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First Impression Doors & More

Hosted by David Simmons

4.5 (9 Reviews)

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Visit our beautiful showroom (open to the public) to browse our unbeatable selection of home improvement products for your home, including doors, windows, millwork, and more! We pride ourselves on providing quality products and great service to keep our customers coming back for all of their home improvement needs!

Reviews 9

4.5

Out of 5.0

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Brian Gardner
Aug 25,2023

Horrible experience. I ended up having to hire my own carpenters to fix the doors that I bought from them. $10,000 spent on doors and Randy wouldn't return my call or respond to my emails. Run fast and far from this place. Here is a list of what went wrong - it's pretty sad... • 4 doors came completely damaged. Two were sent for repair and were damaged AGAIN on delivery. I ended up having to pay my own carpenters to fix the doors. • I never received the door that I ordered for the linen closet. I ended up making my own door out of cabinet material. • None of the doors came with roller catches or even the cutout for them. We had to cut the tops of the doors and install. • My pivot hardware was never installed in the one door even though I was charged for it. Then the hardware was lost and finally after many calls/emails/texts it was found and delivered back to me. Still never installed in the door and no cutout from the factory. I had to do all of this. • 2 of the doors came warped. • Almost half of the screws were missing from the hinges. When I inquired about it – I was told that you guys ran out of screws, so you put in as many as you had. I ended up having to buy my own and install them. • A couple doors have both gold and silver colored hinges on the same door which is weird. I ended up swapping for the same color/matching hinges. • One door was made with the incorrect swing. • More than half of the doorstop was installed backwards. On the same door (out of 3 stops) you might have two that have the rounded edge showing and one that has the 90-degree edge showing. It was all over the place. I don’t think a single door had all of the stops in the same direction. • 2 doors had the incorrect jamb size. We had to custom make our own jambs on-site. In response to your reply - the refund amount was for a missing door. Shawn committed to me that the other items would get repaired and never did. You are lucky that you aren't getting sued.

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Armijos J Cabinet Designs LLC
Feb 12,2022

Best business and personal relationship, I love it’s personal

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Douglas
Sep 06,2021

High quality product and a professional crew to install, thank you so much.

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Salvatore
Sep 03,2021

Quick response and great customer service

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Cheryl T
Sep 03,2021

I bought a beautiful door from First Impression Doors & More. I explained what I needed and they worked with me to get what I wanted at a price I wanted to pay. The delivery was easy and fast.

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Gaston
Sep 03,2021

We had a fantastic experience with the First Impression team. Chris is stellar. The transparency and attention to detail easily separated them from the rest. I’m the midst of the slew of supply challenges, they stayed nimble with trying to secure inventory. The fact that they were willing to recommend other businesses in lieu of inventory shortfall says it all. To be honest, our decision to wait for them to get inventory was predicated on their integrity and trust. Absolutely plan to come back again as well as recommend to friends.

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Consumer Name
Sep 03,2021

The best product with super customer service

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Alvaro Delgado
Sep 02,2021

This company was a pleasure to work with especially our sales rep Stanley who walked us through everything step by step and took time to explain all aspects of the door and accessories and answered all of our questions and was clear he had in depth knowledge. Our installation coordinator Linda was also great to work with and always kept us up to date on the status of installation and the installers DMAC were also exceptional including the recommended door painters. Was a great experience process from start to finish!

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Beta Calum
Sep 02,2021

Freddy helped us with all items of our project from start to finish! 👍🏻

5617986684 [email protected]

346 Pike Road #6, 33411, West Palm Beach, US

https://www.fidminc.com

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