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Reviews 62
Miademad
Jan 27,2021Believed the great reviews of this website to trade in smartphone. Went through the online form to get a value of $120. Mailed it in. Was told they were paying only $30 because of "scratches". The online form did not mention anything like this and the phone was certainly ok to use. So it seems unless your phone is in perfect pristine shape they won't pay the full amount. Won't do any business with this company again in the future.
Dawhnovan Horninger
Jan 07,2021Cell4pets is a great place to send in your unused/unneeded devices. The customer supports is quick and responsive. **UNDERSTAND** that if you send your device in around the Christmas holiday/around the end of the year, expect a tedious and long wait to receive a check from them, as they claim they are overwhelmed with many devices to test, which is understandable. Although I could have sold my device on Facebook/eBay much quicker, Cell4pets donates to a good cause, which justifies the longer wait. During the holidays, it wouldn’t be a bad idea to inform to all that are sending in phones, that it may take longer than expected, I first expected about 4-5 days to get a check, and instead waited roughly 15-20 days. ALSO UNDERSTAND, this was also USPS at fault as well, My payment for my device was sent out and it seemed to have been lost in the mail for about 7 days. Overall, Janet was very responsive and communicated to me very professionally, and deserves a raise. Thank you Janet take the next week off !
Darpan Patel
Nov 29,2020Best place to sell electronics, fast response on emails, gave expected day of payout. Will be the only one we use from now on.
Lauren Jones
Nov 24,2020They are always great about getting back with you if you have any questions. Never doubted anything as far as selling goes. They are extremely friendly and quick! Prices are competitive. Will continue to use.
Darren
Oct 20,2020This is an EXCELLENT company. They provided the highest offer by far. $368 vs. Best Buy's $250. The 2nd closest offer was still only a little over $300. The service was also excellent. They provide email updates and even respond to texts immediately if you have any questions. Very smooth process. I highly recommend this company!
Paiboon Srimahakosol
Oct 12,2020How I could say? How to explain? So. .. However I can't believe They was great service like they were. Never disappointed with, I already try and tell you the truth
Carlee
Oct 03,2020It all sounds good until you send in your phone. Apparently there was a small balance on the phone, which I paid immediately then had it unlocked. All good. This was last week, been waiting on the "testing" update, heard nothing. Sent an email, now told they need a break and will get back to me in 4 days. Someone did contact me today after seeing the review to rectify the situation. They have assured me all is fine with the phone and payment will be Monday UPDATE: I did receive payment on Monday for the phone, and they very kindly absorbed/credited the 3% fee for PayPal. Thank you !
Sam
Aug 20,2020My experience with Cell4Pets was seamless and convenient. After setting up the buyback with them, I was given a USPS Priority shipping label, and shipped it out the next day. The package was received, inspected, and approved by them within less than two days of receipt, and payment was issued shortly after. This is a painless, easy buyback company with a noble cause. I highly reccomend them!
Walid Shaaban
Jul 28,2020The best customer service and BEST QUOTED PRICE online! They are always there for you, by phone or email.... Very nice people!
Gray Parker
Jul 28,2020Very courteous, professional, timely, genuine, and trustworthy responses and reviews of devices. This is the second time we have used their service and are very happy to donate to this cause! Will definitely use again and recommend to others.
Diana T
Jun 26,2020Y'all!! I was so skeptical of this at first but I promise - they are legitimate! The customer service is AMAZING. They practically held my hand through the entire process. I received immediate answers to questions and updates every step of the way. I really cannot recommend Cell4Pets enough. DO NOT THROW OLD DEVICES AWAY! Recycle them using Cell4Pets. It's a win-win!!
Ressus49
Mar 04,2020They acknowledged every step of the transition and promptly sent a check after reviewing the condition of my phone.
CH
Feb 27,2020Easy process! Incredible service! Would definitely recommend!! Had a small hiccup and they worked quickly and went above and beyond to get it taken care of! Will definitely use again!
ML in Indy
Feb 08,2020Great people and great cause! Keep up the good work!
terry beale
Feb 06,2020Easy procedure, excellent communication, fair price.
Jason
Jan 31,2020Expedient service and excellent communication throughout the process. Satisfying result.
Clarence Humphrey
Jan 30,2020Phenomenal service. Communication was smooth and they were very thorough thru the whole process. Definitely will do business with again
Jessica
Jan 10,2020I had a few hiccups while going through the process of selling my phone, some of which were my own fault, but cell4pets was helpful and resolved the issues with great customer service. I am very pleased with the outcome and would reccomend them to others and use them again. Thank you for the outstanding customer service.
Grant Grillo
Nov 06,2019Super painless process. Got an online quote, sent in my device with a prepaid shipping label and was paid shortly after. They made sure to update me every step of the way and were quick to respond with any questions.
4902 Carlisle Pike #234, 17050, Mechanicsburg, US
http://cell4pets.com
Two Russell's
Jan 29,2021Purchased S20+ 5G received and very happy with item, was better than described! Well packaged, and promptly shipped. Will not hesitate to purchase from again. Highly reccomend.