https://www.cancunairporttransportations.com
Gala Ezker
Mar 01,2024Best customer service. Great prices & service. Easy to cancel and get your money back in case you need. I definetly will use their shuttle again! ❤️