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Reviews 19
Danielle
Jul 15,2024Found a nice apartment in the center of Madrid and honestly my erasmus year couldn't have been better, the best thing was my roommates, defenitely found my second home here <3
Daniela
Jul 11,2024After having suffered a scam when I arrived in Madrid I can say that helpHousing has been very helpful, I had doubts about the issue of the refund of the deposit, but if you fulfill the entire contract there should be no problem and I got it back, I want to thank my Flat Manager Alexa for helping me with the contract and for having solved all the things I asked for maintenance.
Ivi
Jun 25,2024Excelente estadía! La habitación muy cómoda y el piso precioso, súper bien equipado. La atención desde el principio fue maravillosa. Me encantó y es por eso que recomiendo hospedarse con helphousing.
Eduardo Martínez García
Jun 24,2024Nice people
Felipe
Jun 21,2024Muy contento con la experiencia. Siempre respondieron mis consultas de la mejor manera, y fueron varias jeje. Mi habitación era muy cómoda y luminosa. Los espacios comunes en general muy limpios y agradables.
customer
Jun 21,2024Llegar a un país completamente nuevo y muy lejano de casa, a vivir con desconocidos, sonaba a un gran reto, pero helpHousing hizo sinceramente que fuera mucho más fácil y divertido.
Consumer
Jun 20,2024Muy contenta con sus servicios. La estancia agradable y cómoda. Sin ninguna duda repetiría.
Desiree lopez melendez
Jun 20,2024Me ha encantado el piso, la gente súper agradable, el piso súper limpio y en muy buena zona. Muchas gracias por todo 🥰
Zahara Herrera
Jun 20,2024Muy buena estancia.
Selena Ramos
Jun 20,2024Todo perfecto, majisimos y con cualquier cosa que he necesitado m han ayudado super rapido. Lo recomiendo bastante
Javier Ortego
Jun 20,2024Nice rooms nice service.
Consumer
Jun 20,2024Muy buena estancia, no he tenido ningún problema. Con alguna duda con el piso, he llamado al teléfono de contacto y me la han resuelto sin ningún problema. Son todos muy majos y compresivos. Si alguna vez lo necesito, volvería seguro y se lo recomendaría a todos mis amigos.
Ratataul Ortiz Seligrat
Jun 20,2024Han encontrado el alojamiento que queria y han sido muy amables durante la estancia, si ningún problema
Maxim Verhoeven
May 08,2024They charge way to much for what you get. They also charge you bills that you didn't even knew existed. They never send a receipt so you can't check wether it's real or fake. Disgusting company.
Lorelei
Dec 31,2023The rent is incredibly high for the rooms they offer (580 euro for the room I had in Barcelona which was 5 square meters). I don't know how they have the audacity to even think about those prices to be honest. Problem is the rooms look much bigger on the website when you book it, probably all pictures taken with wide angle as well as lying about the actual square meters of the room (as an architect, I can quite easily review that). Another problem was how dirty and slightly broken everything was in the apartment (in all of the spaces, from the floor to the ceiling to the furniture or other items). Everything is in bad condition, yet not bad enough to be declared unusable or dysfunctional and for the apartment manager to replace it. The apartment manager of the apartment I lived in was terrible in terms of communication - she sent lots spam messages almost daily on whatsapp, yet when we had major problems in the apartment and contacted her to resolve them (as it was stipulated in the contract it was her duty to resolve them within 10 days) she completely ignored the messages (even for 2 weeks, longer than the contract even allowed her). I have been living without hot water for 2 months when she decided she wants to finally fix the issue, without internet for one month, the emergency contact didn't answer any of the times I tried to contact it (about 3 different occasions).
Ivana Pavliková
Dec 18,2023I have lived in one flat, which is under agency Help housing. First time, I had to change the room in first week, because in the room 2 in the flat on Av. de la Constitucio in Valencia, there has not been fixed issue with one window - space between glass and broken blinds, it causes extremous noise from the cars and cold entry in automn/winter time. Agency continue to rent this room (and again increased the price) without fixing these issues, what I consider it as scame behavior from Help housing, trying to be more profitable without having efforts to deliver at least basic quality of living. I see here as good only quick answer of fleet manager, but if any maintance is needed, you need to wait weeks it is fixed, or finally it is not fixed and hidden like nothing would happen before. Admin fee on level of monthly rent (almostly around 400 EUR) is fee just for opening contract and your account in their system. Imagine how much time take these contract procedures and if this price is really customer fair, if on the market you find service for opening contract starting on 50 EUR?
J. de Wilde
Jun 30,2023Worst experience ever The absolute worst company to rent a room. Do not rent a room here. The rooms are less good then the look. The flat managers are horrific, and do not communicate at all. I was left without hot water 6 times in 4 months, sometimes even up to 5 days, with my flat manager telling me that it is 'normal', and I should just take a ice cold shower. At the end, the company started renting the rooms out to Airbnb, with random strangers in my house every other day. They did not tell us this. It is the worst experience I have ever had with housing, they only want to make money and do not care about you at all. Would never recommend it to anyone.
Pavel Lostrama
May 11,2022Hace poco tuve una experiencia muy desagradable con Help Housing. Había reservado una habitación en Madrid a través de su página web. Tienen una opción de gastos de administración de verano que pensé que cumplirían. Pagué un depósito por la habitación y lo que creí que era una cuota de mantenimiento, se han echado atrás y han dicho que esta cuota depende del propietario (esto no se dice en ningún sitio). He tratado de hablar con muchos miembros de su personal sobre mis opciones, que fueron muy poco útiles y dijeron que debería pagar más para que me devolvieran el depósito. Todo lo que espero de esto es que otros estudiantes como yo no tengan que tratar con esta empresa. Perdón por los errores, el español es mi segunda lengua.
Viktor Texel
Jul 31,2024Oliphah is muy bueno!