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Reviews 358
Heather Alexis Moore
Feb 18,2025Tour guide provided local color constantly. She was our England Scotland guide and was wonderful. I loved the big hotel breakfasts and lots of activities and sites crammed into 8 days. Tiring but we experienced it all!
Mirjam Baan
Feb 12,2025Onze reis naar Zuid-Afrika met Swiss via Zwitserland werd geannuleerd. We stonden met onze 6 kinderen in Brussel en hoorden dat het vliegtuig niet zou vertrekken. We proberen nu al vanaf september een claim in te dienen bij Swiss, maar krijgen van Gate1 niet het originele boekingsbewijs van Swiss. Iets wat Swiss wel eist voor we kunnen claimen. We worden van het kastje naar de muur gestuurd. Ook is Gate1 al maanden telefonisch niet bereikbaar. Dus mijn advies: niet boeken via Gate1.
Pat Sm
Jan 27,2025The people of Zanzibar are wonderful!! so I hate to complain about the country. However . . . Unfortunately, Zanzibar island is extremely unsanitary and there currently is an outbreak of monkey pox in Stone Town. The President of Tanzania has a video in the airports warning about the outbreak with symptoms, etc. and telling people who have it to isolate - they don't. We saw people swimming, walking on the beach, working in stalls, and just walking around and they are covered in monkey pox. It is extreme frightening and disturbing to see. When I reported this to Gate 1 and said they should not send travelers there, this was their response . . . "We understand your concerns about cleanliness, and while our experience and feedback from many other passengers have been positive, we acknowledge that individual impressions can vary. Zanzibar's Old Town, for instance, is a UNESCO World Heritage site, and while its historic character may not appeal to everyone, it remains a point of pride for the region." So looks like they're blaming me. I then checked their Better Business Bureau report and they are rated F so I guess we shouldn't be surprised. See for yourself - ourbreak has now reached Zanzibar.
Elyse Josephs
Jan 13,2025I've traveled several tours with Gate 1 before Covid. All were excellent value which made me return to book a tour to Morocco in Sept '24. This was my last tour I will ever go on with thus company. The itinerary was awful! In Marrakesh we saw nothing more than snother old market, but the casbah was cancelled. Of course they took us to some old structure that no one really cared about, and didn't add anything to to experience the flavor of the city. Hotel Mamounian, which is world famous wasn't even mentioned, and definitely not offered as a private tour. Just freaking awful itinerary! Didn't visit Tangiers, Agadir, St Laurent museum, just a lot of uninteresting places in the Atlas mountains. Mostly just more old market places. Never again! Prices were higher and the value decreased. Mediocre hotels and any dinners/ lunches/were OK. Just another mass pack'em in travel tour company. Bye bye Gate 1
Tatiana Hanz
Dec 15,2024Agnieszka Socha and Krzysztof were our tour manager and bus driver at Gate One’s trip from Mainz, Germany to Vienna, Austria in November 2024. They both were warm and accommodating, punctual and caring. Agnieszka was fantastic: all our group bonded with her and Krzysztov, like a big Family. And Agnieszka was very informative, helpful, and friendly. She possesses top-notch communication skills, a good sense of humor, skilled in calming stressed tourists with a beautiful smile. Genuinely kind, beautiful mind and character. Gate 1 is blessed to have Agnieszka. Everything was well organized. We are planning another trip with Gate1 with Agnieszka as our tour manager. We loved everything about this wonderful trip: our tour manager and bus driver, we enjoyed being in a clean comfortable, cozy hotels, liked very much our itinerary! Thank you for our wonderful time together!
Rekha Dave
Dec 09,2024I just had 17 days tour of Thailand , Cambodia and Vietnam from San Francisco ,California. We were put in just average hotels, last one in Hanoi was the worse .. wifi of our phone problems and no one spoke English . However, I had friends from other hotels took tour from other tour companies , had a better .experience and staff spoke English .. food was in a worse restaurants and farewell restaurant was In a bad area while we were all dressed up thinking it will be sophisticated restaurant So over all they need lot of improvements . Yuk and Tran guides were the best. I will think twice before take this tour agency . Positive part was they are well organized on papers .
Robert
Dec 06,2024We took a Portland-San Francisco land tour and were mostly disappointed. The guide was sarcastic and left way too much time traveling with NO commentary. Occasionally, when a question was asked, she ridiculed the questioner....so very rude, and many times had no idea of the answer. This is our 4th or 5th trip w G1...may not do another.
Mats Alings
Nov 30,2024**Very Disappointing Experience with This Organization** My experience with this organization is, without a doubt, the worst I have ever had. After receiving an order confirmation, my flight was canceled without any explanation or valid reason. Since most of my trip was already booked, this resulted in me having to pay hundreds of euros extra to arrange an alternative flight. Despite repeated contact with customer service (Bianca and Pascal), I clearly explained my situation. Unfortunately, I was repeatedly dismissed with a brief, standard reference to the general terms and conditions, which state that the organization reserves the right to cancel flights at their discretion. When I pointed out that this might be legally questionable, I received the same response again, without further explanation or willingness to provide a solution. After that, they completely ignored me, and no appropriate resolution was offered. In my opinion, this organization demonstrates a lack of professionalism, customer-friendliness, and responsibility. The staff appears to lack the necessary knowledge and shows no understanding of the customer's situation. I strongly advise against doing business with this organization. They operate in an unprofessional, unreliable, and customer-unfriendly manner, leaving their customers stranded without any assistance.
Marla Hauslaib
Nov 16,2024I have traveled to India twice with Gate One/ northern India and southern spiritual India. Both were excellent. I just returned from their new heart of southern India tour starting from Bangalore, and must say I was quite disappointed. It was skimpy and needs much tweaking. Not recommended.
Mary Kay
Nov 15,2024There are not enough superlatives to give. Our 10 day Turkey trip this November was exceptional. Everything was pulled off without a hitch. But the best part of the tour was our guide Sayat. He made ancient history come alive. Our driver was a pro - and navigated narrow streets and traffic with calm confidence.
Ginny BABECKI
Oct 15,2024They constantly change prices and availability within minutes! You try to book and all of a sudden your flight no longer exists! 15 minutes later it exists but the upcharge per passenger is doubled ! You can't win with this place! You call and ask why and have no answer! You then try to go ahead and just fly ftom one of their other airports that are along your original flight path and it us even more plus you pay for your own flight to get there! Makes no sense! Why is it more to fly from NY to Dublin than from Chicago to NY then to Dublin?? Please make it make sense!!
Suzanne Rutgers
Oct 10,2024Worthless. I am waiting for a refund for a flight for over 2 years now that was promised to me by Gate1. They told me they send the necesarry information to the airline and that the airline would refund me. After recent contact with the airline I found out that Gate1 has never taken any action whatsoever to send the necesarry information to get my ticket refunded. After writing customer service of gate1 over and over they just don't reply to me anymore and don't want to help me resolve this issue. Worthless company, worthless customer service. Would not recommand this company to anyone. Please stay far far away from it.
Teresa
Oct 09,2024Purchased optional tour “Belgrade Food Walking Tour” Experience with the Belgrade Food Walking Tour have fallen short of my expectations * Unimpressive food offerings: The street unwashed berries (strawberries, blueberries and raspberries are no surprise and fruit market is full of flies and bees.). I would not eat unwashed berries which bears most micro bacteria). The tour guide then brought us to a restaurant for big heavy meats (pork, chicken and turkey) lunch which offered the same food we had in the previous night dinner. Lack of variety in the restaurant meals were disappointing, especially considering the price US$65. In addition, we were not offered any drinks for the lunch. All of us had to drink water period. Never heard of without drinks offered. It is not worth of that much. * Misleading description: The tour description promised "deserts" (plural), but we only received one type of walnut cookie. Someone is banking on us (travellers). * Limited vegetarian options: The lack of vegetarian alternatives for the vegetarian couple was a significant oversight. * Final stop at wine store and taste 3 types of wine is ok. I will NOT RECOMMEND to purchase this optional tour and Gate 1 should dismiss this tour unless Gate 1 Travel considers the following changes. * Re-evaluate the tour description: Ensure that the description accurately reflects the experience, including specific food offerings. * Consider a more diverse food selection: Explore options for a wider variety of foods, including street food, local specialties, and vegetarian options. * Partner with more suitable restaurants: Collaborate with restaurants that offer a broader range of dishes and can accommodate dietary restrictions. * Offer a more comprehensive food experience: Include stops at multiple vendors or restaurants to provide a more varied and immersive experience. For example, select a vendor famous for appetizers or soups, a vendor’s specialty dishes and select a cafe which offer nice and unique deserts and ice creams. This will be a truly food tasting walking tour.
Derek Clarke-Mastin
Sep 27,2024I had a flight showing for $590 - only 7 left(!), clicked book, filled in all my details clicked continue, refused all their add-ons, clicked continue…and my flight was “no longer available.” Search for new (same) flight, now $596, still 7 left. Book, continue, refuse add-ons, continue - no longer available. New flight $633, 7 left, book, continue, …continue, not available. New flight $655, book, continue, …continue, not available. New flight $664, book, continue, …continue, not available. New flight $666, book, continue, …continue, not available. Now it’s $865. It’s cheaper on other sites. I just wasted 35 minutes of my time. Don’t bother with Gate1. Edited to reply to the “reply”: while I appreciate the opportunity Gate1 offered to “try to make this right,” I actually started the process over after a refresh only to find the exact same problem (though the initial price somehow started lower ($530), there were *still* “only seven tickets remaining” and I abandoned the effort after three iterations of price increases, which had already escalated above $700. I ended up booking my flight with another company for less than the highest “not available” price I had been offered from Gate1. I reiterate: don’t waste your time trying to book with Gate1.
Judy Crowley
Sep 25,2024Gate 1 9 day Enchanting Ireland Tour. This was excellent. It was so nice not to have to make any reservations because they take care of everything. Our tour guide and coach drivers were amazing!! The hotels were wonderful and very clean! We talked to other people on this tour that have used Gate 1 for many other tours and said they were excellent. We will definitely book all our other trips with Gate 1.
Joan Thomas
Sep 17,2024We purchased a Canadian Rockies trip with Victoria & Vancouver & saw very little of the Rockies. (A morning at Sulpher Mt., 1 hr at Lake Louise & 1.5 hr at Emerald Lake.) We knew in advance that Jasper & Icefield Parkway were closed due to wild fires, understandably so, but were unprepared for the poor quality of the replacement activities. Example: visiting a honey farm where they showed us a 10 min. slide presentation & then ushered us into their store or the wildlife preserve where we saw 3 animals. Also, too much “filler” & long periods of time in small towns of little interest. Activities & stops should have been vetted better. We had used Gate 1 several times before & always had a good experience, but this time we felt defrauded & the value was poor, considering all the time that was devoted to uninteresting activities. No more Gate 1!
Karoleigh
Aug 11,2024We recently finished the Gate 1 tour of Ireland. It advertises as 10 days, but it is not actually 10 days, and I'd like to be sure that people who are considering the tour understand that. Day 1 is for leaving to arrive in Ireland. Day 2 is for arriving in Ireland. Day 10 is for leaving Ireland to go home. That effectively leaves 7 days for a tour. I wrote to Gate 1 because the tour actually was only 6 days. On Day 9 there was no longer a tour bus driver. Gate 1 sent him home. Instead, they hired a local driver to take people on an "optional tour" to the Irish EPIC museum, which was actually within a reasonable walking distance of our hotel. If you didn't pay to go to this museum, you were finished with the tour on Day 8 and left to pay for your own transportation and planned excursion on Day 9. I told Gate 1 that they could have taken the entire group to a place like the National Botanic Gardens on Day 9 (our last day) instead of the museum. It was quite expansive and lovely, and it's free to enter. We had to pay for the transportation to get there. Ireland was enjoyable to visit, but Gate 1 needs to advertise its tours properly. "The tour actually lasts for 6 days unless you go on an optional tour on your last day in Ireland."
ROSANNE
Jun 30,2024Just did England and Scotland, it was the best experience ever, 2nd time traveling with Gate 1, just booked another one, highly recommend!!
Cindy P
Jun 20,2024I just finished the Scotland/Ireland 16 day excursion with a Tour guide named Ian and our coach driver named Robbie. They were both FANTASTICO! The 42 travelers were also wonderful. The sites in Scotland and Ireland were magical. The hotels were all very nice with breakfast and half our dinners included. The food was good. I would highly recommend Gate1 and plan to take another tour. Gate1 also needs to give those two wonderful men raises! They certainly made the trip amazing! Humor, history, intelligence, and much fun to entertain such a large group for 16 days! Great job Men!
Maryland Drive 455, 19034, Fort Washington, US
http://gate1travel.com
Debi Morrison
Feb 22,2025My experiences have been varied. Mostly great. One tour the guide was very knowledgeable but snarky, witchy disposition. Most recently, absolutely HORRID hotel!! Why idk. There were so many others in the area. My first trip with Gate1 was stellar. The recent trip was good but that old, smelly hotel has left me feeling uneasy.