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DBS Check Online (dbs-check-online.org.uk) is an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. With DBS checks typically completed in under 48 hours, DBS Check Online is renowned for being Rapid, Trusted and Secure.
Reviews 146
Angie
Aug 01,2023Doesn’t tell you that it’s a third party check system and wants to charge £83 instead of the standard £18. Don’t be caught out! Bordering on the scam
Mirosław Talik
Jun 01,2023Would give 0 star if possible. Absolutely ridiculous service . I'm waiting for my dbs check 52 days already and I can't see the end. 9 days ago I phoned them to ask what's going on, someone pick up the phone only to say they have experiencing high volume of calls and someone call me back as soon as they can... still waiting.... I found online that averagely it takes around 2 months (may be less may be more) which for me is completely ridiculous nowadays, in digital age. Ignorants and one more time ignorants.
count bobular
May 19,2023I applied for a DBS on April 6th through an agency. DBS claim to have only received it on April 20th (I don't know whether the agency or DBS are lying to be honest). I would not put it past either of them. It used to take two weeks, but it's now May 19th and I still haven't received my application, and I still can't work. They claim it was sent off in the post on May 16th, having called them, having called them I have established they have sent it second class and it will take a further 5-7 working days. Not content or taking over a month to do the DBS check, they are so tight and stingy they won't even pay the extra 42p for a first class stamp, even though we pay £38 for the whole service. You'd think there would be some kind of incentive to get the certificates out faster when you know there are delays in your service, that you literally charge for, but no. I am out of pocket £100 a day, every day I cannot work, and they've decided to prolong this, all for the sake of 42p. DBS also refuses to chase up the police force carrying out the check for 60 days, meaning people waiting for their certificates have no accurate time-frames for when they will be able to start work. I should have started my new job on 4th May, but I still haven't been able to. I imagine some employers eventually lose patience as well, and people lose their jobs over this.
Luís García Montes
May 18,2023The DBS Check Service exceeded my expectations. The process was smooth, the website was user-friendly, and the customer support team was responsive. I received my certificate quickly, which was essential for my employment requirements. Highly recommended!
Matt Dumas-Bowden
May 04,2023I am still waiting for my DBS check which was paid for on the 22 March. I start a new temp position in a School on the 15th May and without it I cannot start and will miss out on work. It appalling and unprofessional not to mention Anxiety inducing.
JULIAN WARD
Apr 19,2023Terrible, ridiculously over complicated.....it's hardly CGHQ ....get a grip gov, pay your contractor for producing USER friendly pages not this silly stuff
Ben
Mar 17,2023They advertise the E-certificate and all the info within 24 hours. Called today - they don't do e-certificates anymore but still believe its worth £80 for the not-so 'rapid service' instead of £18 direct on Gov website. Please do not waste your money.
Mark prowse
Mar 03,2023Do not use this company, they are con artist's. Useless
Michal Przybyl
Feb 04,2023Fraud! Paid for 3 check and no one id getting back to me.
daniel mcalpine
Jan 16,2023Useless slow system. How on earth it takes over 2 months to print and provide a report is beyond ridiculous. Started the adoption process and this has held us up and now unable to progress. Do they realise how much these delays impact peoples lives. It’s still waiting to be printed after it was completed 2 weeks ago. Disgusting service.
Veronica Reese
Dec 20,2022Excellent service received from Craig at DBS Check Online UK
Camelia CB
Nov 20,2022Customer service is full of arrogant people. They don’t want to deal with you. I had to call over and over again just for a basic password reset that was going wrong from their system, system which by the way works very hard and it’s full of errors. I finally got to speak to a wonderful lady who I felt was actually engaged in helping me out, so the 2 stars are just for her. There are good people out there, just very rare.
Dora
Nov 15,2022HOW can these be reported and jailed??? How much money they stole from people? Totally fed up that nobody does anything against these scammers and they are registered on companies house as a legitimate company - how????
AbdulAzeez
Nov 14,2022Scammer!!! This company is a scam. Please don't use. I paid them £88 for DBS check and they never got back to me. For DBS check visit the official UK government website to get a genuine link. DBS CHECK ONLINE is a scam. I contacted my bank to get my money bank.
Louise
Nov 11,2022I have just written to their managing director THIS IS A SCAM ... DO NOT USE THIS SERVICE ... IF YOU ARE IN SCOTLAND USE DISCLOSURE SCOTLAND AND IF YOU ARE IN ENGLAND ASK DISCLOSURE SCOTLAND IF THEY CAN DO YOUR DISCLOSURE FOR YOU. THESE PEOPLE ARE CRIMINALS ... DO NOT USE DBS LIVERPOOL RUN BY ERIC ROBINSON. IF YOU GET SCAMMED AND LOSE MONEY, TRY TO STOP THE PAYMENT AT YOUR BANK, REPORT TO THE POLICE, WRITE AN EMAIL TO THEIR COMPLAINTS EMAIL AND CC IN YOUR MEMBER OF PARLIAMENT, YOUR LOCAL TRADING STANDARDS/CITIZENS ADVICE FOR CONSUMERS, AND THE HOME OFFICE. THE ONLY WAY TO STOP THIS IS TO SHOUT LOUDLY ABOUT IT. POST SCRIPT ... DBS IN ENGLAND HAS BEEN CLONED, THE CLONED DBS USES A FALSE SUPPORT EMAIL ADDRESS FOR SUPPORT TRUST PILOT WILL NOT ALLOW ME TO TELL YOU WHAT THAT IS. TRADING STANDARDS ARE HANDLING THIS PLEASE CONTACT THEM ABOUT YOUR EXPERIENCE. ALSO CONTACT THE HOME OFFICE TO ASK WHY .GOV SERVICES ARE NOT SECURE NOTE ... IT IS IMPOSSIBLE TO OFFER A FAST TRACK DISCLOSURE ... THAT IS A SCAM.
P M
Nov 10,2022Disgusting and shambles of an experience, the public are paying for the service. They wonder why the health service is on its knees when you have to wait over 2 months without being in work. Honestly an absolute shambles of a service.
Lucy Osborne
Nov 04,2022Again, another frustrated and stressed customer. Applied for basic DBS on line, uploaded my passport and utility bill, as requested, was charged £73 for initial application and £13.20 for privilege of uploading my documents. Took my money then received emails saying ‘upload documents’ and requesting another payment. Impossible to talk to anyone. Want to start my new job, I need to money to pay the gas bill after all, but no DBS certificate, no job. This government has ruined this country.
Sat
Oct 26,2022If I could have given less then one star I wold, the most disgusting and useless service ever but hey this is the uk where you pay tex and give salery to this people and in change whan you aspect a decent service you have to face the worst you can find if looked on service provider in any other country
Conor O Neill
Oct 19,2022Worst company I’ve used for DBS checks. Paid on Thursday 6th Oct for Urgent @ £108 for fast service - I was still waiting to the 11th Oct and I then requested a refund. I then told ‘ We regret to inform you that you are not eligible for a refund as we have begun processing or processed the service to you which we charge the fee for’ I am still waiting on a reply to my email on 14th Oct…. Complete joke stay clear.
20-22 Wenlock Road , N1 7GU, London, GB
http://dbs-check-online.org.uk
Mezin Hesen
Sep 05,2023worst service I have ever received. ignorant and careless, Now is 7 days All stages completed just printing left, they have not printed!!! spoke to them and said printing needs 5 days. it is one click and nothing else. I can not work for 2 months now just because of them. better to apply benefit than this horrible service and start working after 3 months.