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Found by Lottie is the UK's leading cloud-based software for the care home industry.
Launched in 2019 and trusted by hundreds of services nationwide, Found offers care providers powerful tools and modular solutions to effectively manage enquiries, customer relationships, networking, occupancy, finance and billing. Designed and constructed by care experts, Found's product is easy and intuitive to use, with a focus on solving problems, simplifying your team’s admin through cutting-edge technology and fitting seamlessly into the operations of your care home. But what's great software without excellent customer support? Found offers partners access to excellent dedicated customer support teams as well as ongoing training resources. Need more convincing? No problem! Our team would be delighted to introduce you to one of our existing partners to help you understand why Found is the platform of choice for forward-thinking providers. Found partners with care homes of all shapes and sizes, ranging from large private care groups (Berkley Care, Care Concern & Springfield Healthcare) and not-for-profits (Brendoncare, Care South & Friends of the Elderly), through to small family owned operators (Boutique Care, Chanctonbury Healthcare, Connaught Care) and independent care homes (Groveland Park, Park View & The Bridge Care Home). Found is proud to be part of Lottie's family - a company on a mission to elevate later life for everybody.
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Reviews 25
Chris Guest
Jun 26,2024Fantastic support from the Found Team who are responsive when I have a query. The system is easy to navigate and maintain and the team are proactive in asking for any improvement points. It's great that the team are so supportive of our company events and it's always great to see them in person. Highly recommended.
laura nightingale
Jun 26,2024I am very pleased with Found and how seamless the implementation was for our 31 care homes. It really is a great CRM and I am delighted we have it at Excel Care. I have used a lot of CRM systems over the years and this certainly is the best. They have thought of everything and the team is always on hand to help us with questions however small. Abi has been fantastic and patient with us. Onboarding 31 homes with 3-4 team members in each home was not an easy task but it all went smoothly!
Jayne Burns
Jun 25,2024Found CRM is a really easy to use system, simple to navigate whilst providing everything you would need for your sales team to use. Any problems and support get back to you really quickly. Would definitely recommend this system.
Sam
Jun 25,2024Great additional software for our care home makes the Management of our enquiries so much easier to process and monitor.
KIRSTY FERRIS
Jun 25,2024We have finally given a platform that is easy and user friendly, Found is accurate and very simple to use. I feel like having Found we are able to communicate to our team and are able to fill our room's more efficiently.
Kelda Fasasi
Oct 27,2023We have had the pleasure of working with Found since November 2022 and I can confidently say that our experience has been nothing short of exceptional. The Found team have proven to be massively supportive and remarkably responsive in every aspect of our collaboration. From the beginning, The Found team has demonstrated an unwavering commitment to helping us achieve our goals. Their dedication to customer satisfaction is remarkable. One of the highlights of our engagement with Found has been the training they provide and the ongoing Found Surgeries/ catch ups. These sessions have not just been informative but also highly engaging. The trainers -Rory and Abigail are not only knowledgeable but also skilled at making learning an enjoyable experience. Jordan, Founds product Manager is committed to supporting the excellence of the system and is exceptionally responsive. Their guidance and expertise have translated into positive results for us. I wholeheartedly recommend using Found to anyone in need of an enquiry and occupancy digital system. The dedicated team, responsiveness, and overall support is superb.
Stephanie Blackwell
Oct 25,2023Found is the easiest way to manage and track enquires. Keeps things current and up to date. Easy access to current resident information.
Paula Bud
Oct 25,2023Very good experience. Lovely system.
Kelly Walker
Oct 25,2023Using this piece of software helps with the everyday operational overview of how the business is doing. Very easy to use when completing commercial reviews with managers of the services. Saves on travel and time searching through folders and scraps of paper when you visit each service. Having everything available with a click of button gives you insight, overview and encourages you from the off to support and push the profitability of each service. Very easy to set up, very easy to use.
Chris Guest
Oct 25,2023Great customer service, they understand urgency of action and are a pleasure to speak with.Highly Recommended
Berni
Sep 15,2023Fantastic support and system very easy to navigate. would recommend
Kirsty Summers
Aug 29,2023We absolutely love using the FOUND CRM. It is a crucial part in us reaching our sales targets and it is a useful system and super easy to use. Being able to keep track of all of our homes under the one platform is excellent.
Fiona
Feb 04,2023FOUND is a great platform to be able to really understand your careseekers journey and to have easy access to intelligent data. It's easy to navigate and is a great enabler to increase your conversion and grow occupancy. Highly recommend!
Shaleeza Hasham
Jan 25,2022Found has transformed the way we manage enquiries. The oversight we now have of our group enquiries has saves us a significant amount of time. The fact that Found automatically integrates with so many of our referral sources means that all our enquiries are logged in one, easy to use CRM. The timeline feature means everyone has to be accountable for the enquirers journey and the reporting suite gives incredible insight into referral sources, types and number of conversions. The occupancy reporting is also fantastic, allowing us to see where average fees and occupancy targets are being met. Dan and his team are great to work with. I highly recommend Found.
Stuart
Jul 07,2021Brilliant care home CRM system. Had Found in place for 6 months now and it is undoubtedly saving us time and, compared with data before we implemented it, we’re now recording and converting more enquiries. It’s also very easy to use so adoption across the business has been seamless. The Found support team are very responsive to any feedback and questions.
StrattonCourt CareHome
Jun 10,2021We are delighted to be working with Dan and his team at Found. Finding a CRM tool for our care home, that was easy to use but also incredibly effective, was quite a challenge. Dan and his team have made the whole process easy, with great training, fantastic customer service and a real desire to tailor the product to our exact needs. I would wholeheartedly recommend speaking to Found, they are a pleasure to work with.
Lizzie Gurr
Apr 26,2021Our account manager has been friendly and knowledgeable and has gone the extra mile to make sure the launch of the system is a success. Found CRM is easy to use and we're looking forward to using it across the business.
Shannon Eilise
Mar 31,2021Always helpful and willing to offer new ideas, training and expertise. Really impressed with the system they have in place and the service we have received.
Wendy Hooper -Marbrook Centre
Feb 26,2021Just had some updated training on the new adaptations and it was fabulous. Well done team Found once again for being so clear with things. Always a pleasure .
Office 5, 01 52 Tabernacle Street, EC2A 4NJ, London, GB
http://foundcrm.care
Ben Jackson
Mar 04,2025I have been using Found our CRM for a few months now, and its performance has been commendable. The system integrates seamlessly with our Nourish care platform and Lottie, making it an ideal solution for care management and CRM. The interface is intuitive, and the features are well-tailored to meet the specific demands of our sector. Overall, the platform has significantly improved our operational efficiency. I would recommend Found our CRM to any organisation in the care sector looking for a reliable and adaptable CRM solution.