To leave a review you need to be logged in
Welcome to C W Sellors Jewellers. We are an independent family run jewellers, established in 1979. As one of the UK's premier jewellers we specialise in producing handmade fine diamond and British gemstone jewellery. Discover the most sought after luxury and branded jewellery and watches, shop in store and online with free UK delivery and up to 4 years interest free finance available.
We are an authorised stockists of premium luxury brands including TUDOR, IWC Schaffhausen, Faberge, Breitling, Chopard, TAG Heuer, FOPE, Messika, Roberto Coin, Montblanc and many more.
With over 40 years of experience our dedicated team of highly trained watch specialists, are on hand to offer expert advice, working closely with our suppliers to offer you the finest selection of highly sought after fine jewellery and luxury watches.
Reviews 826
Stace
Jun 07,2024Bought a watch in March, service during purchase great! Unfortunately watch is faulty & keeps reseting itself ,so after many times of trying to recharge & reset incase I was being stupid , so gave up & emailed cw sellors regarding issue & still awaiting a responce
An angry local
Jun 07,2024Really dissappointed as I wanted to support a local company. But after this experience, I definitely will not be using them again, nor recommending them to friends and family. The product I ordered took over a month to arrive (making it late for the birthday is was intended to be a gift for). After it did arrive, the complimentary gift the company offered me in compensation never arrived (still have no idea where it is, seemingly neither do the customer service team when I spoke to them). Finally, I had to send the original product back as it was not as I originally expected it to be (larger than the product picture indicated) and had to pay for postage - so, I am currently out of pocket for a product that was no suitable and I no longer have.
tracy clayton-marshall
Jun 06,2024Jack was superb at helping us obtain the perfect ring for our engagement. Customer service was second to none. He made the process very simple, the ring came earlier than expected and was sent to our home at no extra cost to us. We will definitely be back for more from the Roberto Coin collection stunning jewels and definitely my new favourite. Thank you so much for making our engagement so special
joanna heywood
Jun 06,2024The Whitby shop is delightful, good choices great staff. Love the watch. I bought two lots of earrings on line. Love the product. Hate the delivery firm. Both times I stayed in especially but the said I was out, either they didn't bother to knock/ring or they are very unreliable. Won't buy on line again.
Ruth
Jun 05,2024Ordered two pieces of jewellery in a bank holiday sale, one item arrived within a few days. This was delivered by DPD and looked as if it had been stood on at some point, thankfully the item was undamaged, I fed my experience back to CW Sellors. My main complaint is I’m still waiting for delivery of my second item, at no time have I heard from their customer services department informing me that there would be a delay along with an anticipated delivery date. Despite contacting them several times by email and phone I still haven’t been given a date, they are quick to take your money but their customer service department don’t keep you updated on your order progress. After this experience I doubt if I will use them again.
Hazel
Jun 05,2024Well packaged- efficient service - brilliant price and gorgeous ring
Jennifer Barrington-Evans
Jun 04,2024Outstanding service at the Matlock branch. Great customer service. Chrissy was so helpful and we found the perfect gift.
Rob Williamson
Jun 04,2024Watch strap for the watch I purchased is too small/ tight, no option for larger strap, emails to customer services remain unanswered for more than a week. Really disappointed, buying a new watch is normally a really good experience (I have a nice collection of luxury watches). With CW Sellors I have been left disappointed by the customer service (post sales)
JMF
Jun 03,2024Wanted to buy a Bell & Ross watch - without going into specifics, a lady named Harriet went well over and above expectations to make it happen, which I am very grateful for. I have a collection of numerous watches that I have traded and built up over the years, which has necessitated dozens of sales and purchases, but the service received here stands head and shoulders above any received elsewhere. Thank you.
Barbara Marsh
Jun 02,2024Beautiful jewellery delivered to the store on the promised day. Chrissy ensured I was happy with my purchase before I left the shop as I had ordered online so hadn't seen the piece 'in the flesh' as it were! This wasn't the first piece I'd bought on line and I always find the images, description and specification top rate. I buy with confidence and have never been disappointed with the item bought. All of the staff I have interacted with over time both in the Matlock shop, the main office and the Chatsworth shops have been knowledgeable, helpful and a real pleasure to interact with. Shopping with Sellors is a wonderful experience.
Angela Watson
Jun 01,2024Ordered a Georg Jensen Miniphant money box for a child’s dedication ceremony. Not only was it a very competitive price, it arrived via Royal Mail in a couple of days. Beautifully packaged with a lovely card and the words we had chosen in a beautiful font. If this level of service is from the company online, it must be amazing visiting their shops! Can’t thank you enough xx
Brendan Higgins
Jun 01,2024from order to delivery, and after delivery asking if everything was satisfactory, thats the way shopping expensive items used to be…..perfect….highly recommend
RIch S
Jun 01,2024Beautiful watch, purchased online. Great customer service and communication, with a personal touch. Very impressed. Thank you.
MANUEL GARCIA
May 31,2024Excellent services
Customer Marie Bailey
May 31,2024Friendly and professional staff Beautiful products and I highly recommend the shop Updated me on delivery
Debnam
May 31,2024Lovely jewellery thank you
Consumer
May 31,2024First time customer with C W Sellors. Ordered a Tissot PRX, it was delivered in two working days, looks great. Customer service is swift to reply and more then happy to help. I would use them again. Cheers Gus
kieron duggan
May 31,2024Perfect customer service. The watch I bought had a manufacturing issue and they organised the return of the watch and promptly refunded my money. I opted for a refund as I moved abroad…I was then in a position to have the watch delivered to me in n the Middle East…they delivered the watch to me abroad, free of charge and sold it at the original discounted price for the first watch I purchased, even though the special offer had already ended when I made the second purchase. Good communication and service throughout and the watch delivered with ease
mrs L clinch
May 31,2024Great service, speedy delivery, really happy with my new earrings. Thanks. 😁
Ronald Brown
Jun 09,2024Initial quality problem which delayed delivery but was resolved very quickly and a newly manufactured product was supplied in time for a specific date of a significant celebration. The jewelry is superb and came gift wrapped,well done all round