To leave a review you need to be logged in
Please email your thoughts to [email protected] & we will respond. This will be looked at by the MD of the company.
We are an international recruitment agency, setting the standard in top quality staffing for private households and estates, corporate environments, family childcare, catering and hospitality, and ski and yacht.
When you need the best possible staff carefully matched to your specific needs, the team at Greycoat Lumleys can assist you. We are a UK based company with an international reach, endeavouring to fill any job registered with us, in any number of far-flung locations (subject to visa restrictions). Even though our recruitment operations are far-reaching, we always offer a friendly, personal and discreet service
Reviews 17
Jade
Apr 23,2024I have to be completely honest, I don’t like giving bad reviews but I hope to help others in need of a job before they consider registering. The application process is very lengthy, and to become a candidate you will need to do extra steps such as photo copying your passport and asking the post office to verify it which is at a cost. The interview process is very long and they promise to help you and lift your hopes up. After registering and you are interested in so many roles, you find that all agents there don’t give you any chance to interview with the clients. They simply say you don’t have enough formal experience. Even someone with plenty of experience, with ability for the roles, they are not interested. I feel they are willing only to take on ‘senior’ candidates with 15+ years of experience, then you’ll be a good fit for the roles. So my advice is anyone of a younger age, don’t register with this agency as you’ll have countless rejection and feel as though you are not good enough. I gave up in the end and feel much better for it. Please just save your time and try other agencies that care more.
DT
Nov 07,2023We wish we had seen the reviews posted here before instructing them to find staff. We are taking legal action against them to recover our substantial costs and fees paid to them. If you’re an employer expect unsuitable candidates. They claimed to have only had “4 or 5 issues such as ours in 20 years”. Well, reading the reviews here that is clearly not true. Date of experience: November 07, 2023
matt rainey
Aug 11,2023My experience of greycoat lumleys has been 5 star, it has taken a while to find the right job for me, but you have to realise that due to the nature of the high end clients, job vacancies for specific roles, you need to wait for and you will be rewarded with a stunning location and family to work for. My agent Aaron has been amazing, so warm and friendly and professional, he has been with me every step of the journey, from my 1st interview to set me up with greycoats and offering support and advice before my face to face meetings with the client and he has been the key link to my new principal owners to "sell" me,and alway at the end of the phone or email. I would highly recommend this fantastic high end agency.
Bert
Jun 10,2023This is a terrible company and the managing director Debbie Salter does not respond to clients and they place flakey candidates. The agency does not take child care seriously and they are not to be trusted.
Mr Jonathan Dean
Mar 30,2023Waist of time and effort ending up nearly getting scammed paid £42 and once the lender received it they wanted more money i thing another £78 if i do not get the money back shall report them to the police
Peter
Jan 15,2023False ads to lure you in and once they have copies of documents they "must have to proceed with the application" photo, proof of I.D, etc the position is suddenly withdrawn due to 'having a candidate on trial or client is going to wait till later in the year'. Not real jobs and clearly just fishing for your data, DON'T SEND ANYTHING TO THEM, I have no idea what there going to do with my data I hope it's not a scam. Save yourself slot of hassle and don't bother.
Tom
Sep 07,2022I saw a job which was ideal on their website so I uploaded my CV and tried to apply, but unfortunately you need a client number and you have to wait for them to contact you, you can’t apply until they think you are worthy to apply for their clients. I decided to email a member of the team and stated how much I’d like to apply for this job, and within 2 minutes I got a reply to say she read my CV and my 15years experience in the field wasn’t enough. She stated someone was at the second interview stage…. It was a very patronising email and I won’t hold my breath for a client number for future opportunity’s.
EmPLancaster
Jul 19,2021It does not surprise me that the Greycoat approach is simply not to engage with a forum like this where all of their very unhappy customers might congregate and provide details of their experiences! We paid them thousands of pounds for an employee who was at best average (and often worse than that!) and when she left (giving us no notice and after not being with us for long) they provided no help with finding anyone else and simply expected another huge fee, for doing virtually nothing, and despite the very poor experience we had had the first time around.
Barbara Motzer
Apr 08,2021Worst agency of all! I had a trial with a family and I reserved a my free Saturday for them. The children loved and connected with me very well! We did engage in playing. The family however thought the trial was not productive and thought they don't have to pay me for my precious time. The agency didn't even ensure that the family payes me! They did no effort themselves to make the family understand that trial must be payed. I never experienced anything like this. Please be aware and avoid this agency. It's a pure waste of time!
Anna
Mar 10,2021Typical old fashioned recruitment agency. Advertising jobs they don’t have, not keeping in touch with their candidates, untrained staff, usual awful questions when registering. Tired agency. Avoid.
Grey Bear
Nov 24,2020Sadly not a company I wanted to work with. It took 3 separate attempts to get a reply (3 weeks!) and then only one candidate was put forward. Said candidate was not a good quality. A good cleaner but certainly not a housekeeper. Hard to get hold of and then left my sofa seat in a dry cleaners an hour away and refused to bring it back. When asked this company to GRT involved they refused and said not too far for me t go. I would pass by this company and find an alternative! Asked for a complaint policy and they refused to send.
h
Nov 10,2020I find it hard to believe any of the jobs on their website and every job website they advertise with actually exist. They make out they’re super select and that you can’t even even apply until you get a registration number. So I registered to get a so called phone chat from one of their local agents....nothing..nada. I’ve applied for countless jobs they advertise..nothing..nada. They have a clause to say they’re inundated with applications so won’t respond unless you are Mary Poppins. Also be aware that so many of their jobs have been on their website for weeks and months, so if they were real they would’ve long gone.
Kay
Oct 09,2020My experience with Greycoat Lumleys has been fantastic. They were very open minded with my unusual background. Nadine has been extremely helpful and highly professional. Jo encouraged me to have a little patience in order to find the right position for me. I will be working with a fantastic family that is a great fit for me and know that I will be looked after also in the future. Thank you! I highly recommend Greycoat Lumleys if you are looking for first class service.
Joe
Sep 03,2020Disgraceful service, Greycoat are just thoroughly none respondent to any form of application or enquiry. They are fooling themselves that they are of the same like as their customer base, simply not.
Disappointed candidate
Feb 26,2020Have been registered with them for years, apparently hardly any interest in me as an experienced nanny from families. Who gets all those nanny jobs then listed on their website? I was once invited back for a trial day where I worked 5 hours. The family decided to choose someone else (there were MANY nannies arriving for interview/trial day, not sure if same agency or all through different agencies). I never got paid for the trial day! Still chasing after my money which I will probably never get as it's been more than 1 year since and I made many attempts, they keep ignoring me. When it's a case of non-payment of your services, they just expect you to swallow it!
Martin Meakins
Oct 30,2019With I assume non-live ads to 'get you in', pointless conversations and little or no care for potential staff not to mention the lack of contact, I rate them 1* or less. Just like Patsy Stone they think they are special, but its all just glossy wrapping paper in my opinion.
126 New Kings Road, SW6 4LZ, London, GB
http://greycoatlumleys.co.uk
Jonathan Knowles
Feb 05,2025I used Greycoats for a Housekeeper. I think their main interest is their fee and covering their backside. The references they took were hopelessly inaccurate. The lady they found Cristina was reluctant to drive - I had told them driving was essential; she was also a serial liar; she was reluctant to follow instructions; she took 3 weeks holiday in the first four months; she secretly left breaching her contract; and has left owing money and with various letters arriving from debt collectors. Just hopeless. Avoid.