To leave a review you need to be logged in
Reviews 80
Muhammad
Feb 24,2025I strongly advise against purchasing from Hair Medics UK. After three separate orders over the past few months, my experience has been consistently terrible. Save your money and avoid the hassle—go elsewhere. Order 1: I purchased Minoxidil and Caffeine Shampoo. After seven days, I received no confirmation or tracking details—only a "processing" status. My email inquiries went unanswered. After calling three days later, I was told my order would ship that day. Another week passed with no updates, so I called again—only to be told the product was out of stock. As a "goodwill gesture," they offered a replacement shampoo, which never arrived. Three weeks later, I had nothing. Order 2: A few months later, I placed another order, which included: 5% Minoxidil No PG + Azelaic Acid + Caffeine + Retinol (1 Bottle) 15% Minoxidil No PG + Azelaic Acid + Caffeine + Retinol (1 Bottle) Serenoa Repens (DHT Blocker) (1 Bottle - 60 Capsules) Delivery was fast—just two days—but the vitamin capsules, advertised as a two-month supply, expired in two weeks. When I called, I was told, "Vitamins are like chocolates, you can eat them after they’ve expired." Completely unacceptable—I didn’t pay for expired products. Order 3 (Final Order): I ordered: 15% Minoxidil No PG + Azelaic Acid + Caffeine + Retinol (1 Bottle) 5% Minoxidil No PG + Azelaic Acid + Caffeine + Retinol (1 Bottle) Again, no confirmation or tracking details for seven days. My email went unanswered. After calling three days later (10 days post-purchase), I was assured my order would ship that day. Five days later, my package arrived—but with the wrong product. Instead of the No PG version I specifically ordered (due to scalp sensitivity), they sent me one containing PG without any prior notice. The result? Severe irritation, peeling skin, red marks, and breakouts. I’ve now stopped using all Hair Medics UK products and will never order from them again. Do yourself a favor—avoid this company. Their communication is nonexistent, their service is unreliable, and their products (if you even receive them) may be expired or incorrect.
Oksana Zozuk
Feb 13,2025Order #13012] (1st February 2025) order contained two products. one (Stymula Lash - 2 months supply ) worth £39.99 arrived. the other (TRX2 Hair Loss Capsules - 3 month supply) worth £169.96 was not received. no answer to phone or email. LOOKS LIKE A SCAM
Cornelius
Jan 20,2025I am updating this review from 1 to 3 star. After posting my original review online I got a call from a representative at Hair Medics and he was very helpful. He explained that the product had been sent to the wrong address and that was the reason for the delay. I received the product the next day and it appears to be well made high quality product and compared to other products with similar ingredients it is very good value for money. Old review I placed my order on December 10th and I still have yet to receive anything. I emailed them on December 28th they responded on January 2nd and they told me that they were away for the Christmas season and my order would be sent out on the next delivery day. 7 days later still nothing and I sent them another email asking for an update and no response. Yesterday another email, still no response and an hour ago another email still no response. Very poor service. I just want what I paid for.
Leo Li
Jan 09,2025Been more than two weeks . Paid 100 euro sth , didn’t receive the product , also no response from customer service . Looks like a scam . Order number Order #12667] They are not responding emails , by the way the order is 5% minoxidil Pg + Azelaic Acid + Caffeine + Retinol - 3 Bottles . Total including shipping £88.39.
AAM
Dec 31,2024The 15% minoxidil with 0.1 finasteride is an amazing product and very reliable. This has increased hair growth and strength from roots using the recommended regular dosage. Top product!
C.O.
Oct 29,2024Just had a fue transplant with dr bashar and his team on the temples area and honestly they were brilliant and professional, as I was so nervous he kept reassuring me throughout the surgery and he managed to do exactly as I wanted for the density I wanted. Can’t wait to see the final results.
Ben
Oct 12,2024Overall positive experience with the team at hair medics uk. Special mention to dr Fahad who has provided me excellent aftercare.
Robert Tomaz
Oct 09,2024The team are extremely friendly, been supportive since day one and my results are more than satisfactory. I had an FUE surgery, around 2000 grafts I think! Healed very well and got my hair line back = just want to say thanks to dr Bashar and lipson and yeti.
Anthony J.
Oct 09,2024No problems - products seem to work and super quick delivery
Mustafa
Oct 09,20245 stars! Dr Bashar excellent surgeon
Agata
Oct 08,2024Great products and quick delivery-highly recommend
Nicola L
Oct 08,2024at last made the decision to proceed with the FUE procedure. I'm really grateful to Robbie and the team for their excellent customer service and the manner I was treated.
Alex Lockheart
Oct 07,2024Can't hank hair medics and their team enough! They aftercare was superb! And results from my surgery really have been life changing!
Mohammed
Oct 07,2024I've been using their products now for over 2 years, and I must say they really do work/.
Matt King
Oct 07,2024I reached out to hair medies uk over 12 months ago. I was little skeptical at first due to their price quoted for my hair surgery being a couple thousand less than previous quotes I obtained from other clinics. But in the end decided to give HM a go as they made me feel comfortable during the consultation process and didn't use any pushy sales tacties to convince me to use them and not others! In the end was the definetly the right choice! So pleased with my results
Alex Morgan
Oct 07,2024Fantastic team! Had my FUE surgery with Dr Bashar and his team ... 18 months post op now and so glad I did it! Great team!
Chris Mcsheffrey
Oct 07,2024Everyone don't be fooled by the reviews on here. This clinic is far from qualified enough to perform hair transplants. They have had 3 go's at mine trying to fix the terrible failure they did the first time round. Now I'm a mess for life thanks to the Incompetence of hair medics. I were told I'd get a refund, once you've had your procedure you are completely ignored. Avoid like the plague. The reply I've received is a lie and was told I had a fantastic donor area. Ridiculous con artists.
Andre.
Sep 23,2024I've been using the minoxidil products for about a year and I'm really happy with the results; my hairline is visibly growing back. The products are great and always arrive quickly and in perfect order. Thank you!
khadeja ayed
Sep 22,2024I can't thank Robert enough for recommending the full trichology analysis! His advice to get to the root of the problem was spot on, and it's made all the difference in finding a lasting solution. Robert is incredibly knowledgeable, professional, and truly an expert in his field. His communication is top-notch—always quick to respond and eager to help. If you're looking for someone who knows what they're talking about and genuinely cares about getting you results, I highly recommend Robert! I am already feeling a difference woth the treatments and can not wait until the results are very dramatic! YAY THANKS ALOT
Al
Mar 01,2025Placed a £79.99 order on the 15th Feb and have not heard anything from the company since. No reply to my emails and no product. Order #13140. If my order is delayed for any reason I expect to be informed. UPDATE: Hairmedicsuk contacted me and sorted my order which has now been delivered. Thank you