To leave a review you need to be logged in
Our experienced and friendly customer service staff is here to assist you! We will guide you every step of the way in selling your diamond, answering all your questions and offering sound advice.
Reviews 64
Don Entlich
Feb 20,2016Diamond Lighthouse was selected after reading a few reviews. Filled out necessary info and had Tania follow up with the way things were to proceed. In short the entire process and transaction was as Tania described. 4 offers were received within a few days with the 4th being the final which I accepted. Payment followed within 2 days with Tania following up to confirm receipt of payment. Diamond Lighthouse acted in a most professional manner and I will use them again if and when the opportunity arises.
Christen Holder
Feb 02,2016This company was very easy to work with. Everything is completed with total transparency so you should have no hesitancy sending your jewelry to them.
Alex
Jan 30,2016Easy process, very good experience, no issues at all.
Rebecca Hull
Dec 16,2015I was apprehensive about selling my diamond on line but Diamond Lighthouse made me feel very secure every step of the way. They were transparency itself. My stone was sold, the money in my account, everything happened just like they said it would. They called and e-mailed frequently to be sure I was aware of what was going on. I would deal with them again in a minute.
Cam Ewing
Dec 11,2015Diamond Lighthouse handled the selling of my ring smooth, easy, and effortlessly. Any questions I had there was always someone available to answer them. They kept me updated every step of the way with their great online portal. I would use them in a heartbeat to sell any of my diamonds. Totally professional and trustworthy.
Lindsay Valentine
Nov 25,2015Selling a diamond is a little bit of a bummer because the retail price of diamonds is so inflated that reselling them is depressing as a consumer. It's hard to see the diamond industries clever supply and demand tactics reflected in your own wallet. Overlooking that single aspect, doing business with Diamond Lighthouse was a breeze! The process was very simple and straightforward. The only hiccup I encountered was I never received the video of my diamond being appraised, which would have been comforting to watch. I received 5 or so offers and took the last one. I suspect the offers aren't really from other agencies, but merely a negotiation tactic to get you excited to sell your diamond. Nevertheless, the less than 25% of what I paid retail for the ring didn't shock me and I accepted the offer. Additionally, I was told that a melting fee was "waived" when it was later revealed that the buyer was simply going to purchase the ring as is and not just the diamond. I thought that was a bit dishonest, but I suppose that's to be expected as well. Moral of the story: selling a diamond sucks, but doing it through Diamond Lighthouse is a pretty easy process. Good luck!
Elsie
Nov 24,2015I traveled to NYC because I was very skeptical to send my wedding ring and wedding band by mail to a company that I had found online. I figured that by going in person I could make a better call to see if I could truly trust them with my valuables. They explained the process to me thoroughly and not only did I feel assured that my diamond was in safe hands- I left confident that they would get me the most money for my ring. Within a couple of days I had a great offer which surpassed my expectations! If I were to do it again though, I would save the money on the trip and have mailed it directly to them. The staff is not only extremely friendly but they know how to do their job well. I couldn't have had a more positive experience with Diamond Lighthouse from start to finish.
Sandy Zagorski
Oct 21,2015I'm not going to lie, the fact that I had to blindly trust a company and ship my diamond to them, was very frightening. Melissa reassured me every step of the way. I was relieved when it was delivered. The process of evaluating my diamond, was just as indicated on their website. They really do take all the steps necessary, to put your mind at ease and to assure that there is no shady practices taking place. In the end, I didn't sell my diamond and the return process was just as efficient as the beginning process. I would, without a doubt, use Diamond Lighthouse again and would highly recommend them to anyone with the need to sell their jewelry.
Luis Dovalina
Oct 16,2015That was a exelente experience to sell our daimond for the 100% for the value others company's they offer 20% the most the 50% if you are lucky thank you Luis
Velma Miller
Oct 15,2015Excellent service by Melissa! Questions are answered immediately and the service was outstanding. Would definitely use Diamond Lighthouse again and highly recommend them! They really do a great job of getting you the highest price possible for your diamond. Very satisfied.
Melissa Vandorp
Aug 26,2015I have never sold anything online and was leery about using Diamond Lighthouse, however, each step of the process was professional and easy. Melissa helped make everything go as smoothly as possible. I had a small issue with my check that was issued, but Melissa responded quickly and swiftly and the problem was taken care of immediately. I would use them again!
Brian Waller
Aug 26,2015My experience with Diamond Lighthouse was excellent. The professionals at the company did everything advertised to get me the most for my diamond!
LA Desilets
Aug 12,2015This company was great in the aide of helping me sell one of my diamond pieces. They worked with me to give me the best price possible and even asked for my opinions of what I would be expecting from them. They actually do care and Melissa was great to work with. If I do have other pieces I would highly recommend this company to anyone as I would be more than happy to work with them again!
Gordon - San Jose CA
Aug 11,2015I was very happy with my experience with Diamond Lighthouse. Everything was handled quickly and professionally. I would definitely recommend them to a friend!
E Williams
Jul 24,2015I was a bit hesitant and skeptical to use an online company to sell my diamond, but after shopping around I settled on Diamond Lighthouse. The experience went smoothly and was handled very professionally. Melissa's customer service was terrific and I am very pleased with the offer I received.
Carol Delagarza
Jul 16,2015My experience with Melissa was very good. She kept me informed and answered all questions in a timely manner. Though I chose not to sell my ring she handled it very professional. My experience was excellent.
Caitlin
Jul 07,2015My Father-in-Law recommended this to me. I was honestly skeptical at first but Melissa and her team were very helpful and put mind mind at ease. The evaluation was very thorough and any questions I had were answered.
Michelle Paskvan
Jul 02,2015Working with Melissa was wonderful! She was always available and if not someone else always was. My diamond was sold in a record amount of time and payment was received within 2 days. Overall is was an excellent experience and I would recommend them to ANYONE looking to sell their diamonds! Thanks girls!!!
Edward Freeman
Jun 27,2015At 72 years old, I had no idea what to expect in trying to sell my wedding rings in order to purchase a new ring for my Mattie. This is when an unexpected event occurred. Melissa at Diamond Lighthouse greeted me and her professionalism was present in our conversation. Her kindness was the unexpected in her voice. She guided me through the events that would occur over the next few days, and they occurred exactly as she said. Not too many times in my life had I heard a voice with a smile on it, and this was one of them. Great job, Melissa, you keep smiling, it warms the heart of an old man at the other end of the line. Edd Freeman
15 West 47th Street, Suite 1006, 10036, New York,
http://www.diamondlighthouse.com/
Kathy Green
Feb 26,2016Trustworthy, prompt, friendly, expert service. Easy to contact, amazingly quick response. The best service I have ever received. I would recommend this company to everyone. They stay in communication with you and explain every step. More than happy with the outcome.