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Reviews 6
Peter lea
Mar 15,2024Delt with grumpy Jo's for a number of years now never had a problem with the floors or there after care services always there to help. Keith has help us a long the way with his knowledge
Brian Davies
Mar 15,2024Absolutely fantastic company . Bought lots of equipment of these guys which have been absolutely spot on. Highly recommend
Emma Davies
Mar 15,2024We have purchased over 20 dancefloors from this company which have been exactly to there description, I have been very pleased with every delivery .The customer service is absolutely fantastic I've had lots of dealings with Keith who is very reliable friendly and really goes above and beyond to help with my needs. I will continue to use this company for as long as I am hiring out dancefloors.I wouldn't use anybody else.I can't recommend this company enough. A* service
Paul Donnelly
Mar 14,2024Great service, arrived on time, works perfectly
Shannon Martin
Feb 21,2022READ THIS BEFORE ORDERING FROM THIS COMPANY... I bought an 8 x 4ft aluminium stage to use for my dance fitness classes, as the website stated, "ideal for performers, artists" - the stage was NOT secure whatsoever, the stage kept moving side to side, forward and back whilst I was teaching. I was having to jump off to push it back against the wall. Completely unsuitable for purpose and therefore, entitled to a refund. However, this wasn't my biggest issue. I had purchased the stage for £426, including £100 delivery & VAT. When the stage was delivered to the venue that I teach, the delivery note stated "no one available to help carry. Tuffnells staff member dragged item in on his own". My stage (55kg) had been dragged across the car park into the venue. I sent this to Grumpy Joe's and they said they couldn't make a claim to Tuffnells (20 days later) as it was too late, they wouldn't accept a claim. Rubbish. I then was told by Grumpy Joe's (Keith) that if I wanted a refund for my item, to use my own courier to send the item back, no problem. A different person (Mary) then offered to collect the item from the venue as they knew it would be an awkward task to send back, which seemed odd but I accepted. They stated that I would receive my refund with less 10% handling fee as they were collecting, to which I wanted confirmation that I would receive £383.40 (refund of item including my original delivery). They argued that because THEY had taken a loss of delivery by collecting it from me that they would refund £50 for my original delivery cost AND take 10% off for handling. I told them that I was not satisfied with this and that I would ONLY accept the 10% deduction for collection. Once they had collected the item, they then refunded me ONLY £330. After contacting the Consumer Rights help, I knew I was well within my rights (Consumer Act 2015 CRA) to be put back in the position I was in BEFORE purchasing anything from this company. I was here £96.00 out of pocket, with no stage and extremely displeased. I wrote letters informing them of my rights, giving them notice to refund me fully and there would be no further contact. They have completely ignored my letters, still only sent me £330 leaving me & my VERY small business £96.00 out of pocket. All because "they didn't want to lose out". The customer service of this place is genuinely awful. I hate to think how many other small businesses they've done this to. I now have to go through my bank to receive my full refund and they will have to contact Grumpy Joe's directly... the company is named appropriately. Absolute waste of time, energy & MY money.
Loughborough Road, LE126NZ, East Leake, GB
http://www.grumpyjoe.co.uk
Richard Senior
Feb 15,2025I have been using this company now for 6 years, very good products and a very helpful team.