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Reviews 20
Dobrea Andrei gabriel
Nov 27,2024Yes im operator machine
Bethan Williams
Oct 04,2024Extremely DISSAPOINTED with Emplas for their complete lack of responsibility regarding the failure of all four windows in our home. These windows were installed just two and a half years ago as part of a new build, but now every single one is faulty. The builder’s warranty (Curo) has expired after two years, and Emplas claims their warranty is also only two years, so they're unwilling to help—even though every window has its own individual issue. One of the most concerning problems is with a fire exit window, which has locked itself shut despite being properly maintained. This is a MAJOR SAFETY RISK for me and my partner in case of a fire. Another window doesn’t lock at all, meaning it can be pushed open even with the handle down, creating a SERIOUS SECURITY RISK. Most insurance companies wouldn’t accept a claim with a window that can’t be secured. At the back of the house, another fire exit window’s lock is permanently stuck, and it feels like it could fail at any moment—leaving us with no fire escape options if it does. The fourth window is so stiff that if we try to open it, it’s likely to break just like the others. We’ve had multiple repair companies come out to quote for the repairs, all stating that the locks used were of cheap quality and not the standard locks used within the industry. These repairs will cost us hundreds of pounds, and Emplas is doing nothing to help. They recommended two local tradespeople in our area who use Emplas products, so we reached out to them for help. The first contact number was invalid, and the second company only supplies windows, meaning they couldn’t handle repairs. This ended up being completely unhelpful. Additionally, I came across another 1-star review where the customer was offered a "replacement lock free of charge," despite the hardware being outside the 2-year warranty. This raises the question of double standards—what exactly determines whether you're eligible for a replacement or not? I cannot recommend this company at all—poor quality products and poor customer support to back them up.
customer
Oct 01,2024Very disappointing to find that Emplas are refusing to repair the failed patio door (that has failed in a manner that presents a danger to life fire hazard). The door was supplied with a new build property and the developer (CALA Homes) warranty (2 years) has run out. One would assume the EMPLAS 10 year warranty would hold true - but no they have so far refused to assist in a matter that would cost them pennies to remediate versus the hundreds of £ it will now cost me to remediate.
Mrs F Enoch
Sep 25,2024I am being very generous with the 1 star !!!! Have a house built 2 and a half years ago with windows installed by Emplas . Multiple windows do not now open properly and catches are stuck or loose. Have complained to Emplas who say the warranty is only 2 years so will do nothing to resolve the problem even though there is obviously a defect with the product.( one of the windows has barely been used) I would definitely not buy from this company unless you want to replace handles/catches every few years! There are only 16 reviews on this site and 5 of them are 1 star .... need I say any more?
Mark Swain
Aug 06,2024The Emplas Customer Service is always professional & friendly. Whenever we have an issue the staff at Emplas respond quickly & deal with the matter efficiently.
Dave Simmonds
Aug 01,2024There flippin awesome,,
Kay
Jul 31,2024Many Thanks to the Emplas team of drivers that delivered our frames & glass last Tuesday. What a great team & an asset to Emplas. They turned up on time in an Emplas branded lorry neatly presented in Emplas uniform. They quickly assessed the area outside of our unit & parked the lorry in a way to make unloading efficient, whilst being mindful of other businesses on the industrial estate who needed to move around the site. Both drivers were cheerful, friendly & once they had confirmed the order with us they swiftly set about helping with unloading. There was a constant flow of good humour & willingness to be helpful. They genuinely seemed to enjoy their job & that showed in their behaviour & attitude towards the task. Thanks Emplas
Brett Wittam
Jul 28,2024I emphatically recommend Emplas, quality industry leading products with top customer service and support.
Aaron Davies
Jul 26,2024Using there in house window designer is easy. If there are any issues or needing some advice on products or your order they are always there to help. Our customer support agent Hazel is always friendly and quick to assist when needed. The products come in when requested but if there are any problems with the order, they are quick to inform and confirm then next date it will be in.
Tony �Holliday
Jul 25,2024Quality products, reliable service and very helpful staff. Helen Farden is an asset to your company. Also great marketing support.
Paul Cahill
Jul 25,2024very sound informative company
Stuart Loader
Jul 25,2024Generally good service. If there is an issue there is always someone who is able to sort the situation quickly.
Thom Emerson
Jul 25,2024Emplas are a reliable professional supplier and manufacturer. Staff are knowledgeable and helpful, product quality excellent.
Robert Owen
Apr 26,2024Out of the 14 new windows we had from emplas only 2 of them didn't have defects. The replacements even came with more defects, the replacement of the replacements came with defects. Doors won't shut properly due to a manufacturing issue with the seals. We had a rep out to look at the defects 'its all within tolerance' was all he said but he did agree to replace a window which was bowed by more than 6mm. The replacement came with a big chip out of it! Absolutely useless. Cheaply manufactured rubbish.
Kit Kat
Dec 01,2023The most unprofessional and dysfunctional company I had to deal with. can purchase the right part and asked me to wait all day long for the engineer who then came to my house and just sat there telling me he has not got the right part in hand ... Their windows are awful and so is their After Care team.
alan hamilton
Nov 22,2023Having read the negative reviews about Emplas, I thought it only fair to set the record straight. Emplas are a manufacture and supply company and do not carry out installations which is where most of the negative comments seem to be based. We have been using Emplas as our main supplier since 2008 and must say they are the most professional outfit we have ever dealt with.
Peeko
Jun 30,2023I have a new build from TW which Emplas is responsible for all Windows, including the bi-fold doors. The bi-fold doors are poorly installed. Have asked Emplas to visit couple times but never get fixed. The bi-fold doors are unable to lock recently, have submitted tickets through TW. The Emplas contact is not responding at all for weeks. Really not recommended if you have a choice
Andrew Flatres
May 01,2023What a joke. Bi folding doors measured up short, and other manufacturer faults. Trading standards is now getting involved. Please avoid the stress and stay away from this uneducated company that has no quality assurance nor customer service.
Mel Tew
Jun 24,2021I wanted to thank Mike for his tremendous knowledge and experience today as he helped us choose our new front door. He was patient and couldn’t do enough, really explaining everything so well. Also, the showrooms were very spacious and full of amazing products. Prices were great to. Well done Emplas, looking forward to having our new front door fitted in future weeks.
Kenneth Palmer
Dec 09,2024I needed a window pane replaced because the seal had gone and I had condensation in-between the double glazing. I contacted EMPLAS and was dealt with by Stacey Moore, Commercial Aftercare Co-ordinator who was helpful and dealt with this matter swiftly. A repair was arranged and the windowpane has been replaced. Good aftercare and customer service.