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Single storey builds, roofline, glazing and composite door specialists in St Neots, Huntingdon and Cambridge, call Gap Home Improvements on 01480 219 004
Reviews 72
Jeremy Farrant
Jan 30,2021Went back to GAP after quality issues with a front door fitted a few years ago. A replacement door was arranged by them from the supplier and fitted at no cost. Whole thing handled very efficiently and professionally by Lisa in the office, even under lockdown situation.
Adrian Sharman
Jan 15,2021This is the first time I have used GAP home improvements and they fully deserve this 5* review. I decided that I wanted 3 external Solidor's to be installed. I designed my installation on Solidor's web site - then my design was automatically routed to GAP home improvements as the local approved installer. Nick was very knowledgeable and helped to refine the design and draw up the contract. Barry quickly followed up with the detailed survey. Claire and Lisa kept me up to date with the order progress and realistic installation date during these COVID times. Stuart has just finished the installation over 2 days which was done to a high quality level - it was very refreshing to have such an experienced, clean, tidy and polite tradesman working at my house. I am completely happy with the Solidor product and the service given by GAP home improvements. It is very refreshing when the process and result is trouble free and high quality!
Mr Clive Mccready
Dec 23,2020GAP has carried out five separate projects for us over the past couple of years spread over both of our properties and each one has been perfectly executed. The products are very high quality and the installation teams are extremely polite and professional, tidying up at the end of each day and leaving no mess behind. The fit and finish of all the work is first class and we'd have no hesitation in recommending them. The fact we keep going back to them tells you all you need to know.
Kate Drew
Dec 14,2020Not the cheapest of the quotes we got, but I am so happy with the result. It looks great and is a really beautiful door. Even though I had to chase the surveyor once still worth 5 stars.
Caroline Fairhurst
Dec 06,2020Very pleased with the job. GAP fitted bifold doors and a window into our garage conversion. The workmen were polite and well organised. The workmen made sure it looked exactly as we expected and that we were happy throughout the process. Recommended.
Paul McNaughton
Dec 03,2020We had our windows and doors replaced by GAP. When we visited their comprehensive site in Roxton, we were greeted by of their sales Managers, Wayne Herbert. He immediately put us at ease with his warm friendly, personable approach. He listened to our needs before tailoring his presentation. We had spoken to a few other companies, wish we had gone there first. He talked through our options, gave us advice, but left the final decision to us, no fear close, or hard sell. The work started on time, the two fitters (Kieran and Callum) were brilliant. Professional, very friendly, a credit to their company. At the end of everyday, they cleaned up everything, and left the place as they found it. Pricing was competitive, quality excellent. Would recommend thoroughly.
Ian Galloway
Dec 02,2020Employed GAP back in June to build a single store extension to kitchen plus replace all windows in property and two sets of Bi folds. Windows done in September without a hitch. Start date for Extension was agreed for mid October but as with everything due to COVID was delayed a little. However the quality of the work and those carrying it out was exemplary. Paul Temple and his team were a pleasure to deal with, great communication quality of workmanship beyond question and project completed in 5 weeks ahead of schedule . Also Stuart and team for the skylight and Bifold installation again excellent. Given the high levels of demand and supply chain issues that are affecting us all, GAP did an excellent job and both their own builders and the sub contractors for things such as electrics and plastering were of a high standard . Pleased I went with GAP and recommend them highly
Peter Jackson
Oct 13,2020We had an existing conservatory on the side of the house: the brick base was sound, but the superstructure was all glass and wood, some of the wood in poor condition, thin double-glazing, some panels having moisture in the void. It was too hot in summer and too cold in winter. We approached several companies with a view to replacement. GAP offered what we though was the most attractive replacement. It was also the most expensive, but the company was flexible and after a little negotiation we came to a solution that suited both parties. GAP removed the entire superstructure and rebuilt the conservatory on the existing base wall, with UPVC double-glazed panels all round. They also installed a solid ‘warm roof’, the benefit of which we have already noticed, and fitted lighting in it. The work took the best part of two weeks, but was done to the agreed schedule, one that fitted in with our autumn holiday to boot. All the contractors turned up on the days appointed. I have no hesitation is saying GAP is a company worth using.
Mr David Tatnall
Sep 23,2020We picked GAP for our biggest project since moving here 36 years ago because they are a local family run firm. No rushing around cutting corners to get to the next job because everyone is paid a weekly wage. Best decision we ever made. Top quality doors, windows, glass etc. Attention to detail second to none. Top quality workmanship. And the fitters were the nicest bunch of guys you could possibly meet.They did get through an incredible amount of tea, coffee and custard creams though! Could not possibly rate this Company and the work they do any more highly. Simply the best.
Collette
Sep 03,2020Great initial service service from Alex and then Anthony Brett, RAM Designs, working for GAP. From the initial survey and getting our drawings done promptly and then going the extra mile to answer all of planning's questions and get this through quickly. I cant wait for the build to start, thanks Tony.
Stephen Laws
Aug 24,2020GAP replaced our old conservatory which was noisy and too hot with a modern glass conservatory with a solar roof. The whole process from Sales, survey and installation was very well organised, quick and without problems. The workmanship was second to none and the installers were friendly and hardworking. We would highly recommend GAP for a replacement conservatory.
Martin H
Aug 03,2020Back door fitted well and quickly, issue with lack of keys being supplied sorted with temporary barrel and within 2 days completely sorted...great job
Mr Smith
Dec 31,2019Recently had two sealed units replaced....not a happy experience.......Inital delays in contact ....having to chase three times over three weeks.....initial survey visit surveyor not confident to complete survey....would arrange for fitter to template....had to chase twice again....first delivery arch incorrect glass finish.....second installation arch and rectangular pane incorrect sizes.....third installation visit all ok....However after 4 weeks arch sealed unit internal seals breaking down....contacted by e.mail still awaiting reply......paid in full on completion ...so not holding my breath.....let us see what happens
Rob Hall
Dec 09,2019Having recently moved to St Neots, I employed GAP to repair/replace my Roofline, Facias, Soffits and Cladding. I was impressed with their overall service. The two workmen (Jamie and Hugh) were a pleasure to deal with and did a first-class job. It would have been 5 stars had a quote for another job had been more realistic.
Mrs Julie Filsell-Shepherd
Dec 04,2019Although I am happy now with my conservatory, it has been exhausting and frustrating. The salesman lied about the time to do the work and also that all workmen were employed directly by Gap. When I brought this up to MD he said the salesman was telling customers what he told him too. My 2 week job started on 7 Oct and finished today 3 Dec. There was no follow-on by the different trades, I had to chase the office for every single phase to start. The majority of the workers who came to my house were a pleasure to deal with once they got there, but not all. Please do not believe all their promises.
Julie Lovell
Oct 19,2019Fantastic service from start to finish, no pushy sales, amazing helpful staff, fitters did an excellent job, worked hard, left everything tidy, no damage to wallpapers or paintwork. One window pane was sent incorrectly, (from their suppliers) but the whole problem was resolved promptly. The product was explained well,and Nick came round a a time to suit us.Would highly recommend, we ordered windows and a new front door, and they have really transformed our house. Well done Gap, a friendly and positive team.
Vernon Bonser
Sep 19,2019What an incredible operation , from their sales team, their managers to the installers I cannot recommend this company enough. I have had a full house of windows, a front door and all the fascias and guttering done, never have I had such attention to detail, cleanliness and politeness from workmen before, Stuart, Dave and Tony - I salute you !. There were a few issues that were resolved quickly and in the old fashioned way of the customer being put first.... well done GAP - just wish more companies were like you - Vernon Bonser - Milton Keynes
Chris Newbold
Apr 30,2019GAP: Fantastic ethic and culture - totally customer focused, 100% can do approach. Every worker employed by them who has contributed to our extension and our garage conversion has been totally friendly and customer focused. Projects closely and very professionally managed, gave total peace of mind and excellent in demonstrating a totally caring "after-sales" response, something that is not always evident. They did us proud and we are so pleased with the improvements that have been made to our home.
Sharon Penn
Feb 22,2019After obtaining 3 quotes from local companies, although not the cheapest, we chose GAP. Nick their salesman, took the time to listen to our needs, answering our questions in a very informative and professional manner. He was happy to return on a number of occasions as we changed the specification to our potential order. The final order being the purchase of a front and back door, 4 windows, weatherboard cladding and fascia boards to dormer window. The excellent installation was completed by Stuart in a quick, efficient and tidy manner. We would highly recommend GAP for home improvements. Mr & Mrs Penn Eaton Ford
Bedford Road, MK44 3DY, Roxton, GB
http://gaphomeimprovements.co.uk
Paul Bennett
Feb 01,2021EDIT: While I am leaving my initial 1 star review below, I have now revised the review based on the level of service received since. Engineer was onsite Tuesday morning and fixed the issue within minutes. Was incredibly polite and apologetic as GAP had had the necessity to isolate their service engineers due to COVID. The Sales Director also called in to make sure everything was done to our satisfaction and also apologised profusely for the lack of communication and promised that a new system was now in place to stop this happening in the future. So, once again, I can wholeheartedly say that GAP have adressed the issue I had - both with the door, and with their communications - and will likely invite them to quote when we consider replacing our windows. ______________________________________________ Terrible lack of communication from GAP following an email I sent regarding our Ultion lock not operating as it should following a service call to fit missing hinge pins to our Solidor front door - yes, missing hinge pins. quite important for a supposedly high-security door. Got an initial response "our service engineer is currently self-isolating...service call has been raised...will contact you". 3 weeks later and nothing. So now the door doesn't latch properly - GAP don't seem interested as they've had our money. After this I'll be in touch with Solidor and Ultion to advise them how their stockist/distributor operates.