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Reviews 37
David Gumpel
Mar 04,2025Chris talked me through all the features of the set and expandability. Really knowledgeable on the product itself and where it stands against other brands.
Dennis Vidanes
Mar 04,2025We couldn't be happier with Bea's incredible progress under the guidance of Jimmy Bennington at Guitar Center (2633 N. Halsted St - Central Chicago Store)! Thanks to Jimmy's expertise, patience, and encouragement, Bea recently completed her third recital and, for the first time, performed an entire song on drums--an unforgettable milestone! The crowd absolutely loved her performance, and what made the moment even more special was Jimmy stopping by our seats afterward to personally praise Bea. He shared such kind, motivational, and heartfelt words--a true testament to his passion for teaching and his dedication to every student. As a parent, seeing that level of support and enthusiasm from a teacher is truly heartwarming. Jimmy doesn't just teach drums; he inspires confidence and excitement in his students, making every live performance a moment to cherish. We are beyond grateful and highly recommend Jimmy to anyone looking for an exceptional drum instructor!
Jeamus Wilkes
Mar 03,2025Went to Guitar Center at 8601 Sheridan Boulevard G, Westminster, CO 80003. This was, honestly, one of the worst retail experience I've ever had. 7 employees that I visually spotted; the only two actively helpful ones were monopolized by customers already (don't blame the customers; a helpful employee is where you gravitate toward) and the others actually visually dodged me/immediately pretended to be doing something else to avoid helping me; it was uncanny. All I needed was some electric guitar hardware for an input socket repair, the hardware wall was nearly bare, and as I approached other available employees for help, they all scattered as fast as they possibly could. I'm pretty sure I showered yesterday, so not sure what the fear of helping a customer was, but there you have it. Thankfully a music shop about 2 miles away from GC helped me out with everything I needed, didn't charge me for the parts (!!!???) and so I ended up buying more than what I intended to get that day (guitar pedal and a hard case) as just a sign of appreciation for helping me out of a serious jam. GC, please do better than this. But please know that I won't be visiting you guys a for a looooooooong time.
Bonnie Clarkson
Mar 03,2025Austin answered promptly, answered our questions without hesitation. Offered to assist us in placing our order. Informed us of the ship and deliver days. Wanted to assist in finding anything else we needed with our new purchase. Talk with us about the additional coverage that comes with the warranty besides the manufacturer warranty. Even talked with us a bit about our purchase. We love doing business locally. Couldn't be happier with the ordering process.
Neil
Mar 03,2025We visited the Totowa, NJ Store today and was fortunate enough to have Donny help us. We were interested in trying out the ZildjianCustom A cymbal set. There Was not a complete set of the cymbals on display and Donny quickly put a complete set on a drum kit for us to try them out. They sounded great and we are purchasing the set. Thank you Donny.
Christopher Cooper
Mar 03,2025Bought ahead drumsticks that broke within the return period. Tried to exchange in store and was told they were non exchangeable because they are drumsticks even though 1) these are not wood drumsticks that are expected to break. These are designed to be long lasting with replaceable parts. 2) The return policy on the website says nothing about drumsticks at all.
Christina Perez
Mar 03,2025I was confused and unsure about my purchase. When I called, I spoke to Howard and he was very helpful. He reassured me. It was OK to place the order that I didn’t have to try it on my own. I’m not very tech savvy and I felt so much better. I can say honestly he made the process seamless and I felt very confident after my purchase.
Josh
Mar 02,2025Sean and team are outstanding. I had a few questions on a guitar before placing an online order, and they took a lot of time out of a busy Saturday afternoon to answer all of my questions and send additional pictures and details. They were all very helpful via email and on the phone and were wonderful to deal with. I look forward to my next purchase with their team.
KAREM
Mar 02,2025Every time I calling I found exlant customer service all the time on phone Thank you 😊
Rebecca Valencia Mora
Mar 02,2025Dependable products and service.
Jimmy York
Mar 02,2025The sales associate Lincoln was top notch!
Ryan Schmitz
Mar 02,2025I got a Gibson les Paul. There was zero information and minimal picture but it looked ok so I pulled the trigger. Could I have called the store before I bought it asked some questions, yes that’s on me. I don’t know why it’s so hard for guitar center to take just a couple more minutes of time to take more detailed pictures and weather or not it has a case….most of the time on the used gear you don’t not get that info. 2nd the guitar arrived falling out of the shipping box from the ups truck. I have received many many guitars from fedex, ups, usps. I have never had such a poorly packed guitar the ups guy really didn’t want me to accept it. How it didn’t break in half like Gibsons do I’ll never know…. Any ways guitar seems fine and I got lucky. I should have to feel like I got lucky when you spend a lot of money. Come on guys…
Five Star
Mar 02,2025Rue was so helpful and a great convo highly recommend!!!!!! 😊
Kirby
Mar 02,2025I was pleasantly surprised when the vintage amp I ordered came. It was in great condition with all original tubes. 1973 Traynor YGL Mark3
James Rubilla
Mar 01,2025First off the guitar we order wasn’t the guitar that was pictured on your web site. So we got a rusted and damaged guitar. The sales rep offered to refund my shipping which I paid for to be over nighted and I refused to accept that. They ordered another guitar for me instead. I had to pay a difference for the other one. I asked for the to be overnighted and it wasn’t. Still haven’t received my order. I am a very disappointed and annoyed customer. I will be relaying my feelings to everyone I know to shop somewhere else.
Peter Esposito
Mar 01,2025I initially worked with Saturn Johnson. I sent her a note to let her know I felt she was an out of this world gear advisor. She was very informative, knowledgeable, and friendly. She really took the time to listen to me and gave me great options to pick from (some I had not even found on my own). I would have given 5 stars for the overall experience; however, there were some challenges with the checkout process that were even present well into the next day. Saturn Johnson worked with me tirelessly to try to help get me through the issues so I could break up my payments, but the site just would not cooperate. I tried a bit more, but the purchase just would not go through using the quote links and the website. I would click to add the custom quote to my cart and either two or three items would remove from my cart before I could make a payment. I became impatient myself. Rather than wait any longer, I called direct to the gear advisor number. Saturn was not available and was likely offering her top tier service excellence to another customer. I ended up getting back to gear advisor Ben. He found my order and quote details quickly. Rather than being able to leverage the pay in 4 PayPal option, I ended up just paying outright. Not a big deal, but I was glad that Ben could help finalize the payment over the phone and get my guitar on order. Thank you Guitar Center for have great people at the other end of the line.
5795 Lindero Canyon Rd, 91362, Westlake Village, US
http://www.guitarcenter.com
Allan
Mar 04,2025I was so pleased, the store was so organized and conducive. I got the help excellent from the friendly staff. I always go there and will not be very tired of visiting if ever I need something. More power!