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Reviews 358
Jeff Doerksen
Aug 28,2022Very dissatisfied with Gate 1 decision to not issue a credit for a booking we had to cancel due to health issue. $2500 gone, no discussion just gone. I would expect better! Update! Gate one rep reached out to me and offered me a travel credit with one year to use it! Thank you for making this right!
Mark Shlien
Aug 24,2022I think the experience you have with Gate 1 Travel depends on what type of tour you are taking. We did a "Small Group Discovery" Tour three years ago and it was very good. However, we just returned from a Gate 1 Tour to Montreal, Quebec, Toronto and Ottawa and it was really disappointing and it was expensive. Our hotels were at best not very impressive. Our room, at the Delta Marriott, had torn and stained carpets...yuck. Most of the tour seemed to focused on the tour participants being dropped off at shopping areas and encouraged to buy something, anything. We did not visit a single museum, other than the lobby of one museum, but since we did not have tickets, it was back on the bus for us. We did drive around a lot, but we thought we might see some culture; but culture was not on the agenda. Our breakfast, included on the Tour, was very mediocre and it seemed that Gate 1 worked to maximize their return on investment on absolutely everything we did by cutting corners and delivering a very mediocre experience. Honestly, by Day 9, we were hearing about better tour operators from the guests that we were traveling with. Just really disappointing...sorry to say. We were going to book another tour with Gate 1, but after our experience in Canada, we have held off.
Igor Aksenov
Aug 23,2022Gate1Travel organizes good and affordable trips. Customer service is very nice and easy to reach, when you are buying your tour. Everything goes well until you have unexpected travel charges. This is where customer service is very difficult to reach and once you reach them, they are completely unhelpful. Our flight to Spain was cancelled. It was extremely difficult to change our flight and get to Spain because flight was booked through Gate1 and Gate1 does not want to help and airline company does not want to deal with you because you are not the one who booked the trip. On the way back United Airlines canceled part of our flight. United returned money to Gate1 and Gate1 does not want to give money back to us. I spoke with 3 different agents. All of them provided different answers. Last agent said that they simple don't deal with "completed trips" and there is nobody to talk to and I should write an email, which I did and I still did not hear from them. This is my money for the flight I did not have! Basically, they have good deals and some of their guides are very good, but once you need help with flight changes or other unexpected events, you are not getting any help and moreover you will have even more problems because they are not doing what they suppose to do.
Deborah Forsythe
Aug 23,2022I have taken 4 Gate 1 tours in the past - Turkey, India/Nepal, Morocco and Greece. I recently tried to book a walking tour in the Amalfi Coast and Sicily with a friend. Neither of us have been covid vaccinated. After booking the entire trip I asked about covid testing and learned no one can travel with Gate 1 who is not fully vaccinated, including boosters,regardless of the destination, despite most countries, including Italy, who do not require the vaccine or testing. That's absurd, especially since the CDC recently stated the vaccine does not protect you against the infection, which so many people can attest to. Gate 1 needs to practice the policies of the country where their customers are traveling to. In the meantime, I'll be booking with Exoticca since I had a great experience with this company last September when I traveled to Peru with another unvaccinated friend. Gate 1 needs to update their covid policies or they will continue to lose business
Debbi
Aug 04,2022Gate 1 and Shanon D turned A very difficult situation into a more positive one. Shanon spent numerous hours rebooking our flight and trip to Nepal & India. Her compassion was matched with her determination and joy to help me, & work with me. We laughed. Shared our love of travel and it is by no accident she is a Manager who knows what a “can do”attitude looks like. We look forward to our trip and have you to thank for making a horrible situation into one we can’t wait for! Thank you! Thank You! Thank You!
Cheryl
Jul 29,2022My wife and I have traveled on several Gate1 tours throughout the years. Gate1 has provided accurate descriptions of each tour. Their guides have been extremely knowledgeable and helpful at all times. We just returned from Moracco and had the best time. Are flights always on time? Do tours sometimes have minor deviations? Does stuff happen? Of course. But the experiences and memories have been incredible and we are looking forward to our trip to Italy in a few weeks.
Lisa
Jul 29,2022Gate 1 had worse customer service team I ever experienced!! Hired incompetent people, rude, can not do their job, and can not reach manager after numerous emails and phone calls. Threatening me to pay additional charges after I paid all balance before the due day due to "airline schedule change", otherwise will cancel my trip. I booked whole package, airline changed schedule after confirmation is not my problem, but gate 1 service people told me "schedule change, you have to pay the difference". The worst part is: can not reach people in charge, all answers were "we left massage for manager to call back". I was carrying my phone 24/7 , no manager called back instead another incompetent person called back threatening me to cancer my trip!! Update: Thanks for gate 1's reply. A manager called back ( 9 days later after several requests) and removed the additional charge post in my account after I paid all balance. It was a very stressful experience! I do agree gate 1 has great service with tours and tour managers, that's why I booked 5 trips in one year, but not customer service.
Cindy Jenner
Jul 28,2022We booked our travel for Alaska last year, when I booked the trip the agent I booked it with did not say a word that you have to be vaccinated to go. If they had we would not have booked it at all. We postponed our trip because of all the crap with masks and vaccination's hoping that it would change, but still need to be vaccinated to go with their company. When yet proven the vaccine is not working since even fully vaccinated people are still getting sick. This is still a free country we live in and it should not be mandatory that we need to get vaccinated. When I call and talked to them about it they were the most rude people ever. We should be able to get our deposit back since it was their agent that did not tell the truth about things, but yet we are being penalized for wanting to cancel out trip. I would not at all recommend traveling with this company.
Kimberlee B
Jul 26,2022Gate 1 is the absolute and literal worst. I had to cancel my trip because JetBlue cancelled our flight and at first the ONLY resolutions were to pay $500 per person for a new flight or to receive credit. Neither of those options worked for me. After countless calls and complaints Gate 1 FINALLY got a "manager" to reach out to me. After explaining reasoning behind the $500 per person, I just told her I wanted a refund which she granted and said the check would be sent out. Fast forward two weeks later I receive a check and it's HALF the amount I paid. What type of scam operation is Gate 1 running here? The communication is beyond awful and it takes having to reach out to third party platforms like this in order to get a real solution. Once they have your money they want nothing to do with you. Any thought I had about giving them another chance has completely gone out the window. Please rethink before booking anything with them!! Stop the antics Gate 1 and give me MY money back!!
Arlene Neil
Jul 24,2022We just finish our tour of the National Parks with Gate one. The tour itself was good, the hotel in Yellowstone (Grant Inn) was very poor. We knew there was no Wi-Fi but didn’t know they were out of most of their food, only one beer available. The room was rustic, they didn’t clean the room or give us towels the second day. Our phone didn’t work which I think is a major problem if someone got sick you couldn’t contact the desk or get a wake up call. We had only one tissue in the tissue box and asked for more and it never came nor did the towel or repair for phone. Our tour director Bobby was good but favored people on the tour. We never got on the right side of the bus till the last day when there was nothing to see. But he allowed 3 couples to have single seats throughout the trip on the right side of the bus. We had to ask people for pictures since nothing was in the left side. I paid the same amount that everyone else did and I feel we should have been able to be on the right side of the bus at some time. We never got one good picture while the three couples who had single seats did. We have been on other Gate One trips and this has never happened before. Bobby was a great tour director but should have been aware of the other people on the bus.
Solomon Pinczewski
Jul 16,2022Unfortunately, developed medical condition a few weeks prior to tour with friends. Still waiting for Vicki an alleged customer relations person to respond to my calls and emails about the refund. Guess processing insurance claims for those who are unable to travel is not something they pay attention to. Taints their credibility.
Chris B
Jul 16,2022Update: Gate 1 has now refunded most of our money. They are remarkably bad at communication, but have treated us fairly.
Lawrence E.
Jul 16,2022Jordan great trip great guide great assistance throughout from pick up to departure they even had their agent meet me at airport before departure and prior had taken care of covid test as i stayed a few days past trip was not expecting i am more than satisfied
Janet Wong
Jul 13,2022My parents have been on previous Gate 1 trips and really enjoyed their experience — so, for their Christmas present this year, my husband and I will be taking them on a Christmas markets tour of Budapest, Ljubljana, and Vienna. I was going to book it online as the online process looks pretty straightforward, but my father INSISTED that I call and book with Javier because he was so impressed with him. And he was right: Javier definitely is an expert! He made the booking process exceptionally easy and clear and answered our dozen+ questions with confidence. Excited about our trip!!
YASH
Jul 10,2022Worst customer service. I had booked a trip to Greece. I called them about my plane itinerary. No answer after being on hold for hours together. I emailed them, but no response whatsoever. I will never ever book anything with these people. Stay away from 'GATE1 TRAVEL". I 100% agree with majority negative reviews on this website. Please do yourself a favor and save yourself from tremendous future headache by not using this lousy travel company.
Alex
Jul 08,2022In reference to my previous review regarding the grand theft that happened under their watch because of their failure to keep our property safe, they have further failed to completely own responsibility to this incident. I have been following up with the Rapid city police regarding the crime and the individual responsible has been apprehended and some of the properties recovered but I have not heard if Gate1travel is filing a complaint to make this individual pay for his crime. Totally unacceptable.
Cathy Goodwin
Jul 07,2022I had a great experience with customer service. Initially booked escorted trip to Ireland. Two other family members wanted to go on trip as well on different dates. So I would have to rebook my tickets to coordinate with other family’s dates. The wait times for customer service can be long, but they always call back. At first I had trouble getting the answers I needed. I didn’t want to cancel trip which involved steep fees. My brother-in-law called, got us on a 3 way call to Ivanna. Ivanna was very thorough and carefully researched the matter. She double-checked everything and made sure everything was changed properly and in order. Plus, it was very late in the day, and she worked until it was complete. She wouldn’t end the call until she was sure of everything. I am most appreciative to her and she was so respectful. Thank you. I only hope the actual trip goes as well.
Barbara Bartlett
Jul 06,2022We were on a Gate 1 tour from June 26 thru July 3.. It was the Classic Tour of Ireland…Our tour director was Cristianne. Our driver was John….Unfortunately I did not get her last name… Please make sure this review goes to her management team and to her…. Our holiday would have been half as fun and interesting if we did not have Cristianne…she is absolutely indispensable because of her knowledge of Ireland..her presence made the already beautiful places many more times interesting..we have never come across such a beautiful, pleasant, and friendly guide in our entire life. She explained everything beautifully and we came to know about various interesting things as guest in beautiful Ireland…even after returning home we are still Talking about Cristianne’s wonderful story telling which made our bus trip so fun and festive…she made us feel Like we were one of the Irish..we have never experienced such love and affection in a different country…she was so much more than a tour director it was like we were all,a big family…Cristianne gave us delicious treats….many surprises….that were not included…she is one beautiful young lady inside and outside..I fell in love with Ireland…and I could listen to Cristianne talk forever,,she is an absolutely romantic soul.. John our driver…made us feel safe while driving….made sure we got our luggage…very personable, kind and a wonderful personality… This is was our first Gate 1 tour…but definitely not our last. What a fantastic 1st experience we had with Gate 1 With much love, Barbara & Michael Bartlett Oviedo, Florida Please make sure Cristianne and John know how happy And fun they made our holiday..
Ellen Wickham
Jun 29,2022I'm really not sure about this company. I have a trip to Jordan booked for September 2022, and have experienced nothing but problems so far. I made my initial reservation/deposit in April of 2021, but as I get closer to the actual departure date, warnings are appearing. Airfare was included: Gate 1 sent me many,many emails asking me to select flight arrangements, but....offered no flights. After finally getting in touch w/ customer service, flight options appeared on my reservation. The instructions re confirming acceptance stated that I either reply to the email or call them. I replied to the email with 'flights accepted'. I then made arrangements to get from my locale to their departure city, and back again. 4 hotels, 2 cross-country (US) flights. Only to receive a Gate 1 email stating that since I had not accepted offered flight arrangements, they were reducing my reservation to 'land-only'. I promptly got an updated invoice. Contacted their Customer Service, somewhat irate, and asked why they had canceled my air arrangements? Long story short, no satisfactory explanation. Cost to me? Several hundred dollars and many hours. But wait! Eager naive soul that I am....I actually tried to make my final payment tonight. $4,333. Their website is so funky it wouldn't process it. I really want to go on this trip. But....I think I should heed the warning signs.
Maryland Drive 455, 19034, Fort Washington, US
http://gate1travel.com
morris
Aug 28,2022We are booked on a tour for Norway in February. I was trying to prepare for it. Tried to call gate1 several times, one time they said someone would call back in 3 hours. no one did. I sent an email. no response. I only put a deposit on the trip and am getting concerned about paying the balance. If I cancel, I will probably lose $400. After reading the rest of the reviews, I am really worried. This is supposed to be a fun vacation. someone needs to call back.