We deliver innovation in retail technology solutions, backed by superior customer service. Our solutions include NCR Counterpoint Point of Sale Systems, Retail Software & Hardware Solutions, Custom Development, Ecommerce Integration, Managed IT & Security Solutions for Retailers and other industries.
The product support people are very knowledgeable and get the problems resolved promptly. If the problem requires a higher level of attention, that is done quickly and the problem is resolved. I have worked with many of the tech support people and they are great people as well as very skilled. I would not hesitate to recommend C&K Systems as a CounterPoint provider.
I LOVE C&K! There are so many people there that have helped to make our business successful. I never hesitate to call you for support because I know any question I ask.... you have the answer. And if you don't, you find someone that does know the answer. The response time is immediate. We have been working with C&K since 2011 and never looked back! Thank you for all your help and never making me feel stupid with my constant barrage of questions!
Support & Questions: Every time I have needed assistance with a question or to get back up and running from a down system they are VERY prompt within minutes with an emergency call back tech person. They also have a wonderful Tip of the Week that is a nice refresher teaching moment(s) or learning something new tidbit(s) that have shown me items I never knew Counterpoint did ( and I have had the system for approx 10 years). Wonderful to learn something new and helpful.
I run a (very) small retail business, and the support staff, sales team and training folks are always there when I need them. It's a load off my mind to NOT have to worry about my POS and peripherals!
Bahaa Gerges
Mar 07,2019I am working with C&K for more three years. I really want to thank the whole team. Also, CounterPoint is the best POS software I can tell after long comparisons with other software. The team is great. Todd the senior sales representative he is a very good person, very friendly and patient even with my too many questions and works out prices to make sure I am comfortable. Always respond quickly and treat my requests in priority. Jeana Thomas and Jennifer Lavallee are very smart, problem-solving, and very good trainers. They helped me a lot with finding solutions to my issues and customized reports. Their professional way of training helped to understand Counterpoint better and work with it smoothly.