Custom Fronts Ltd
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Custom Fronts design and make stylish kitchen fronts to fit kitchen cabinets. Our clean-lined, high quality and sustainable designs don't cost the earth.
Reviews 28
gunselsenol
Sep 19,2024What an amazing experience. First of all the quality and the care in the products is obviously undeniable. But on top of that Custom Fronts have been insanely helpful with everything. Lauren has been super communicative and just made things easy for us during a very stressful kitchen extension experience. I'm super grateful. Thank you Lauren, and thank you Custom Fronts.
customer
Sep 18,2024Custom Fronts specialise in replacement plywood doors for IKEA and Howden Kitchens. But our kitchen was from John Lewis, but the people at Custom Fronts still quoted on replacing our doors.. Not only do their doors look fantastic, the quote was significantly better than their competition. To ensure the new doors and drawer fronts fitted, Lauren from the workshop, went above and beyond to avoid any concerns. I was in the area of their workshop outside Lewis, and took down an example drawer front. Lauren opened up the workshop on a Saturday to meet me. Upon meeting her, I could tell she loved the doors she's creating. She literally effused passion for her job, and small things like the product care package you receive shows that passion. When the time came for the doors to be delivered, Custom Fronts again were flexible and communicative. The next day my kitchen fitter managed to click all the doors into place effortlessly, and that was due to all the hard work Custom Fronts put in to my order. I wish all companies were like this. It's a a cliche, but if I could give more than 5 Stars, I would.
Jane McCarthy
Aug 05,2024The whole process worked really well - from sending the Ikea kitchen design to delivery. Just remember to factor in the time it takes for CF to make them - they were very busy when we ordered ours. The quality of the cupboards is excellent (we close raw cut oak, which has a lovely textured finish). We really love the kitchen and are always complimented on the cupboards.
Michelle Evans
Jul 09,2024I bought the brown European oak cupboard doors for my kitchen and I could not love them more! The finish is perfect and service was great. I needed extra plinths after my original order was sent and the team went out of their way to make sure my project wasn’t delayed. I would definitely recommend the company and the products.
Sarah
Jun 08,2024We are thrilled with the product. It’s so gorgeous. We opted for the brown European oak. Lauren in the workshop was super helpful, sent me pictures throughout the process and was honestly the best level of service I have ever received. The product arrive packed very well and fitted our carcasses like a glove (we had howdens carcasses). If you want your kitchen to have that point of difference and originality opt for custom fronts. You can’t go wrong.
T Clark
May 30,2024It was a long old process from identifying the company to receiving the doors, with additional orders fulfilled as we changed/adjusted our plans (our fault not yours), but we are delighted with the outcome and would certainly wholeheartedly recommend the product, which is of an excellent quality. Thank you for all your care and attention.
Katy
May 16,2024The team at Custom Fronts were super helpful and really worked hard to ensure we got the kitchen we wanted. The quality is exceptional and whilst it took a little longer than bigger high st places, the final look is so much better. We felt the team really went the extra mile to make sure we got what we were hoping for, letting us see samples and the door slabs before cutting and sending them out. We couldn’t be happier.
Jonathan Greenwood
Mar 07,2024We had a very positive experience with Custom Fronts. We went in and met the team in East Sussex and saw the workshops. We chose their walnut fronts, and then received a detailed information pack with a full cutting list and design. They are a small team and I do think they sometimes struggle with communications a little but we were delighted when the fronts were delivered on time and completely to the correct spec. They look terrific and when it counted they were there to help with any questions about the installation. Thanks to everyone for doing a great job.
Simran Sandhu
Mar 05,2024We chose custom fronts over other very similar suppliers such as Holte and Plykea (who friends had a great experience with) because we trusted them and loved their independent boutique positioning. We also fell in love with their beautiful designs! However, as soon as we transferred the money in full (almost £10k which could have been in investments until now) the communication from them dropped off a cliff… is this is a business directive to be pushy to make the sale and then treat paying customers really poorly? Firstly, we received a chaser email from them ON THE DAY THEY WERE CLOSING FOR CHRISTMAS to say we needed to send an updated IKEA plan or they could not place our order. What was ridiculous about that was that all we wanted to do was remove a cabinet, so very shocked they couldn’t place the order regardless and also shocked they couldn’t chase us further in advance. As soon as we received the email we responded and met the deadline for the order, but we never heard anything back! I think we must have sent around 10 emails in January with no response… only managed to contact them via calling when their sales contact said she has responded when she clearly hadn’t …. Why lie ??? Secondly we still have not recieved a CAD line sheet from them so I’m concerned reading other reviews that our order will be incorrect! Anyway they promised the order was all on time and now we are over 2 weeks past the deadline with no clear comms from them on when the delivery is actually coming… and we are going away next week and this has caused so much undue stress. Please please please do not be fooled by their sales tactics… just avoid this company and save yourself the stress
Daniel Parker
Feb 22,2024We were lucky enough to discover Custom Fronts and use them for our self build property. What an absolutely amazing product and fantastic team. Ian and his team have been so diligent with incredible attention to detail. I could not recommend this team enough. What a wonderful small business. Thank you so much for our incredibly beautiful bespoke kitchen.
Taz
Feb 19,2024I am trying to place an order with them - I call and call and press the option to speak to the sales line and no-one ever answers. I leave clear messages to call me back and again no-one ever does. This isn't just an isolated occurrence today - its an ongoing issue. I am wondering if they are out of business. They may well be brilliant if you can ever get a response from them but I am losing so much time with no response I am about to try someone else. A shame as the product looks very good.
Lauren Wakefield
Feb 13,2024We received our custom fronts for our Howdens kitchen a few weeks ago and I couldn’t be more thrilled. They are so beautiful and the craftsmanship is outstanding. There is a long wait time for these but this was explained to me during my first consultation with Molly and I was happy to wait (they’re definitely worth waiting for!) I also have to give special kudos to Lauren, the studio manager there, she has been nothing but kind, understanding and helpful. She went above and beyond to help me when I had some problems and I couldn’t be more grateful for the attentiveness she showed me! Overall I’m so happy and I couldn’t recommend this company enough!
Charlie
Jan 29,2024Excellent customer service and beautiful product. Very happy with every element of the process. The team were great and really accomodating of our needs
Claire Grabiner
Nov 30,2023We ordered walnut fronts for our kitchen carcasses and the quality is absolutely outstanding. The whole team went out of their way to ensure the products reached us in perfect condition and were super helpful (bearing in mind we altered things as we went along!!). The final product is a kitchen that looks and feels exceptionally high end. Thanks to Molly, Lauren and the rest of the team.
Jessica Turrell
Nov 23,2023I don’t normally leave negative reviews but I’ve run up against a brick wall trying to get the issues with my order resolved. The initial contact with the company was great but once I had paid my deposit it became really difficult to get prompt replies to my emails. The lead time was very long (but I did know this from the outset) and the company were very reluctant to guarantee a delivery date which made liaising with my fitter really hard. Once the fronts arrived I was very happy with the quality but there were a number of errors which I informed the company of. These included a missing panel, a shelving unit that was not as deep as requested, and doors that were shorter than agreed. I have had a bit of back and forth but now, despite a number of emails, there has been radio silence for three weeks. This is very disappointing as the project was expensive and remains unfinished. I think the company might have expanded beyond their capacity to work accurately and that internal communications are not what they might be. So, despite the quality of the product, I am only able to give two stars for my experience with Custom Fronts, but hope that they are able to resolve my issues very soon.
Martin
Nov 22,2023We fitted birch ply fronts ,from custom fronts,last year ( which looked amazing) and after 9 months some marks began to appear. I contacted custom fronts and spoke to Lauren who said it shouldn’t happen and would I send pics. After trying to remove the marks( with a cleaner supplied by cf) to no avail, Lauren informed me my fronts would be remade and refitted by them. They fitted them today and they are superb. This level of customer service and genuine care for their customers ( even after over 12 months) is unprecedented as far as I’m concerned. In all honesty I was stunned, but dealing with Lauren and having our new fronts fitted by Ian ,the director!( and of course Olly) I realised this seems to be par for the course for customer fronts. They care deeply and take pride in every aspect of their business and definitely care for their customers from first contact til ,as in our case, well into the future.
Ana Barandalla
Nov 16,2023Custom Fronts have done the fronts for my Howdens kitchen carcasses, and I cannot be happier that I chose them. The products themselves are of outstanding quality - so perfectly polished and finished that one stares at them in wonder of how it can have possibly been achieved. The fronts arrive carefully packaged, and with instructions that make it a child’s play to fit them. Note though: your fitter might think that they are above instructions. Don’t let them. Insist that they heed them. It’ll make the difference between, e.g. the grain of the wood all being in its natural pattern, or a mismatch (although that has its charm too). Their customer service is also second to none. A horrible IT glitch messed up my order at the eleventh hour. The entire team came to the rescue, and did not rest until absolutely everything was put to rights, even when that involved considerable time and resources on their part. All of this was done entirely willingly. I’ve been left with the impression that these people don’t seek to please their customers only because it is good for business; they also genuinely care about making their relationships with customers mutually rewarding, and - if it doesn’t sound too grandiose - about adding more beauty to the world. They’ll have me back at their door for any other project to which they can contribute.
Conor Bevan
Nov 14,2023Very happy with our cabinet fronts. They look amazing and Lauren was a pleasure to work with.
Anna
Jun 16,2023Really happy with the end result. There was a little bit of chasing required in the early stages, but once we were through to the factory the service was much better. The attention to detail and quality was excellent and Lauren went above and beyond in the factory to get our order how we wanted it and on time. My only slight recommendation would be to sticker the side of the panel that is the 'good' side as my carpenter installed a few the wrong way. A simple thing that would mean it's not left to personal choice and the correct side is always used.
Units 34/36, Bridge Farm, Barcombe Mills Road, BN8 5BX, Lewes, GB
http://customfronts.co.uk
Lindsay Trombley
Dec 14,2024I am puzzled by the positive reviews here, because my experience with this company has been abysmal. I placed my order 13 weeks ago (and paid upfront in full!) on the promise of an 8-week lead time. After 7 weeks when I started asking for a status update I received no responses to my emails and no one picked up the phone when I called, to the point that I worried the company had gone out of business. I spent the next 5 weeks trying to contact the company to get updates on my order, emailing multiple times per week and calling as many as 10 times per day, and receiving infrequent and mostly unhelpful updates. Meanwhile, our entire renovation was delayed as a result of this, and we were having a very stressful time and spending a fortune moving our young children from one temporary accommodation to the next. I have finally received my order and it’s not even right. I requested hand-routed handles for my order and sent them a photo of my old kitchen so they could see where the handles were located on my old cabinets. Absolutely inexplicably, they have cut handles only in the lower cabinet doors and not in the upper ones. Why on earth would I want handles on only half of my cabinets? Now it’s certain that our renovation won’t be done before Christmas and it’s 100% the fault of Custom Fronts. Supply chain delays I understand, but total unresponsiveness to customers who have paid upfront is unacceptable. This experience has been so stressful I wish I could erase it from my memory.